Inetbet closes my account - You be the judge

[chuchu59]

Earlier in the day I received a mail from Inet stating they wont let me claim any more bonuses since I am taking advantage of their bonuses and they had sent me numerous emails in this regard but I havent taken heed to them. Fair enough, no more bonuses though I am infuriated that they lied to me by saying they sent me numerous emails when in fact I only received one single mail. I replied and told them they were liars because they didnt send me the numerous emails they claimed. They then closed my account promptly saying they dont like being branded liars without ever proving that I was in the wrong. Where are the emails? Inet, if you are lying admit it and dont resort to sensationalising the whole issue. A single mail is different from numerous mails and I did not accuse you of anything other than that.

I nearly always take bonuses when playing slots at rtg because I dont want to lose that quickly. I nearly always deposit $10 when doing so I am not really trying to profit from them but rather stem my losses.

[Nate]

The only Casino that didn't receive my documents or requests via email (or so claimed) are Inetbet.

I actually think that they were very harsh in the way they treated you. Have they even attempted to provide proof of such communication to you? ... Actually maybe they wouldn't even bother. Their attitudes are like 'Oh Really??? ... Close his account and teach him a lesson'..

Inetbet is once again in the Spotlight for poor communication and support. They are a bunch of arrogant individuals who need lessons on how to treat people or 'Customers'. I don't make this statement because of your post, but out of having read lots of threads over the years.

I get very hyped up at their disregard for manners, common courtesy and humility.

Nate

[Nifty29]

Well Chu,

I think there is fault on both sides here, assuming that we have the full picture.

You should not have called them liars for a start....it is a serious insult/allegation and it was never going to produce a good outcome for you. If you had simply stated that you didn't receive them, and could they forward them to you, we may not be reading this thread and you might still be an inetbet customer.

However, an operator should be above knee-jerk reactions like this, and should have politely informed you that your behaviour was unacceptable to them, and that your account will be closed should it happen again.

Casinos can offer promotions as they see fit, so they were totally within their rights on that count.

Restraint from both parties would have prevented this situation.

[greasemonkey]

inetbet is considered good by some on this board. Many, in fact. but... there are other forums and sites that have horrible experiences with them. they are quick to lock accounts. They are quick to not pay and keep funds. They may pay some players quickly who are slots junkies and such but if a player actually attempts to win then they lock accounts and don't pay. They cry fraud with no proof and they cry bonus abuse often. I don't trust them in the least and they don't have a great name everywhere like the admin here tries to give them. Being accredited here with no live chat and rude communication as well as them feeling they have the right to just not pay skilled gamblers is fairly surprising IMO.

[chuchu59]

I did write back to them to say that they could provide proof of communication with them and if I were in the wrong I would apologise. If not, I retain my opinion that they are damned liars. On this latest mail, they just replied that it was a pleasant response and they will leave it at that so either they had the proof and didnt want the situation to deteriorate or they knew they hadnt sent out anything other than the single email I received earlier on. OK, i now await my final cashout from them (only a paltry $103) and I expect every single cent in my balance to be sent to me as well though they can keep the 40 comps.

[Nifty29]

inetbet is considered good by some on this board. Many, in fact. but... there are other forums and sites that have horrible experiences with them. they are quick to lock accounts. They are quick to not pay and keep funds. They may pay some players quickly who are slots junkies and such but if a player actually attempts to win then they lock accounts and don't pay. They cry fraud with no proof and they cry bonus abuse often. I don't trust them in the least and they don't have a great name everywhere like the admin here tries to give them. Being accredited here with no live chat and rude communication as well as them feeling they have the right to just not pay skilled gamblers is fairly surprising IMO.

Interesting post.

Could you please provide examples from CM forums where inetbet has locked the accounts of players "trying to win"? Also, examples of them "crying fraud" with "no proof"?

Could you also tell us which other forums you're referring to? If they're advantage player/bonus hunting forums then every casino would be on the blacklist.

I don't think it is unreasonable to ask for evidence, given the serious accusations you're making against an accredited casino.

[fanihi]

Don't know wether to blame you for calling them liars or not but I
am sure they have arrogant CS people there. I believe I started a
thread awhile back when I had the intention of opening an account
at I-net. I had made some inquiries and was waiting for a response.
Then their i-rep wrote "smartly" that I should check my e-mail cause they had sent a response.
up to this day ...NADA. on any response....Well at least they never got any of my money.
I don't think being a "wise***" or arogancy is in any CS manual. Maybe they're
rolling in the money and dont care to loose a few?.....At least Chu....1 less place to get your
business!!!

[1366613]

Inetbet is once again in the Spotlight for poor communication and support. They are a bunch of arrogant individuals who need lessons on how to treat people or 'Customers'.

I am sure they have arrogant CS people there.

They should teach their support to treat players. And the communication is bad, to received one answer via email i must wait 2 or 3 days and if i didnt receive it i must resent it like 2 or 3 times.
They must lear to 3dice the best online support. Or 32red.

[colly]

Interesting and very surprising. ,

Assuming we have all the background sounds like an over the top reaction by support staff- Can I ask if the particular support agents name started with A---. WHile Inet generally very good I have also had a few "exchanges" with one particfular agent= although he can also be very nice- perhaps it depends on the day he is having. Although an over reaction from them I also think calling them liars was also an over reaction on your part.

I have never understood the attitude of ban people if they take slot bonuses. They are publicly offered to depositing players and quite frankly they more often than not work to a casino's advantage=(Inet does have some of the best RTG bonus terms but the max $ value of the bonuses is low compared to many so not really open to serious so called bonus advantage)= even when low many times on a bonus I have been way up before meeting WR but zero out before completing WR.

If it can't be resolved may I suggest Jackpot Capital or Slotatsic as an RTG alternative= yes their bonus terms are tough but they are also very fast payers and I have found the customer support excellent, consistent and very responsive.

[colly]

inetbet is considered good by some on this board. Many, in fact. but... there are other forums and sites that have horrible experiences with them. they are quick to lock accounts. They are quick to not pay and keep funds. They may pay some players quickly who are slots junkies and such but if a player actually attempts to win then they lock accounts and don't pay. They cry fraud with no proof and they cry bonus abuse often. I don't trust them in the least and they don't have a great name everywhere like the admin here tries to give them. Being accredited here with no live chat and rude communication as well as them feeling they have the right to just not pay skilled gamblers is fairly surprising IMO.

Greasemonkey I think some of the statements in there are generalisations that can't be borne out= I have had some very good wins both at slots and VP and payment has always been fast and never any suggestion of close acct because you win- (and yes I use bonuses on slots often) I have also noted that most of the time on this board (which is a lot more rigourous in its review by experienced players than many)when a no pay issue has come up with Inetbet the final full story has usually shown a clear breach of bonus terms.Even so Inet is one of the few that in such a circumstnace doesn;t take the players deposit as well and in some cases gives them a second chance to replay properly.

Inet is by no means perfect and to be frank the support is not as good as it used to be= but credit where its due- to say they cry fraud and dont pay is NOT a reasonable comment.