dear casino reps...

**max1mike** · 9th December 2011, 04:20 AM

if you'd like to actually show us, as customers, that you actually care about our concerns...can you take a minute out of your apparently extremely busy day to at least read private messages?

i just looked through the pms I've sent to various casino reps, all who have been online and replying to threads since they were sent, and none have been acknowleged...

**BMWSTACK** · 9th December 2011, 04:37 AM

whats even better is when you spend thousands and thousands and get that treatment. I have one casino that I have spent a ton at and can never get the decency of a message back. I wont mention names but, i do get treated good with bonuses and such, but they will give no respect with a return reply. It almost goes to show that they could really give a shit about anything but their bank account. They want to communicate on their terms, when it is convenient for themselves. I really think that is completely unacceptable in any, way, shape or form.

**max1mike** · 9th December 2011, 04:47 AM

Originally Posted by BMWSTACK

whats even better is when you spend thousands and thousands and get that treatment. I have one casino that I have spent a ton at and can never get the decency of a message back. I wont mention names but, i do get treated good with bonuses and such, but they will give no respect with a return reply. It almost goes to show that they could really give a shit about anything but their bank account. They want to communicate on their terms, when it is convenient for themselves. I really think that is completely unacceptable in any, way, shape or form.

and that, is EXACTLY why I will never darken thier door again. cya bastards.

**Nifty29** · 9th December 2011, 05:18 AM

Originally Posted by max1mike

if you'd like to actually show us, as customers, that you actually care about our concerns...can you take a minute out of your apparently extremely busy day to at least read private messages?

i just looked through the pms I've sent to various casino reps, all who have been online and replying to threads since they were sent, and none have been acknowleged...

Most reps are really good and willing to help with anything.

You're right, however, that some just either couldn't be bothered or don't want to deal with whatever problem you present them with.

I've given up waiting now, so I may as well name drop... I've sent 5 PMs to the fortune lounge rep over the past 6 months asking initially about the issue I had, and subsequently about why they were ignoring me as well. I even believe a mod reminded them. I don't play there any more.

**takethemoney** · 9th December 2011, 08:55 AM

I'm a bit put off by the fact that TOM from Club World has not responded to a PM, at least not directly. Whether the promotions department responded at his request, I don't know. In all fairness, shortly after my PM to him, I did receive a comp from them. Emails since have gone unanswered and I'm disappointed. THIS HAS NOTHING TO DO WITH BEING FROM THE USA! IT'S JUST PISS POOR CUSTOMER SERVICE!

SLOTASTIC is another one. I wanted nothing but to commend a CSR for their service and notified Yasmeen by PM. I received no response for that either.

Loyalty is earned and I have tried to be loyal to the casinos that I trust the most but it just seems they don't care about us, only our money.

Apparently this is the new standard.

Accredited casinos might have a loophole as far as processing issues for USA are concerned, but they are falling short on responding to customer issues and it's time we call them out for it. On the "must respond to the customer" aspect of being accredited, many are falling short on this requirement.

**chayton** · 9th December 2011, 09:01 AM

If you're not getting a response to your PMs from an accredited casino rep, Bryan and/or Max need to know about it.

**clubworld** · 9th December 2011, 09:33 AM

@takethemoney - when did you send this message? I have just checked my inbox back to July and i dont have any messages from you. Can you resend it please.

Thanks
Tom

**KasinoKing** · 9th December 2011, 09:33 AM

Originally Posted by chayton

If you're not getting a response to your PMs from an accredited casino rep, Bryan and/or Max need to know about it.

Totally agree.

Being accredited here is an extreme privilege, and reps who don't reply should be cause for Bryan to seriously re-consider their accreditation IMO.
I think everyone should report these non-responses to Bryan or Max, no matter how trivial the subject may be.

KK

**Casinomeister** · 9th December 2011, 09:37 AM

It's been reported

I send out mass PMs to the i-Gaming reps periodically to make sure someone is logging in to read PMs. Whether or not they are answering PMs of other members, I don't know. This is why I need members to give me a heads up when things are not what is to be expected.

**rainmaker** · 9th December 2011, 09:55 AM

Originally Posted by Casinomeister

It's been reported

I send out mass PMs to the i-Gaming reps periodically to make sure someone is logging in to read PMs. Whether or not they are answering PMs of other members, I don't know. This is why I need members to give me a heads up when things are not what is to be expected.

What about the Unibet rep. I have not tried to contact him myself, but he has not been logged in since March. Isn't that a bit unusual for an accredited casino rep?