Fraud in 888play caution on the red neogames..!

[musclemx]

I cheated this morning. I just invented that I have multiple accounts. had a pending withdrawal of 99, where I can blame for people not to fall into his game stole my deposit plus

[rockycatt]

can you describe this clearer please

[musclemx]

can you describe this clearer please

yes sorry but in the moment that open is post ,I was very upset about the situation that happened to me, is that the day January day I opened an account at 888play network is NeoGames scratchcard. 5 eur per registration received after end after a few wash my wagering requirements and then I did a deposit to receive a bonus and you can withdraw it. the case is finished and I get 99 eur for withdrawal. spent a week did not receive notification of my retirement and I got an email with 7 gifts. required but I sent them my documents and the next day I confirmed that everything was in order and quickly approve my retreat the next day (today) I get a mail informing me that I opened multiple accounts there and I canceled my retirement which is a nonsense and refuse to pay me back my money, it angers me because the last time I played and was in hopa.com win and that was in 2009. and hopefully stop doing this scam because I have no way to defend rather than posting in every forum fraud made ​​me ..
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[PaaskeDKnowUK]

Hi there. This is almost impossible to understand. Google translate has messed that up for you.
Please if possible could you get a friend to help you write it in English, so we can all understand your situation?
As this does not make lot of sense sorry

[Seventh777]

I think this is a case of accepting a bonus from one of their sister casinos (hence the multiple account part), you may only be allowed to accept this bonus once at any participating casino/scratchcard site.

[vinylweatherman]

I think this is a case of accepting a bonus from one of their sister casinos (hence the multiple account part), you may only be allowed to accept this bonus once at any participating casino/scratchcard site.

This seems to involve 888, and they are known for deceptive marketing practice, and hiding the relationships between sites from the players. They also took his money, even though they decided the play was void. Taking deposits should ONLY even be used against fraudsters, yet this seems more a "spirit of the bonus" case, where the marketing is aimed at getting players to open accounts at many of their sister sites, but where an undocumented term of what constitutes too many accounts at sister casinos.

If this site has nothing to do with 888.com, we can add trademark infringements to their rap sheet.

This is what I can gather from the somewhat imperfect Google translate.

The OP could post again in his native language, and this would allow one of us to produce a better translation.

I understand that better software translators are being developed all the time, so this will gradually become less of a problem. Nothing can beat a human translator though, not even the best premium software packages.

[Dipity]

musclemx; escribo en español, es mejor.

[musclemx]

musclemx; escribo en español, es mejor.

si gracias perdon pero pues si mi ingles no es muy bueno..
resulta que me inscribi en 888play el dia 9 de enero ,es de las tarjetas rasca y gana ,bien pues por la inscripcion me dieron los clasicos 5 eur luego de estar jugando un rato gane y el operador me dijo que debia depositar para poder retirar pero que antes debia volver a jugar el bono y asi paso un dia y obtuve 99 para poder retirar le volvi a preguntar al operador y me dijo que si ..pero pasaban los dias y no recibia ningun tipo de informacion solo spam publicitario de ellos . asi que pedi al operador me dijiera el estatus de mi pago y me dijo que estaba en proceso .. pasados 11 dias no tenia ninguna informacion y volvi a pedir informacion y una operadora me dijo que debia enviar mis documentos para que se agilizara el proceso. los envie al siguiente dia recibo un mail el cual decia esto:

Estimado / a antonio,

Gracias por ponerse en contacto con nosotros en 888play. Me pongo en contacto con usted en referencia a su reintegro de ganancias pendiente. Le confirmamos que hemos recibido su documentación y su solicitud de cobro será aprobada y procesada próximamente.

Los tiempos de espera de los reintegros de ganancias, dependen del tipo de método que utilice para ellos. Por favor, revise nuestra sección de Ayuda en nuestra página, para confirmar cuanto tiempo tardara en recibir sus ganancias.

A menos que decida cambiar el método para depositar, este proceso es necesario solamente una vez.

Le damos las gracias de nuevo por su colaboración y envío de documentación y le garantizamos que nuestro servicio será óptimo en todo momento.

Espero que esto sea de su aprobación. Si tuviera alguna otra pregunta o dificultad, por favor no dude en contactarnos nuevamente.

Atentamente,

Anita H.
Responsable Nacional
es.888play.com

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quien lea esto hace pensar que todo esta bien correcto ? pero ayer domingo en la mañana recibi un mail donde me atacan de una manera grosera ,altanera y burlante en donde no me van pagar nada y que le haga como quiera senti un inmenso coraje ya que es una burla el motivo es que tenia muchas cuentas en este sitio lo cual es FALSO! hoy me regresaron mi deposito via neteller.. por que los amenaze que iba a publicar todo esta porqueria en todos los foros de juego para que la gente no la estafen y jueguen con su tiempo .. yo pregunto cuando uno juega en un casino y tiene muchas cuentas obviamente te quitan tu deposito mas no te lo devuelven , por que me lo han devuelto ?por que verificada mi cuenta me regalaron 7 eur mas?? es todo un engaño ...

[Dipity]

Note: My Spanish isn't amazing either, by any means, so forgive my awful translation.

si gracias perdon pero pues si mi ingles no es muy bueno..
resulta que me inscribi en 888play el dia 9 de enero ,es de las tarjetas rasca y gana ,bien pues por la inscripcion me dieron los clasicos 5 eur luego de estar jugando un rato gane y el operador me dijo que debia depositar para poder retirar pero que antes debia volver a jugar el bono y asi paso un dia y obtuve 99 para poder retirar le volvi a preguntar al operador y me dijo que si ..pero pasaban los dias y no recibia ningun tipo de informacion solo spam publicitario de ellos . asi que pedi al operador me dijiera el estatus de mi pago y me dijo que estaba en proceso .. pasados 11 dias no tenia ninguna informacion y volvi a pedir informacion y una operadora me dijo que debia enviar mis documentos para que se agilizara el proceso. los envie al siguiente dia recibo un mail el cual decia esto:

Yes, thanks, you'll have to excuse me, but my English isn't very good.

This is the result of me writing to 888play on the 9th Jan, this is Scratch and Win, the signup gave me 5 euros to play with <I guess here it's a 5 EUR NDB, from how it's written in Spanish> and I won. I was told to deposit to be able to withdraw, so I did and I got my balance to 99 EUR and asked for a wirthdrawal. I wated some days and recieved no information, only advertisement emails from them, so I asked the operator the status of my withdrawal and was told it was in process. 11 days later, I still had no information so I asked once more, and was told that I had to send in my documents. The next day I recieved an email saying:

Estimado / a antonio,

Gracias por ponerse en contacto con nosotros en 888play. Me pongo en contacto con usted en referencia a su reintegro de ganancias pendiente. Le confirmamos que hemos recibido su documentación y su solicitud de cobro será aprobada y procesada próximamente.

Los tiempos de espera de los reintegros de ganancias, dependen del tipo de método que utilice para ellos. Por favor, revise nuestra sección de Ayuda en nuestra página, para confirmar cuanto tiempo tardara en recibir sus ganancias.

A menos que decida cambiar el método para depositar, este proceso es necesario solamente una vez.

Le damos las gracias de nuevo por su colaboración y envío de documentación y le garantizamos que nuestro servicio será óptimo en todo momento.

Espero que esto sea de su aprobación. Si tuviera alguna otra pregunta o dificultad, por favor no dude en contactarnos nuevamente.

Atentamente,

Anita H.
Responsable Nacional
es.888play.com

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Dear Antonio,

Thankyou for contacting us at 888play. I am contacting you regarding your withdrawal. We confirm we have recieved your documentation and that your withdrawal will be approved and processed soon.

Waiting times for withdrawals depends on the method you request. Please read our Help section on the website to see how long it will take to recieve your winnings.

This process is only required once, unless you change your deposit method.

Thankyou once again for your cooperation and documents, and we guaranee that our service will be optimal at all times.

I hope this answers all your questions. If you have any other problems, please contact us again.

Sincerely, Anita H.

quien lea esto hace pensar que todo esta bien correcto ? pero ayer domingo en la mañana recibi un mail donde me atacan de una manera grosera ,altanera y burlante en donde no me van pagar nada y que le haga como quiera senti un inmenso coraje ya que es una burla el motivo es que tenia muchas cuentas en este sitio lo cual es FALSO! hoy me regresaron mi deposito via neteller.. por que los amenaze que iba a publicar todo esta porqueria en todos los foros de juego para que la gente no la estafen y jueguen con su tiempo .. yo pregunto cuando uno juega en un casino y tiene muchas cuentas obviamente te quitan tu deposito mas no te lo devuelven , por que me lo han devuelto ?por que verificada mi cuenta me regalaron 7 eur mas?? es todo un engaño ...

Anyone who reads this email will assume that everything is fine, correct? Well, last Sunday morning, I recieved a rude email attack, where I was told that they are not going to pay anything, for the reason that I had many accounts at this site, which is FALSE! <I'm not overly convinced of this paragraph, but I think the gist is correct> Today I recieved my original deposit back via Neteller and threatened to post everything that happened in every game forum I can find, to show that people are not cheating and they play with your time<? really unsure on this bit...>. I wonder why I only recieved my deposit back, when I won fairly and they verified my account?

[vinylweatherman]

Note: My Spanish isn't amazing either, by any means, so forgive my awful translation.



Yes, thanks, you'll have to excuse me, but my English isn't very good.

This is the result of me writing to 888play on the 9th Jan, this is Scratch and Win, the signup gave me 5 euros to play with <I guess here it's a 5 EUR NDB, from how it's written in Spanish> and I won. I was told to deposit to be able to withdraw, so I did and I got my balance to 99 EUR and asked for a wirthdrawal. I wated some days and recieved no information, only advertisement emails from them, so I asked the operator the status of my withdrawal and was told it was in process. 11 days later, I still had no information so I asked once more, and was told that I had to send in my documents. The next day I recieved an email saying:



Dear Antonio,

Thankyou for contacting us at 888play. I am contacting you regarding your withdrawal. We confirm we have recieved your documentation and that your withdrawal will be approved and processed soon.

Waiting times for withdrawals depends on the method you request. Please read our Help section on the website to see how long it will take to recieve your winnings.

This process is only required once, unless you change your deposit method.

Thankyou once again for your cooperation and documents, and we guaranee that our service will be optimal at all times.

I hope this answers all your questions. If you have any other problems, please contact us again.

Sincerely, Anita H.




Anyone who reads this email will assume that everything is fine, correct? Well, last Sunday morning, I recieved a rude email attack, where I was told that they are not going to pay anything, for the reason that I had many accounts at this site, which is FALSE! <I'm not overly convinced of this paragraph, but I think the gist is correct> Today I recieved my original deposit back via Neteller and threatened to post everything that happened in every game forum I can find, to show that people are not cheating and they play with your time<? really unsure on this bit...>. I wonder why I only recieved my deposit back, when I won fairly and they verified my account?

This is the critical part. Several accounts at this particular site would be a clear violation of the terms, whereas one account at a number of sister sites is actively encouraged by their marketing department. In fact, a while ago the parent 888 casino came under fire for opening accounts themesleves for players at sister sites, and then telling them the account was opened, and had "free money" in it just waiting for them. Management saw nothing wrong with this, and they were removed from the accredited section.

This is why they get little sympathy from players when they cry foul because a player is playing at "too many sister sites", which is often encouraged by their own marketing team.

This seems partly the case here, as the OP was still getting "advertisement emails" whilst at the same time the security department was looking into his account because it looked like there was fraud involved.

They returned his deposit, but this is a clear signal of their intent not to pay the winnings.

The question is whether this is multi-accounting at one specific site, or simply a player who has played at a number of sister sites (which is NOT against the terms in most cases, unless a player has received a specific order not to open further accounts at sister sites).