10Bet - Baptism by Fire!!

[Surasanji]

.

Hello and welcome 10Bet

Just one question regarding your T&C :





Will this rule also apply if a customer wins a progressive jackpot? Thanks.

Absolutely unacceptable for an accredited casino.

Hello all!

First I am very happy to see 10Bet Casino finally on Casinomeister and welcome all of you to try it and give us your feedback!

I am Michelle - the VIP Casino Manager and am here at your disposal for any questions you may have.

Thank you for the feedback regarding the casino withdrawal limits. This is a strategic decision indeed and is applied by management decision. Actually quite a lot casino rooms have such a rule.

The reason we're here is to hear your recommendations, so this one is noted down and we will consider, thanks!

For the time being I can promise that no-one who joined from CasinoMeister will be subjected to a EUR2,000 withdrawal limit!


I look forward to see you at the casino where you can enjoy our lucrative welcome package on your favorite Microgaming games and tell us what you think.

Is this a bribe?

Right on Bryan. I think the true players at CM dont want any perks or favours and just want players in general to be treated fairly.

Derail; BTW, why do the 3 casinos you just placed in the Baptism by Fire category have the word 'bet' as part of their names? Coincidence?

I agree with you, Chu. 100%.

No perks or favors required, just make sure everyone is treated with respect and that your T&Cs are fair and sensible. If you apply them firmly, fairly and consistently you'll never have any issues!

[Michelle@10Bet]

Hello there!

I hope the weekend was good for all of you.

I am hungry for some more comments on 10Bet Casino (apart from the withdrawal rule which as explained earlier is a precautionary measure we don't use for known customers, and is under review now).

Plus there's some news - we just launched a new live dealer section - it will be great if you tell me what you think of the games and the site.


Thanks and have fun!

Michelle

[rainmaker]

.

Congratulations with the launch of your new Live Casino


I see it is possible to select "Danish" as a language on your site. But I did not find your company listed as a license holder with Spillemyndigheden- the Danish Gaming Authority (I may have overlooked you on the list, you may have a pending application etc). I asked your customer service if 10Bet accepts Danish players and they told me:

"Yes, Danish players may play in our Casino Golden and in the Sports Section".

Your "main" casino is Casino Platinum with Microgaming games etc. I believe that Microgaming is blocking players from Denmark for operators who do not have a Danish gaming license. That may be the reason why your Danish players are not allowed to play in this section of your casino. Your Casino Golden offers play on games from smaller suppliers, and looks more like a "games" section.

Spillemyndigheden wrote this the other day:

When is a website providing gambling illegal?

A website is illegal when directed towards the Danish market, e.g.:

-The website is in Danish.
-Danish customer service.
-The games offered by the gambling provider are of such a nature that it appears to be for Danish players.
-Stakes from Danish players are accepted.
-Danish currency on the website.

So my question is, do you have a Danish gaming license? And if no, why are you choosing to put Danish players at risk by accepting bets from Danish players, even targeting them with Danish language etc?

Thanks!

[JuicyFruit]

I am afraid 10Bet is about to be removed from my casino list.

I have two issues with them.

1: Although depositing with a Debit Card, which uses the Verified by Visa verification process, I am asked after every single deposit to send in verification documents, and when I query this, I get variations of the following response:

Dear Elisabeth,

Thank you for contacting us.

We apologize about the request for documents you have received by
mistake and would like to confirm that no documents are required for
customers who have performed verified deposits.

Every single time. Really, really irritating - it is almost as if they are a left hand/right hand casino.

2: When playing Platinum Casino games (mostly, but not all MG), I almost always get an 'Error 2' which closes down the game. Sometimes this can happen every ten minutes or so, sometimes less frequently, but it is frustrating to be interrupted so many times during a session. Yes, the game resets to where it should be - eventually - but these constant errors really take any pleasure out of playing at 10Bet.

I play to be free of stress, not to generate it,

[Simmo!]

2: When playing Platinum Casino games (mostly, but not all MG), I almost always get an 'Error 2' which closes down the game. Sometimes this can happen every ten minutes or so, sometimes less frequently, but it is frustrating to be interrupted so many times during a session.

This seems to be happening on MG games on all Quickfire casinos - I have come across it while testing Bet3000, RogersBingo, 10Bet and 188Bet (Wintingo too if I remember right) and even if you go away and come back a week or so later it still happens. Like you say, it's frustrating and you end up giving up.

Initially I thought it was a problem with the Quickfire server overloading but I noticed the other day on RogersBingo their website also stops for a few seconds at the same time so I have come to the conclusion it is the way the games interact with the website in getting your balance. Just a hunch...could be wrong.

I reported it to all of the casinos I tried and either met with a standard "try later" or was asked to log tickets with times, dates and games etc... like I'm a free beta tester LOL.

[Michelle@10Bet]

Hi Rainmaker,

Thanks for your comments and feedback!

Indeed we do not have Danish License yet, but like the majority of the operators we do accept Danish customers for now.

We do not pro-actively advertise to or acquire Danish customers, and do not provide support in Danish.

Indeed Microgaming Quickfire blocked Denmark, hence we have the sports and Golden Casino section available now. The games in Golden Casino are powered by CTXM, and include all types of slots, jackpots and of course players favourite Roulette, Blackjack, VideoPoker, which are proper casino games.

I hope this clarifies the situation

.

Congratulations with the launch of your new Live Casino


I see it is possible to select "Danish" as a language on your site. But I did not find your company listed as a license holder with Spillemyndigheden- the Danish Gaming Authority (I may have overlooked you on the list, you may have a pending application etc). I asked your customer service if 10Bet accepts Danish players and they told me:

"Yes, Danish players may play in our Casino Golden and in the Sports Section".

Your "main" casino is Casino Platinum with Microgaming games etc. I believe that Microgaming is blocking players from Denmark for operators who do not have a Danish gaming license. That may be the reason why your Danish players are not allowed to play in this section of your casino. Your Casino Golden offers play on games from smaller suppliers, and looks more like a "games" section.

Spillemyndigheden wrote this the other day:

When is a website providing gambling illegal?

A website is illegal when directed towards the Danish market, e.g.:

-The website is in Danish.
-Danish customer service.
-The games offered by the gambling provider are of such a nature that it appears to be for Danish players.
-Stakes from Danish players are accepted.
-Danish currency on the website.

So my question is, do you have a Danish gaming license? And if no, why are you choosing to put Danish players at risk by accepting bets from Danish players, even targeting them with Danish language etc?

Thanks!

[Michelle@10Bet]

Hey JuicyFruit,
Thanks a lot for posting.

First - regarding the 'Error 2' issue. We experienced an issue with our ISP provider in the last 3-4 days. I don't want to bore you with details, but the errors drastically decreased after a fix we deployed this morning.

Accept my apologies for the experience - it was one-off, as now we know how to prevent such case in the future. Please message me your username and I will compensate you with a gesture of good will as we do with all affected players.

Second - regarding the documents request you received. It was sent by mistake as it is an automatic message to customers who make a non-verified deposit. For some reason you received the message - a glitch in the system, and thanks for bringing our attention to it!
I will make sure to modify the text of the message so that it in case someone gets it by mistake, gets that it is automatic and if documents received, or deposit was 3D verified, they should ignore it.

Thanks JuicyFruit again! I believe your experience will be much better now Keep me posted!

Yours,
Michelle

I am afraid 10Bet is about to be removed from my casino list.

I have two issues with them.

1: Although depositing with a Debit Card, which uses the Verified by Visa verification process, I am asked after every single deposit to send in verification documents, and when I query this, I get variations of the following response:

Dear Elisabeth,

Thank you for contacting us.

We apologize about the request for documents you have received by
mistake and would like to confirm that no documents are required for
customers who have performed verified deposits.

Every single time. Really, really irritating - it is almost as if they are a left hand/right hand casino.

2: When playing Platinum Casino games (mostly, but not all MG), I almost always get an 'Error 2' which closes down the game. Sometimes this can happen every ten minutes or so, sometimes less frequently, but it is frustrating to be interrupted so many times during a session. Yes, the game resets to where it should be - eventually - but these constant errors really take any pleasure out of playing at 10Bet.

I play to be free of stress, not to generate it,

[rainmaker]

Hi Rainmaker,

Thanks for your comments and feedback!

Indeed we do not have Danish License yet, but like the majority of the operators we do accept Danish customers for now.

We do not pro-actively advertise to or acquire Danish customers, and do not provide support in Danish.

Indeed Microgaming Quickfire blocked Denmark, hence we have the sports and Golden Casino section available now. The games in Golden Casino are powered by CTXM, and include all types of slots, jackpots and of course players favourite Roulette, Blackjack, VideoPoker, which are proper casino games.

I hope this clarifies the situation

Thanks for your reply

I believe very strongly that operators who do not have a valid license in regulated markets should stop accepting customers from these countries.

The tendency is also quite clear, reputable operators will respect regulated markets. Especially the regulation in Denmark since it is regarded as quite reasonable for all parties.

I am quite surprised to see that 10Bet, an operator who offers Microgaming actually operates as unlicensed in regulated markets. And it is quite seldom I see unlicensed sites with "Danish" language as an option. That is a no-no in my opinion.

[JuicyFruit]

First - regarding the 'Error 2' issue. We experienced an issue with our ISP provider in the last 3-4 days. I don't want to bore you with details, but the errors drastically decreased after a fix we deployed this morning.

Accept my apologies for the experience - it was one-off, as now we know how to prevent such case in the future. Please message me your username and I will compensate you with a gesture of good will as we do with all affected players.

Thank you, Michelle. I will send you a PM.

Second - regarding the documents request you received. It was sent by mistake as it is an automatic message to customers who make a non-verified deposit. For some reason you received the message - a glitch in the system, and thanks for bringing our attention to it!
I will make sure to modify the text of the message so that it in case someone gets it by mistake, gets that it is automatic and if documents received, or deposit was 3D verified, they should ignore it.

I received the following from your CS yesterday when I queried - once again - the verification process, so if appears as if not all your CS staff are aware of the process.

"According to the rules all customers using credit/debit card as their deposit method need to go through our verification procedure."


Thanks JuicyFruit again! I believe your experience will be much better now Keep me posted!

Yours,
Michelle

I will indeed keep you posted, and thank you very much for taking the time to respond. It really is appreciated.

[rainmaker]

.

I took a closer look at your site and wanted to add some more info.

I see that you have Danish Kroner as an alternative:

Danish krone.JPG


And you are offering play on for example Danish Soccer:

Danish.JPG


It really does not matter whether you have Danish support or not. This is in my opinion a clear case of, what The Danish Gambling Authority classifies as an illegal gambling site targeting Danish players. And I must say, this is unfortunately the worst example I have seen so far regarding violations of the Danish regulation.

And what makes it even worse is that your own supplier (Microgaming) is preventing you from offering gaming to your Danish customers but you still are attracting Danish players to other sections of your site. You know, Microgaming has banned Danish players for unlicensed operators because it is the only responsible thing to do.

I must also disagree with you on this statement: "...but like the majority of the operators we do accept Danish customers for now"

Yes, operators with a Danish license, for example 888, Bet24, Bet365, Betfair, Betsson, Bwin, Centrebet, InterCasino, Nordicbet, Gnuf, Roxy Palace, Sportingbet and Unibet are all offering betting/gaming to Danish customers. But other operators like William Hill, 32Red, Virgin and Paddy Power (and many more) do not offer betting/gaming to Danish customers anymore.


From The Danish Gambling Authority


What is the consequence of providing illegal gambling?

-Customers´ access to the illegal website will be denied.
-Customers´ transfer of stakes and winnings to/from such companies will be blocked.
-The violation will be reported to the police.


As you can see, you are putting your own customers at risk.