dear casino reps...

[Casinomeister]

What about the Unibet rep. I have not tried to contact him myself, but he has not been logged in since March. Isn't that a bit unusual for an accredited casino rep?

It usually means he has moved on and no one has stepped up to take his place. Sometimes I make mental notes of these things, but you know how that goes. There have been a handful of casinos that drop off the radar - and they get dropped from here as well.

[chayton]

I had an issue once where I sent a PM to someone (rainmaker I think?) and they never got it and I didn't get any error or anything, but the next time I tried to send another PM I got an error that I had too many messages in my inbox to send anything.

I still think it was rainmaker ignoring me though.

[takethemoney]

@takethemoney - when did you send this message? I have just checked my inbox back to July and i dont have any messages from you. Can you resend it please.

Thanks
Tom

I had to go look through my records, but I actually started a thread about this issue. I had typed out something and I could not send it, as your PM box was full and I realized it did not go through.

I then fired off an email to support, which was this:
Hi,

This will mark number 4 over a span of weeks that have not been responded to. The rep at Casinomeister's pm box is full too.
I've sent an email to the cashier and 3 to support, with 2 asking help from management.

XXXXXXXXX

Not giving my full name here on the forums.

The fact is, Tom, your cashier does not respond to emails and support rarely does either. I have had big questions about the amount I have deposited and my play, as well as inconsistent comps, which I can't make any sense of. I've asked for help understanding this and have not gotten the responses I felt a casino of your stature should give.

[mattsgame]

What about the Unibet rep. I have not tried to contact him myself, but he has not been logged in since March. Isn't that a bit unusual for an accredited casino rep?

Thanks for reminding me, made a deposit there played abit, lost it, and then went to make another deposit and was locked out.. They requested docs.. sent them my docs and my license was rejected (never has it been anywhere else, and it wasn't because of the quality :/).. got some BS excuse through email so tried the REP here.

This is the only REP that has not responded to me.. but I just let it go .. they don't have time for me I don't have time for them.. it was there loss not mine.

But in away I'am great full because now my NetEnt fix is at NordicBet, who are excellent and have a great REP here on the forums who does reply quickly and politely.

Cheers Matt

[rainmaker]

I had an issue once where I sent a PM to someone (rainmaker I think?) and they never got it and I didn't get any error or anything, but the next time I tried to send another PM I got an error that I had too many messages in my inbox to send anything.

I still think it was rainmaker ignoring me though.

I was ignoring you. Case closed

No seriously, I would never ignore a PM from you my dear Don`t know what happened there, I always delete PM`s very quickly so my inbox is never full or anything.

Casinomeister, yes I think you should consider to remove Unibet from the accredited list when the rep hasn't been active since March . I remember reading a while back that somebody had tried to contact him but he never responded.

[rainmaker]

But in away I'am great full because now my NetEnt fix is at NordicBet, who are excellent and have a great REP here on the forums who does reply quickly and politely.

Cheers Matt

I agree with you here. I have never had any player issues with Nordicbet, but I have contacted their rep on this forum about release dates for new Net Entertainment games etc and he always replies lightning fast

[chayton]

I was ignoring you. Case closed

No seriously, I would never ignore a PM from you my dear Don`t know what happened there, I always delete PM`s very quickly so my inbox is never full or anything.

Hah...Ignoring me won't work anyhow, ask anyone. The more you ignore me THE LOUDER I GET!

[Casinomeister]

...Casinomeister, yes I think you should consider to remove Unibet from the accredited list when the rep hasn't been active since March . I remember reading a while back that somebody had tried to contact him but he never responded.

Done.

[vinylweatherman]

Thanks for reminding me, made a deposit there played abit, lost it, and then went to make another deposit and was locked out.. They requested docs.. sent them my docs and my license was rejected (never has it been anywhere else, and it wasn't because of the quality :/).. got some BS excuse through email so tried the REP here.

This is the only REP that has not responded to me.. but I just let it go .. they don't have time for me I don't have time for them.. it was there loss not mine.

But in away I'am great full because now my NetEnt fix is at NordicBet, who are excellent and have a great REP here on the forums who does reply quickly and politely.

Cheers Matt

Unless it is something the player has done, such as not scan it properly, NO casino should reject a government issued ID. They should understand THEY are not running the country, and it is the GOVERNMENT that calls the shots over the format it deems suitable for such documents, and NOT private companies. Private companies should familiarise themselves with the different formats of documents in the countries they decide to market into.

This could have been far worse, they could have rejected a government document from a WINNING player, leaving said player with two options, let them keep the money, or emigrate to a country with a format of documentation that the casino will accept.