Inet.......The last straw

[me_and_ed]

I am sure I will get lambasted for this as well a terse response from Emily however I am done with Inet, the lack of customer service is appalling. There are a lot of things if I have issues with online casino's that can wait, the one that cannot is when I make a deposit and it does not show up in my gaming account, I am cool if I can connect on live chat or on the phone and find out what is up, with Inet there is no chance.

My last 2 deposits via USEMYFUNDS have somehow hung up, I use this funding source often and have no other problems getting immediate credit with any other casinos. The first time was last Tuesday, I claimed the tempting Tuesaday coupon, made dep, money came out of my bank account, recieved email confirmation from USEMYFUNDS, but nothing in my gaming account, I immediately forwarded this email to support at Inet, took approx 2 hours to get my account credited, the original dep was there but no redemption of the coupon even though it was redeemed and you could click on coupon details, emailed support, absolutely no email response. Tonight I claimed the Monday madness coupon, made my dep and same issue happened, went through the same steps, emailed my receipt, as well explained about the bonus from the last dep was not credited and please credit this one, guess what, 3 hours later when they decided to credit my deposit no bonus yet again?? Do they even read my emails, of course they do, this casino is so arrogant, they answer emails when they choose to do so, others they ignore, this is a long standing issue with this place and I am simply fed up.

I respect the fact that they pay their customers, unfortunately thats all they have going for them, account closed.

[XOXOXOXOXOX]

My last 2 deposits via USEMYFUNDS have somehow hung up

Same thing happened to me, while i was waiting for USEMYFUNDS deposit from last night to be credited manually , the Super Bowl coupon have expired and no bonus was added. USEMYFUNDS (BANK) always worked great before

[me_and_ed]

Same thing happened to me, while i was waiting for USEMYFUNDS deposit from last night to be credited manually , the Super Bowl coupon have expired and no bonus was added. USEMYFUNDS (BANK) always worked great before

Only at Inet though, the 3 other casinos I play it work flawless, they are not RTG.

[takethemoney]

This is a very good reason for implementing live chat. Trying to stay away from whiny people asking for a free chip is a really dumb excuse not to have it. Trained CSRs can handle such people and as tight as their software is...they could afford such service.

*live chat should be a mandatory component for being accredited.....and so should a phone number*

Why Bryan doesn't impose this simple rule on them to remain accredited is beyond me. {{{shrug}}}

People need fast response when things go awry and you simply can't get what you need with them, when you need it most!

[bpb]

Email only response would be fine .... if they actually responded to their emails.

Inet chooses to ignore some non trivial percentages of the email that they receive. They then claim that the fault is of the sender. I've never had issues with email communication with any accredited casino, except for them.

When I email Bodog, I get an immediate auto-generated response acknowledging the receipt of my email, as well as a reference number to use for future correspondence. I also then always get an actual response in the alloted timeframe. Same with Slotocash.

So they payout. Great. Lots of other reputable RTG casinos do that, without the attitude and treating you like shit.

[me_and_ed]

The irony, they cannot answer my emails promptly or at all when it comes to the bonus yet they promplty responded letting me know my account was closed. A forum untouchable for sure, makes me sick.

[Casinomeister]

The irony, they cannot answer my emails promptly or at all when it comes to the bonus yet they promplty responded letting me know my account was closed. A forum untouchable for sure, makes me sick.

No one is untouchable in this forum. You know this.

I'm sorry they are not meeting the expectations of what ought to be happening customer service-wise (prompt emails, etc.). I'll flag this thread for their customer service to investigate.

But really, we don't need another iNetBet bashing fest. Let's opt for constructive criticism, thanks!

[takethemoney]

No one is untouchable in this forum. You know this.

I'm sorry they are not meeting the expectations of what ought to be happening customer service-wise (prompt emails, etc.). I'll flag this thread for their customer service to investigate.

But really, we don't need another iNetBet bashing fest. Let's opt for constructive criticism, thanks!

I think it was constructive and we've grown tired of people not listening. Their business model is too primadona.

[Nate]

But really, we don't need another iNetBet bashing fest. Let's opt for constructive criticism, thanks!

Bryan,

You know that the 'Constructive Criticism' is never heeded by this group. It's not a bashing fest, these are VALID and real issues being experienced by the membership here.

They don't respond to other emails but promptly respond that the account is closed ... I can't believe in this day and age that their behaviour is so primitive towards their players. It disappointing that it just happens over and over and over and over..... with no consequences or the slightest remorse...

Respectfully,

Nate

[maxd]

A forum untouchable for sure, makes me sick.

This is not "valid and constructive criticism", it's just bunk. Look at the number of threads where Inet is routinely bashed, you call that "untouchable"?!? Your comment is trollish BS and should be treated accordingly.

For all those legions of disgruntled players out there I suggest you try the PAB service, if for no other reason than that's what it's there for. On the other hand if you'd prefer to bitch and moan here on the forums then you're welcome to take your chances.