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Thread: Riverbelle Casino

  1. #21
    Seaman63 is offline Experienced Member Achievements:
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    thats why i think its strange someone says that they changed the payment rules to 10 pending days
    i am not saying that its not true because this year i hadnt cashed out, but i dont know....
    They started with this out of the blue last year with my riverbelle account:

    http://www.casinomeister.com/forums/...houts-now.html

    Later I heard from an affiliate manager they told him it´s because I´m a "hit & run" player...guess that means they don´t like winners. Well they confirmed to me via email that the 10 days pending rule has been reset to 24h.

    Now look what I´m experiencing at lucky nugget casino:


    For the english here : Umkehrbar = pending

    I´m not winning large amounts, I´m not playing with bonuses and I have been a loyal customer since 2004!

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  3. #22
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    WTF is a "hit & run player"

    It seems all they mean by this is "you are a responsible gambler" in that if you win a decent amount in a session, you do not keep pushing your luck until you lose it all back, but cash out.

    I made many deposits, but few withdrawals. I didn't withdraw any "piddling amount", I played for a decent chunk or bust out trying. I did get ahead overall at one stage, but dropped negative after NOT cashing out after a near decent hit, and bust out trying to get it over the 1K, a target I had set myself. For this "abuse", I was put on 10 day pending the next time I withdrew.

    This now PROVES they are lying about this. They DO have such a policy, but LIE every time they are asked about it, tailoring the lie to suit who is asking. For Simmo, it was deny that such a policy even existed. For you, they couldn't do this, but lied in saying it was "nothing personal", when it clearly WAS "very personal" because they had deemed you a "lower class" player.

    They may have set you back to 24 hours because you made this public, and created a fuss. I bet OTHER players are not so lucky, and this clandestine policy continues to be rolled out on a selective basis.

    Accredited casinos should NOT be running such clandestine policies as it is against the standards that all players must be treated fairly. Any such policy should be outlined in the terms and conditions so that players are aware that a variable pending period is being used. They should also reflect this in emails sent to players at the time of withdrawal, in mine they lied, saying it was 24 hour pending still. Deliberately lying to players to keep an unpopular policy secret is just not on. At best, it has them worrying that something VERY serious is going on. I thought that maybe they were struggling financially, and that they couldn't process my withdrawal as stated in the email because they didn't have the liquidity, and had to move money from elsewhere with the inevitable delays in the banking system. As other players had also told similar stories, it looked like a spreading problem, not too different to the notorious Rushmore group's persistent inabilty to pay even non-US players in the declared timeframe. MGS casinos HAVE gone bust since UIGEA, and Casino Rewards have swallowed several groups, and I fully expected BelleRock to be their next snack.
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  4. #23
    marcsudbury is offline Experienced Member
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    here's a chat i had at riverbelle tonight....






    Welcome to Casino Support, MeganF will be right with you.


    MeganF

    Thank you for contacting Casino Support. How may I be of assistance?

    --------------------------------------------------------------------------------


    marc belanger

    hi there

    --------------------------------------------------------------------------------


    marc belanger

    i have a couple of questions

    --------------------------------------------------------------------------------


    marc belanger

    i was just reading on casinmeister.com that you hold withdrawals for 10 days now?

    --------------------------------------------------------------------------------


    MeganF

    that is not so Marc

    --------------------------------------------------------------------------------


    MeganF

    if you make a withdrawal monday to friday, it is processed within 24-48hrs

    --------------------------------------------------------------------------------


    MeganF

    we do not process withdrawals over weekends

    --------------------------------------------------------------------------------


    MeganF

    so weekend withdrawals are processed the following Monday

    --------------------------------------------------------------------------------


    marc belanger

    ok are you ok with me posting this on the site? i like this casino and dont want it to be falsly blamed

    --------------------------------------------------------------------------------


    MeganF

    sure you can

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  6. #24
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    Bullshit!

    There are players who can PROVE this, including me.

    It is happening, and nothing CS say will alter that fact until the policy is abandoned.

    The only thing that can be pretty certain is that YOU will not experience a 10 day delay, not that other players won't.


    Any player that NOW suffers a 10 day pending period can prove that again they are lying, as it will show that the policy has not been scrapped.

    A player who DID suffer a 10 day delay also contacted CS, and they told him it was a policy change, so clearly CS KNOW about this, so are not lying because they don't know, but because they lie to players unlikely to be affected in order not to put them off from depositing. Such players may then find they are "ambushed" on a subseqent withdrawal with a 10 day pending period. This is pretty much what happened to me.
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  7. #25
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    10 days pending is just awful...what justification can any casino have for that ...id go nowhere near the place for that one reason alone ...they can have best customer service in world with daily free chip give aways...but if i gotta wait 10 days for my money..id not be interested

  8. #26
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    i was never 10 days waiting to cashout

    and i play there for at least 2 years
    max time i was pending withdrawal there it was 24 hours (excluding weekend)

  9. #27
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    Quote Originally Posted by bsilva028 View Post
    i was never 10 days waiting to cashout

    and i play there for at least 2 years
    max time i was pending withdrawal there it was 24 hours (excluding weekend)
    I have had accounts with them for over 5 years and had always been paid promptly ie under 48 hours. However, if they start treating some players like that who knows when my turn will be.
    senseless gambling addict

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