Inet.......The last straw

[me_and_ed]

Does anybody know if this issue is from newly generated emails only or if it can happen replying or on multiple replies within the same coversation?

[vinylweatherman]

Does anybody know if this issue is from newly generated emails only or if it can happen replying or on multiple replies within the same coversation?

Why would this make a difference, even though it seems it does from my experience at JF. From a basic viewpoint, it should make no difference at all, since the exchange goes back and forth between two fixed email addresses.

[slotjunkie]

While we're on the topic of mysterious email disappearances I might remind people that AOL, Hotmail and Yahoo are notorious for randomly deleting (without notice) gambling-related emails. These deletions are intermittent and more or less random. Only AOL has ever openly admitted to doing this but they all do it. For those of us with heavy email traffic regarding casinos it's bad enough that we often request, or even require, alternate email providers (see the Pitch-A-Bitch FAQ, here: Q. What do I need before I fill out the PAB form? (proper Email addresses)).

Before anyone jumps in and says "hey, I use AOL/Hotmail/Yahoo and I've never had a problem" I say look at that FAQ link cited above. These problems are well known to those of us in the business who've been dealing with this issue for almost a decade. Trust us, it's real and it happens.

I personally get replies immediately from iNet, so no problem for me.

But WHY does this only(mainly) happen with emails to iNetbet casino?

[me_and_ed]

Why would this make a difference, even though it seems it does from my experience at JF. From a basic viewpoint, it should make no difference at all, since the exchange goes back and forth between two fixed email addresses.

The reason I ask is I have sent an email, they have replied, I have replied back and have had no replies back, it would answer a lot of questions if they are getting or ignoring.

[vinylweatherman]

I personally get replies immediately from iNet, so no problem for me.

But WHY does this only(mainly) happen with emails to iNetbet casino?

It happens quite widely, but at other casinos the player can phone in or use live chat to ask why they have not had their email dealt with. This means the issue gets dealt with on this second contact, and thus never makes it to a public airing. With iNetBet, all contacts have to be via email, so often second and third chaser emails don't get replied to, and this means that the player has nowhere to go internally, and has to get the attention of iNetBet to the problem by other means. Some contact the rep, but others decide they have been intentionally ignored, so take it public right away to embarrass iNetBet into communicating with them.

The reason I ask is I have sent an email, they have replied, I have replied back and have had no replies back, it would answer a lot of questions if they are getting or ignoring.

That's the problem I saw at JF, but I have no idea what technical reason lies behind why replies would all be blocked, but a fresh email between the exact same email addresses would consistently get through. JF had no clue either, and there was no further investigation. The whole thing was a trial and error exercise whilst I had a VIP CS rep on the phone for the best part of an hour. All I can point out is the differences in the message content itself once it has come back from JF and been replied to at my end without modifying any of the content.

When emails are replied to, the original content is stacked to form a "conversation". This means that each email contains a history of the issue, useful when several different CS reps are dealing with it. It is possible to configure an email client to either retain this history, or remove it upon reply. Removing it means that another CS rep dealing with the issue cannot see what has been said earlier, and this can lead to an issue just going round in circles. I did not get as far as trying replies without preserved history. It may have made a difference.

[XOXOXOXOXOX]

XOXOXOXOX, what email address did you try and send from? Don't say the whole address, just the domain, eg, Hotmail, Yahoo, Gmail, or was it a private domain you own?

From that reply, the server is telling you that the SMTP server (basically the machine that handles your outgoing messages) has had its IP address added to a blacklist. This normally happens due to spammers using that IP address. However, if you're using something like Gmail or one of the others, this reply makes zero sense at all.

it was my gmail account.

[binshakindown]

SOME TIMES. I do find it hard to believe that anyone would PAB about it.

I would say that in general, I hear back from Inetbet within a couple hours, sometimes maybe within 10 to 15-minutes, sometimes maybe 6 hours, and sometimes never (but the problem/request was addressed a couple hours later). All this is okay with me if I am asking for a bonus on a recent deposit or something similar.

But I too have experienced the agony of being denied what my mind so craves, "instant gratification." Sometimes I can't help but think that CS fell asleep for the night and forgot to hang out the "be back in the morning" sign. I like instant gratification and thus play on-line games. I do get very sad when my mind cannot be instantly satisfied and gratified. The "hurry up and wait" process of e-mail is okay for non-critical things, such as sending a note to a friend, or getting a reminder notice of a bill that will be due to the insurance company in a month. My favorite on-line casino's have seemed to have magically figured out (maybe through osmosis or maybe through the Casinomiester membership) that their customers like instant access to the CS, especially if it involves that customers cash or the redemption of comp points. I will say that the lack of instant CS has deterred me from depositing, although I never have had problems making deposits and needing CS for the deposits. Strange. If and when the US market opens up to US customers, I don't think there will be anymore discussion or care about what Inetbet's business model was or wasn't as it relates to CS response time. I have a feeling many play there due to lack of choice (accredited, US facing). True for me, so I better not complain......

[all4greed]

Just skimmed this long thread.

I've had lost email responses from them that disappeared in cyberspace (as told by either support or Emily), and when I've asked to have their original response forwarded, it's never done. If there is a problem with my ISP, then I need to figure out what is going on. But to just say it's a problem on your end does nothing for me.

If they didn't respond, for whatever reason, I would rather be told upfront. Call it being too busy or something else but take responsibility if it's your fault. How hard is that?

Had a problem on 2/2 with a double deposit, first one showed rejected but hit my cc. INetBet emailed me stating what had occurred. Irritated me a bit because the fraud dept. called a couple hours later and I didn't know what to tell them. Worked itself out after I made an emergency payment (secured card with a low limit and it's impossible to exceed the limit) so the duplicate charge could go through, then get reversed. Got the credit 2/9 from the processor.

Just one of those weird things I guess.

[me_and_ed]

There has been a lot of input on this topic, most of which has been substantiating the issues, unfortunately it has been all forum members and not the casino, I am still waiting to see if anything constructive is going to happen here.

I am still having a difficult time believing this is all ISP or email issues, the lack of response from Inet is disturbing, in the end it really doesnt matter, I have closed my account and simply do not have to deal with it. I still firmly believe as an accredited casino there should be some accountability or at least cooperation and communication in finding a solution.

[Surasanji]

There has been a lot of input on this topic, most of which has been substantiating the issues, unfortunately it has been all forum members and not the casino, I am still waiting to see if anything constructive is going to happen here.

I am still having a difficult time believing this is all ISP or email issues, the lack of response from Inet tells me it going to be status quo, in the end it really doesnt matter, I have closed my account and simply do not have to deal with it. I still firmly believe as an accredited casino there should be some accountability or at least cooperation and communication in finding a solution.

I don't think its our place to dictate to casinos how they run their business- however, I do feel that a lot of evidence has been put forth. If someone's GMAIL email address is being blocked, its a little weird for me.

I didn't think there were many (any?) spammers using Gmail. They seem to be pretty on top of things like that...

Ultimately, yes, this is one of those things that now requires the action of the Casino. A statement, at the very least.