Lucky Club - Baptism by fire

[vinylweatherman]

I have to jump into this thread after lurking just out of shear frustration and confusion. I can honestly say, this is the straw that broke the camels back for me. I have had an excellent relationship with Jackpot Capital, even though my losses have been obscene at times, I have remained loyal due to excellent customer service as wella s rewards. Well all of that seemed to be changing, even before the Lucky Club migration. Live chat semeed to be less than thrilled to talk to me, and generally, I felt like a burden rather than appreciated when dealing with live chat.

Imagine my excitement when I loaded Lucky Club and saw some new games, even if it was obviously a derivative of RTG. For the first couple of days, live chat was amazing. Gave me way to many free chips in relation to my depsoits, but I think that had to do with the fact that a lot of stuff was going wrogn. IE: comp point totals missing, once they showed up their was no option to cash them out. I referred some friends since I had a positive experience and one in particular had a miserable time and was lied to by chat saying the casino doesnt offer free chips. My understanding of her situation is that she deposited something in the neighborhood of 50 bucks and hit not one single feature, so she called them out and was treated with nothing but disrespect.

My biggest issue though is the lying and decietfulness that is involving the supposed transfer in ownership. I think this all was a grand plan that must have been premeditated and is probably the reason why the domain names shifted to eu. Maybe I am being paranoid, but as an American I have every reason to be. I still have an issue with a xoom transfer that left my bank but never made it to Jackpot Capital. The messed up part is it is not like I can call Xoom and be like, hey I was wiring money to a casino and it disappeared. Anyways, here is a chat session that I had to post that to me is the final nail! They might be able to save the situations with some serious transperancy and some live chat support that doesnt treat you like crap. I understand sometimes their are cultural differences, but common, doesnt the customer always expect to be treated with the utmost respect, not like you are a burden.

Just to preface what follows below, the first part of the conversation was me asking about a free/comp bonus. I was told i had way to many free chips. I simply wanted to know how much more I needed to make in deposits before qualifying. I have used a few bonus coupons, but nothing absurd. Simple question was impossible to get an answer that was as simple and straightfoward as my question. I cut that part out because it is nothing new and what follows below is really the crux of it all! Hope this helps crystalize the facts of the diceitfulness even more! Oh btw look through the list of Jackpot Capitals postings, it is a good read since you can literally see the spin take place in sequence!

downeydjdude: ook, well hey thanks for being a helpful, and confusing rep.

downeydjdude: One more question, what is lucky clubs relation with Jackpot Capital? The e-mail I received said their was none, I just read that it is customer service only

downeydjdude: As a player it is pretty confusing, not that I don't like Jackpot Capital and their derivatives, but the e-mail and info stressed new ownership

Emma: JC wants to make sure in case you are interested to play at this new platform that you will sign up with a trusted casino

downeydjdude: But you work for JC? Right?

downeydjdude: No answer?

Emma: Christopher, is there anything I can help you?

Emma:

Emma: I told you already about the bonuse

Emma: is there anything else?

downeydjdude: so no answer, as a player it is kinda something I would like to know

downeydjdude: what is the affiliation and how it will work

Emma: the only relation is that JC wants to make sure in case you are interested to play at this new platform that you will sign up with a trusted casino, as I told you already

downeydjdude: That makes no sense at all, I am signed up, and I clicked live chat within lucky club.... Are you not even looking at my lucky club account?

Emma: of course I am looking at it

downeydjdude: Well yesterday I had a CS quoting me info about my JC account

downeydjdude: hence why I am really not understanding how you say JC wants to just refer people, why would you have access to that info if all they offered was a refferal to anew platform

Emma: because I support these two casinos

downeydjdude: Ok I can see this is going nowhere. Thanks

Emma: I wish you a nice day

Emma: bye!

The answer seems to have been taken from a script, and uses too many words, seeming to be deliberately vague when a short and to the point answer is wanted.

Despite this, the answer within is pretty clear. JC only provide support, and do not OWN nor even "operate" the casino. Clearly, they are nothing more than subcontractors doing the CS and payment processing, which as stated by CS is the "only relationship".

The CS also indicated that JC group wanted to be satisfied that the new owners were "trustworthy", yet we have been told by the rep that they are "unknown investors". The impression is that JC have been dealing with only their "front" company, not the owners themselves who want to remain anonymous. From these dealings, they have decided to stake their reputation on their decision to declare this a "trustworthy casino".

This means that if the new owners screw things up, or as has already happened, the new software is "buggy", JC will be dragged down with the new incarnation of Lucky Club. Worse, players will go after JC if these new owners have bitten off more than they can chew, and pull out.

I am beginning to get the impression that this is connected to the Buzzluck launch. JC found out at short notice that Club World intended to "steal their thunder" by launching Buzzluck first. This caused JC and the new owners to rush things through in an attempt to beat Buzzluck. This unfortunately lead to players getting a mere 4 days notice, and what looked like an arbitrary round of confiscations as the easy solution to the technical problem that prevented the automated transfer of comps and balances to the NuWorks skin.

Despite their best efforts however, Buzzluck beat them to it, but probably now wish they hadn't, since the most damaging "bugs" afflicted Buzzluck, and were corrected by the time Lucky Club was launched.

Club World always had the advantage since they were breathing new life into a long dead but well respected brand, thus were not affected by issues surrounding the transfer of players' balances and comps.

We now have two operators "beta testing" NuWorks, along with those players that have decided to give it a go. Eventually, many of the bugs will be fixed, and the game offerings expanded. Only then can this new software be properly assessed. At present, we seem to be assessing how each of these operators handles the bugs, and the players who experience them.

JC have always said that LC has been sold to new owners, the confusion and accusations seem to have stemmed from their fast track addition to baptism by fire on the grounds that JC group had NOT actually sold LC, but had simply changed the software.

JC have probably not been as "deceitful" as it looks. They could have been more OPEN though, as the initial "cloak and dagger" movements have made it look like they have other things to hide that have yet to be revealed, and it is possible that there is actually nothing left that has yet to see the light of day now that we have found out the software is simply a reskinned RTG, and that the new owners have subcontracted day to day operation to JC, which is what makes it appear to be a lie about the sale to new owners.

[DowneyDjDude]

The answer seems to have been taken from a script, and uses too many words, seeming to be deliberately vague when a short and to the point answer is wanted.

Despite this, the answer within is pretty clear. JC only provide support, and do not OWN nor even "operate" the casino. Clearly, they are nothing more than subcontractors doing the CS and payment processing, which as stated by CS is the "only relationship".

The CS also indicated that JC group wanted to be satisfied that the new owners were "trustworthy", yet we have been told by the rep that they are "unknown investors". The impression is that JC have been dealing with only their "front" company, not the owners themselves who want to remain anonymous. From these dealings, they have decided to stake their reputation on their decision to declare this a "trustworthy casino".

This means that if the new owners screw things up, or as has already happened, the new software is "buggy", JC will be dragged down with the new incarnation of Lucky Club. Worse, players will go after JC if these new owners have bitten off more than they can chew, and pull out.

I am beginning to get the impression that this is connected to the Buzzluck launch. JC found out at short notice that Club World intended to "steal their thunder" by launching Buzzluck first. This caused JC and the new owners to rush things through in an attempt to beat Buzzluck. This unfortunately lead to players getting a mere 4 days notice, and what looked like an arbitrary round of confiscations as the easy solution to the technical problem that prevented the automated transfer of comps and balances to the NuWorks skin.

Despite their best efforts however, Buzzluck beat them to it, but probably now wish they hadn't, since the most damaging "bugs" afflicted Buzzluck, and were corrected by the time Lucky Club was launched.

Club World always had the advantage since they were breathing new life into a long dead but well respected brand, thus were not affected by issues surrounding the transfer of players' balances and comps.

We now have two operators "beta testing" NuWorks, along with those players that have decided to give it a go. Eventually, many of the bugs will be fixed, and the game offerings expanded. Only then can this new software be properly assessed. At present, we seem to be assessing how each of these operators handles the bugs, and the players who experience them.

JC have always said that LC has been sold to new owners, the confusion and accusations seem to have stemmed from their fast track addition to baptism by fire on the grounds that JC group had NOT actually sold LC, but had simply changed the software.

JC have probably not been as "deceitful" as it looks. They could have been more OPEN though, as the initial "cloak and dagger" movements have made it look like they have other things to hide that have yet to be revealed, and it is possible that there is actually nothing left that has yet to see the light of day now that we have found out the software is simply a reskinned RTG, and that the new owners have subcontracted day to day operation to JC, which is what makes it appear to be a lie about the sale to new owners.

I think you do have some excellent points, but it is so hard for me to believe any of these when their have been such bizzarre behaviors. Why not come right out and say, NEW OWNER SAME SUPPORT? Wouldnt that make it easier? Instead of making their players feel like it was some sort of deliberate plan to defraud them. Witht the way the online gambling market has been operating, and how Americans are on thin ice, period, it would make sense that someone with such a solid reputation would be a bit more strategic in CLEARLY informing their players.

[Jackpot Capital]

Why not come right out and say, NEW OWNER SAME SUPPORT? Wouldnt that make it easier?

Hi DowneyDjDude,

Thanks for your post.

This, in fact, was in my earlier response.

http://www.casinomeister.com/forums/...tml#post453038

"..Lucky Club and Jackpot Capital still share marketing and customer support resources..."

Kind regards,

Yasmeen
Casino Manager

[Diane]

Hi DowneyDjDude,

Thanks for your post.

This, in fact, was in my earlier response.

http://www.casinomeister.com/forums/...tml#post453038

"..Lucky Club and Jackpot Capital still share marketing and customer support resources..."

Kind regards,

Yasmeen
Casino Manager

Yasmeen -

Are cashier and finance services shared also? I ask because I am seeing two totally different results.

(ty btw for my earlier PM response)

I requested a cashout by check 10/25 from Luck Club, that was approved 11/1 and the check arrived today 11/3. That is awesome! I loved the 48 hours from approval to arrival.

But I have pending w/d from JPC via wire that was approved 10/25 that hasn't arrived yet. Yes, I am still within the 10 business days timeframe that was quoted.

But given a shared services relationship stated between Lucky Club and JPC -- it naturally leads me to ask if w/d are processed by same provider as well??

Thanks,
Diane

[Jackpot Capital]

Yasmeen -

Are cashier and finance services shared also? I ask because I am seeing two totally different results.

(ty btw for my earlier PM response)

I requested a cashout by check 10/25 from Luck Club, that was approved 11/1 and the check arrived today 11/3. That is awesome! I loved the 48 hours from approval to arrival.

But I have pending w/d from JPC via wire that was approved 10/25 that hasn't arrived yet. Yes, I am still within the 10 business days timeframe that was quoted.

But given a shared services relationship stated between Lucky Club and JPC -- it naturally leads me to ask if w/d are processed by same provider as well??

Thanks,
Diane

Hi Diane,

Our resources (i.e. support (including cashier) and marketing) are shared, hence the reason I am still here to assist you.

A payout via wire is different to one sent via check. Remember the wire is sent directly to your bank account as opposed to a check which is printed and sent via courier.

Although you get the check earlier, it still needs to be deposited and may incur a clearing period.

Hope to have helped you.

Please update me on your outstanding wire and if you have any further questions.

Cheers,
Yasmeen

[slotheadlizard]

Hello Yasmeen, I really like the new games!
I won 125 on the 25.00 chip and the max cashout is 125. I contacted support & was told that I would not have to add more to cashout. I was then sent an email telling me my only option was to play up to 180 or add more funds to have sent by check (I did this though didn't want to, since it was the opposite of what I had been previously told). Luckily I did get it up to 180. My question is, since you share cashier etc why was it not an option to have the 125 paid out to a method I requested that I had used with JC before?
Thank You

[Diane]

Hi Diane,

Our resources (i.e. support (including cashier) and marketing) are shared, hence the reason I am still here to assist you.

A payout via wire is different to one sent via check. Remember the wire is sent directly to your bank account as opposed to a check which is printed and sent via courier.

Although you get the check earlier, it still needs to be deposited and may incur a clearing period.

Hope to have helped you.

Please update me on your outstanding wire and if you have any further questions.

Cheers,
Yasmeen

Yasmeen,
Still no wire, but I am still <sigh> within the 10 business day payout timeframe until Tuesday 11/8.

In the future it appears the better solution may be to do a check? That was only 2 days from approval to receipt. My financial institution doesn't place a hold on checks due to my banking relationship with them, so I do not have a "clearing period".

Thanks,
Diane

[bsilva028]

i received this email today (15-11 at 10 minutes ago) from the "new lucky club"

Hi Bruno,
(your username is: bsilva028)

You have been chosen to test-drive our new casino. This means you can try your luck using brand-new casino software with brand-new games completely for free. Use your $25 free money to have a look around and maybe win big! Try out our completely new games.

$25 No-Deposit Bonus

Bonus: $25 No-Deposit Bonus
Coupon Code: Y8BHAH8E
Validity: only now!

How to get your Bonus:
Download our new, free Lucky Club Casino Software
Use your existing Lucky Club Account Name bsilva028.
Go to the cashier's 'Redeem Coupon' section and enter Y8BHAH8E . The bonus will be automatically credited.
Just play and win!
We would appreciate it if you could let us know how you liked it. Simply drop us a line at support@luckyclub.eu and let us know your thoughts.

We offer all new players a Welcome Bonus with a 100% match on the first deposit you make. Deposit NOW and enjoy this awesome bonus!

100% Deposit Bonus up to $100

Bonus: 100% Deposit Bonus up to $100
Coupon Code: WELCOMEVOUCHER
Validity: One Time Use

i download it try it, when i was trying to redeem the coupon
it says was not possible, i contact live chat and emma says "you are not able to redeem coupons, bye"

this is my experience with the "new" casino
so, for me they are without any changes, i sthill dont recomend no one to play there

[chuchu59]

My experience with Lucky Club iro free chips is that they honour each and every one in the email sent which is mostly on Mondays.I thought these email free-chips are personalised so if this were the case they must honour their offer. It seems they have now excluded BSilva from bonuses but that is something for the future. LC sent him/her the code so it must be redeemable in the cashier. Dont like him/her? Exclude him/her from bonuses in the future. Simple as that.

Meanwhile, did I see HAH as part of the code. Is this a joke or what?

[bsilva028]

they have honor the free chip
the rep. of jackpot capital do it here
and send me a personal message saying that the chip was claimed


if i will be "bonus excluded" from now on?
i dont know, but they dont have the reason to do it
i dont have duplicate accounts, i have already deposited in jackpot capital too
so they dont have reason to exclude from bonus
but if they want to do that they are free to do it.