Inetbet closes my account - You be the judge

[chuchu59]

Interesting and very surprising. ,

Assuming we have all the background sounds like an over the top reaction by support staff- Can I ask if the particular support agents name started with A---. WHile Inet generally very good I have also had a few "exchanges" with one particfular agent= although he can also be very nice- perhaps it depends on the day he is having. Although an over reaction from them I also think calling them liars was also an over reaction on your part.

I have never understood the attitude of ban people if they take slot bonuses. They are publicly offered to depositing players and quite frankly they more often than not work to a casino's advantage=(Inet does have some of the best RTG bonus terms but the max $ value of the bonuses is low compared to many so not really open to serious so called bonus advantage)= even when low many times on a bonus I have been way up before meeting WR but zero out before completing WR.

If it can't be resolved may I suggest Jackpot Capital or Slotatsic as an RTG alternative= yes their bonus terms are tough but they are also very fast payers and I have found the customer support excellent, consistent and very responsive.

The agent in question is not A---- but rather J----. No matter who it is, the casino must have authorised this course of action. They claim to have sent me numerous emails which is something they plucked out of thin air to support their case against issuing me further bonuses. If they had followed the issue closely they should know I was aware of their stance because I did protest against their single email on this. The fact that they resorted to an untruth does not sit comfortably with me. I have been vocal in my criticism of them in the past and it came as no surprise when they relayed to me the decision to close my account which came in less than 1 hour after I sent my email.

As I said before, while I might have taken many bonuses, I usually deposit $10 and the bonuses extend my playtime. Other than the RJ won last year, I believe I am in the red so I havent really profited from the bonuses except they do provide a cushion against losing too quickly. 20x (d+b) in wrs is low compared to other rtgs but other than 100% matches the casino actually benefits from those taking them.

As for the JC group, I have accounts in all 4 of them. 30x (b+d) is hardly beatable but the support staff dont have the hostile attitude of Inet staff and I enjoy playing at these casinos though as usual my losses outweigh my gains.

Inet's cashier is possibly the best among rtgs but a word of caution. When I won a RJ last year, they suddenly requested docs. This isnt wrong but I had been playing weekly and they did not require docs for any cashouts till then. Therfore, I suspect that this was a stalling tactic and if I didnt have the willpower I would have played it all back.

[sandykauf]

I too have found the attitude at this casino very poor. They act as if it's a
Privelege to play there. They are really stuck in a time warp and need to reinvent
Their entire customer service division including live chat, courtesy to customers
And attracting business from positive reactions from c.s.

Aside from all these problems they have, I never enjoyed the play there either as shown
From consistent loss of deposits. If there is u.s. regulation, I don't think you'll ever
Hear of this place again. They show no interest in growing their business or
Upgrading to modern methods of c.s. Dinosaurs riding out the current but changing
Landscape.

[plasticnote]

Hi Chu:
I have had the same treatment from inetbet few times, so I just stop playing there.
I have been a loyal player there for many years and spend a lot of money there.
If they do not appreciate my loyalty then that is fine, I spend my money somewhere else.
by the way, stay with JC, it paid as fast as inentbet, their support is much better.
Regard WR, if you can not beat the bonus, then you just cannot, no matter 20x or 30x.

cheers

[secret2]

Hi Chu,

I understand your point and have had an altercation with Inetbet before. BUT the last email exchange because of a problem I had was pretty decent and I spoke with Lyn at CS.

Maybe try 'talking' with her? I had a good experience with Lyn and she was very helpful and understanding.

[mrjones]

Inet's cashier is possibly the best among rtgs but a word of caution. When I won a RJ last year, they suddenly requested docs. This isnt wrong but I had been playing weekly and they did not require docs for any cashouts till then. Therfore, I suspect that this was a stalling tactic and if I didnt have the willpower I would have played it all back

classic this one had the same happen to me playing all the time got a win all of a sudden docs requested , even came here & asked what KYC was , kindly nifty pointed me in right direction , so i know what your saying there,

[LHofsdal]

This is really a sad situation. But you know, if the casino doesn't want you taking a damn bonus, don't offer it. Does anyone else notice, they only call you a bonus abuser if you win off of so many bonuses? That happened to me, I would take the Tempting Tuesday bonus on Tuesday and had some decents hit. For 2 or 3 weeks in a row I had a cashout of about 700 USD AFTER clearing the wr's. Low and behold, I got the same e-mail. BUT nothing was said on the prior 7 weeks of deposting with a bonus and losing.

When the fiasco with Ewalletxpress, I had a missing withdrawal with them. I got an e-mail in reply to mine asking them to look into the missing withdrawal. They said they had checked and it was already sent. I said how can that be because the site went down PRIOR to the withdrawl being approved. I got an e-mail with a slight attitude saying it was already sent. About a week or 2 later I sent another e-mail stating it is not in the account and spoke with EWX and they told me they had not received it. And asked if they could look again. TAAAA DAAAA I get an e-mail stating the withdrawl was kicked back to them and they did not know it. That was after I made a post on here about. There was no apology for giving me an attitude in a previous e-mail.

They have even started a Facebook page, and are on twitter. I noticed (and I am not the only one, people on facebook have sent me messages as to why I deleted my own post, I didn't delete anything) they only leave posts praising them, take off any posts that are not in thier favor. Atleast here they can not do that. I am sure someone from Inetbet will come in and reply with a post to make ChuChu look like it is all his doing, like they always do. But in my honest opinion, they could have alteast tried to rectify the situation with telling him in such and such a date we sent this e-mail and then again on this date. But they didn't, there are so many ways that they could have handled this better. It will be interesting to see what happens.

Hope you get this all resolved Chu.

LH

[takethemoney]

I don't understand how if they didn't want you taking bonuses, they didn't just disable them in the cashier. RTG has this capability.

[hokiepoker]

Hmmmmmm

[jetset]

The casino rep last checked in yesterday but may have missed this thread - I have drawn it to his/her attention.

The number of critical comments in this thread, and Chuchu's usual restraint and courtesy, should be enough to trigger an alarm for casino management and prompt a more thorough investigation into the support and promotional departments and the manner in which this case was handled.

The iNetBet of old had a pretty good reputation, and something seems to have slipped.

[pinkfloyd]

the only experience ive had with the above casino was my cousin joined there played for about a year he was maybe down 1k in that time and then received a bonus abuse email followed by a bonus offer email , he uninstalled in disgust but didnt close his account , and 2 years later he still gets bonus offers lol