Slotocash site down since yesterday?

[vinylweatherman]

I have a question. Why do players take it so personally when they are bonus banned? It seems to me that bonuses are at the discretion of the casino and not a "right." I agree, it's annoying when one gets an email offer and then cannot redeem it, but I also believe that a player knows when he is bonus banned and when said email is just a mass emailing to all players.

If one was bonus barred by Sloto before they switched over to RTG, why would one believe they 'should' be given bonuses now as a matter of right.

To comment to the casino about their marketing strategy seems a bit out of place, if you ask me.

If you are bonus barred, get over it. Either play without a bonus or go to another casino.

I completely understand complaining when a casino does not play, or changes its rules midstream, etc, but I believe that complaining about not getting a bonus is rather trite.

Just MHO.

enjoy the rest of the weekend all.

Surely the PLAYERS have the right not to be SPAMMED by offers they are not eligible for. It is annoying and misleading as it wastes their time, and also tricks them into installing (or reinstalling) the casino. Casinos are also dishonest about this aspect, and surely players who have been bonus banned have the right to hear the TRUTH. In the above chat, Nifty is first fed a load of BS about it being a general ban for his country, and only when he queried this did CS admit it was "personal" to his account because of previous activity.

Bonuses ARE marketing, they are NOT a "perk". Bonuses have become almost the exclusive marketing tool used by casinos, and are at the expense of other aspects of the service like withdrawal times (which have steadily become worse and worse), CS (which has been cut to the bone at some places), and non-bonus promotional offers (again being cut back, such as prize pools. A example is the MGS "weekender" MPV tournament, which once had a pool of 30K, but has steadily eroded to 20K, and now 10K). Comp point rates are derisory, and are not actively used much as a marketing tool because of bonuses. Rewards (after wager bonuses) also seem confined to Cryptologic casinos, with few (if any) other casinos using them regularly.

When a player is bonus banned therefore, they are banned from EVERYTHING, since they don't suddenly get withdrawals paid in under 24 hours, for example, or a higher comp rate (although there are a couple of exceptions to this).

Casinos also use bonus banning in a manner that makes it feel "dirty" and/or something to be ashamed of for the player concerned. It also carries the implied accusation that the player has done something wrong in how they played, which in most cases comes across as meaning that being lucky enough to win is unacceptable to the operator.

Rather than being something secretive, eligibilty for bonuses should be stated in the terms, such that a term covers the fact that players with a lifetime overall win can expect to no longer be eligible for the bonus offers until such time as their account again shows a lifetime loss. The player may well move on, but will at least feel there is no stain on their character. The bonus ban should be a badge of HONOUR, to be proudly worn to demonstrate that you beat the house

I have a chestful of such "combat medals", and now see them as a badge of honour, rather than something to be ashamed of. I aim to clock up even more by getting those lucky big hits at casinos I am well down at.

I am also banned from half a dozen seaside arcades too, for my Fruit Machine play back in the "Golden age" that lasted from the late 1980's to around 1996. I was told by one Brighton operator to "F*** off down the pier where your sort belongs" after taking a mere £17 off a couple of his machines Blackpool pleasure beach was more tolerant, the "F*** off" didn't come till I was on the penultimate Fruity, and had a jumper full of 10p coins, and a back pocket bulging with £1 coins I saw a manager at Southwaite services near Carlisle thinking of telling me to "F*** off", but I emptied the machine and left before he could make up his mind

These games paid around 72% to 78%, and there were NO BONUSES involved


Naturally, the emergence of online AWP slots got my attention, and some pretty detailed study

[Simmo!]

Comp point rates are derisory...

I won $30,000 off $45 of comp points once so I'd dispute that comment

[nonif]

will we ever know if Fleur de lis was paid??

[Markus_Demon]

damn it! i should have read this topic before deposing 70$ ( no bonus) and wasting it there...

Their support is kinda confused too no option to change currency...

[Diane]

I won $30,000 off $45 of comp points once so I'd dispute that comment

I agree. I had a bonus with 10x max cashout, hit random jackpot and played *forever* accumulating $1900 in comp points before I played it down to the amount allowed for cashout.

Don't discount the power of the play associated with those comp points.

Diane

[Sloto]

Yes Fleur de lis was paid the funds in her Rival account.

The response to Sloto'Cash's move to RTG has been overwhelming and we thank all of you for your support as we make the transition. With regards to support they are currently dealing with many chats in multiple languages but as I said in my previous posts we are doing all we can to improve the service we offer. CM is a great forum and we appreciate all your feedback and comments and will act upon them and thank you for your understanding.

All the best

Ms Sloto

[vinylweatherman]

I won $30,000 off $45 of comp points once so I'd dispute that comment

The win is irrelevant, the $45 and how much wagering you had to do to get it, is.

Compared to the seemingly lavish bonuses offered throughout the industry, the comp rates seem very poor, with even 0.1% back on total wager now being considered generous. Many operators are not even happy with 0.1%, and have to make comps bonus credits with yet more playthrough attached, whilst others have to go to even lower accrual rates.

When I went to Vegas in 2006, I got myself a players card, and despite only a modest amount of play, managed to rack up around $25 worth of comps. I am pretty sure I was getting well over 0.1% on my play, yet B & M casinos have all these overheads that online casinos do not.

THIS is why bonuses are seen as so important by many players, and why some have left after having problems with the new Sloto RTG when it came to their first chance to play an RTG bonus coupon there.

[chayton]

I just went to download the casino and spoke to live chat and they were very quick to respond and although I could tell they were busy with other chats, my account was reopened fairly quickly and painlessly. I played the $7 freebie and I got a few smallish bonus rounds but busted out long before meeting the 40x WR.

I noticed that on the two deposit methods available to me, the minimum deposit is $25, where most other RTGs are $20, and iNetBet even has $10. I think Jackpot Capital is lower too.

I got no errors, everythiing seems to run really well, but the one thing that I disliked is the way the menu windows to choose a game works. I found it difficult to choose the one I wanted, the autoscroll is kind of jerky and weird and I kept going past the game I intended to play, then I'd come back at it and it would jump over it going the other way. And then sometimes my cursor would highlight 2 games at once, or it would zip right to the bottom and then the window would close. Personally I think that the way the game menus work needs a redesign, I found it pretty annoying the way it is now.

[secret2]

I just went to download the casino and spoke to live chat and they were very quick to respond and although I could tell they were busy with other chats, my account was reopened fairly quickly and painlessly. I played the $7 freebie and I got a few smallish bonus rounds but busted out long before meeting the 40x WR.

I noticed that on the two deposit methods available to me, the minimum deposit is $25, where most other RTGs are $20, and iNetBet even has $10. I think Jackpot Capital is lower too.

I got no errors, everythiing seems to run really well, but the one thing that I disliked is the way the menu windows to choose a game works. I found it difficult to choose the one I wanted, the autoscroll is kind of jerky and weird and I kept going past the game I intended to play, then I'd come back at it and it would jump over it going the other way. And then sometimes my cursor would highlight 2 games at once, or it would zip right to the bottom and then the window would close. Personally I think that the way the game menus work needs a redesign, I found it pretty annoying the way it is now.

Yes. Chayton..I found the menu hard to control, too!

[KasinoKing]

I have a question. Why do players take it so personally when they are bonus banned?

Personally I hope that I AM bonus-banned there!
Players who are familiar with my websites will know I have a "Bonus Rating" system - and this new Sloto'Cash Welcome Insult is the WORST one of all the RTG casinos I list.
Wagering (Bonus + Deposit) x 30 AND Phantom...
I'd be surprised if anyone taking that has a problem cashing-out.

KK