Diamond VIP

**Diane** · 29th December 2011, 05:50 AM

Old tangled thread closed.....by Bryan. Certainly understandable on his part.

But to continue any discussion that still is going on about most recent weekend of problems and CURRENT situation...

Site is back up and running.

Those that played at Diceland while DVC site was "down" will have their play credited towards the tourney at DVC is what I was told. Tourney ends Monday night 1/2/12.

For what its worth, sharing what I was told. That's all.

Diane

**cheetahwind** · 29th December 2011, 06:01 AM

I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.

**takethemoney** · 29th December 2011, 07:12 AM

Originally Posted by cheetahwind

I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.

While Diane is doing great there, I think she also needs to remind herself that she is in an elite status there and being part of this community, keep what happens between her and them, just that. On the flip side of the coin, she might also realize that others might not be treated as well and at that risk stop touting them for the "average player". I have met some of their promoters personally on the phone and I felt like I was dealing with someone I wanted no part of. I have had dealings with a couple of their "so called" VIP managers when they held positions at other casinos. Both of those casinos have fallen from grace. It won't be long until this one does too. The shape and spot of the animal doesn't change, although it might reinvent itself, as that's the way it feeds.

The persistance also comes across as shillish.....just saying.

**shahran84** · 29th December 2011, 08:48 AM

Diane, how come I still can't login into Rome Casino, Black Diamond Casino and Diamond VIP ? It put as "Connection error..."
Even the website won't allow us to download. "Connection was interrupted..". The Rome Casino Manager told me that the Technical Team is fixing the issue.
Are they being Ddosed attacked again? sheesh..

**cheetahwind** · 29th December 2011, 10:06 AM

Well I'm glad to see I'm not the only one getting this error message. I was beginning to think it was my ISP. Plus the lack of response to now 2 e-mails has me worrying. I think I'll avoid this casino, just mainly because there not very responsive, and also something fishy is going on. On how 1 person out of 10 is getting on to play yet no one else is.

Originally Posted by shahran84

Diane, how come I still can't login into Rome Casino, Black Diamond Casino and Diamond VIP ? It put as "Connection error..."
Even the website won't allow us to download. "Connection was interrupted..". The Rome Casino Manager told me that the Technical Team is fixing the issue.
Are they being Ddosed attacked again? sheesh..

**Diane** · 29th December 2011, 02:55 PM

Originally Posted by cheetahwind

I beg to differ, because still as of right now, I still can't get the software to load at all. All I see is the little flashing diamond down in the lower right hand corner of my computer screen, yet nothing else wants to pop up when I double click on it. Maybe for those who have the software loaded you might be alright, but for someone who's loading it for the first time. It's a no go.
Also customer service hasn't even responded yet to my complaint about the software not loading anyways. (24 hours has passed BTW)
So until I get a response or someone gives me an idea of how to load this. I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status, or my ISP has blocked the software from finishing loading.

I uninstalled and re-installed from their website on Monday 12/25 and it has worked fine for me since then. Have you tried going to diamondvipcasino.com and using their "download" feature since 12/25?

Poor on their part not to respond. Yes, I am a VIP player there -- but I would think they want ALL players to be able to get in. Makes it hard to defend their customer service to others who don't get the same responsiveness that I do. I am sorry and do feel badly for you.

try an email to vip@diamondvipcasino.com and see if that works. I have nothing else to suggest.

My only relationship is as a customer.

Diane

**Diane** · 29th December 2011, 03:06 PM

f

Originally Posted by takethemoney

While Diane is doing great there, I think she also needs to remind herself that she is in an elite status there and being part of this community, keep what happens between her and them, just that. On the flip side of the coin, she might also realize that others might not be treated as well and at that risk stop touting them for the "average player". I have met some of their promoters personally on the phone and I felt like I was dealing with someone I wanted no part of. I have had dealings with a couple of their "so called" VIP managers when they held positions at other casinos. Both of those casinos have fallen from grace. It won't be long until this one does too. The shape and spot of the animal doesn't change, although it might reinvent itself, as that's the way it feeds.

The persistance also comes across as shillish.....just saying.

I understand I come off as "shillish" because I am the only one willing to say I have had good experience there. I get no benefits from them by posting here, I am just a player who has been treated well. Yes, it is my primary site for play because of results and great customer service.

I also believe what I have been told by others here, that many have had crappy experiences. I can't help that. Well.....not totally true, I have TRIED to HELP by asking my contacts to look into things for an occasional CM friend. But that's being helpful IMO, not a shill.

But I will still continue to share info as I have it regarding the site, good or bad. I think at most sites I am considered VIP, not just at Diamond VIP - and I post positively about other sites I play at and don't get hit with the "shill" tag.

I get that Diamond has treated others poorly ------- so don't play there.

I shared my exchange with Rushmore on slow pay to try and HELP people here, I didn't get slammed for that although it crossed several different threads as I tried to share any influence I might have to get better answers or get representation on the forum from them since Louise left.

I haven't promoted any Rogue casino, if I missed Diamond and Rome Partners being moved to the Rogue Pit, then someone enlighten me right now.

There is a large number of casinos that people play at regularly that are not Accredited and not Rogued. For those, everyone's mileage varies.

I am not PROMOTING Diamond and get no value from posting what I do-- except to SHARE, which is what we do here.

Put me on "ignore" if you want. But there might just be a few things I say here at CM that do have value. I don't want to be branded the DVC "lady" there is a lot more to me than someone who plays there.

THere...........that's my 2 cents, or probably 50 cents based on length.

Diane

**Cleveland** · 29th December 2011, 04:41 PM

Originally Posted by cheetahwind

I guess I'll just have to assume the server is still down, they are only responsive to you because of your deposit status

Yea because of her VIP status they made sure her casino loaded

btw mine is ok as well.

**Cleveland** · 29th December 2011, 04:47 PM

Originally Posted by Diane

I understand I come off as "shillish" because

You have no need to justify yourself. Your original post in this thread only gave an update saying the casino is back up and the notice for the tourney credits. I'm sure many people wanted that. Others following your post are the ones bringing up "status" and "shill" crap. You in no way promoted them in your first post.

If people have a problem with the way you speak about Diamond VIP then they should start another thread or pm you. This thread has nothing to do with that stuff. It only turned into that because of others.

**Seventh777** · 29th December 2011, 11:19 PM

Originally Posted by Diane

I understand I come off as "shillish" because I am the only one willing to say I have had good experience there.
Diane

Most of us here whom have read your many threads and posts don`t regard you as shillish at all hun

, just someone who busts her lady balls trying to sort out players problems, and in many cases has done just that, and I think your input regarding playing at certain T.G. casinos is invaluable, and no this isn`t a late attempt to try and get you under the mistletoe (honest

).