Guilty or Not Guilty

[snoddy]

Hi Guys.
I shall describe my current predicament, you decide if I have been treated unfairly or if i have brought this on myself.
A couple of weeks ago I made a deposit at an accredited RTG Casino and I had an incredible run and made a withdrawal for 2300 dollars.
There was a lenthy delay but they finally told me they were waiting for a copy of a credit card I once used. This came from the cashiers. I did this which was accepted and verified.
I then recieved a PM from there rep telling me that the Real reason for the delay was that I had multiple accounts, free chip requests and 18 so called accounts using false info accross there group.
This all happened about two and a half years ago.
I did admit to opening two accounts but I also contacted support back then telling them i had done this. They closed one of the accounts.
I continued to make loads of deposits and earlier this year I requested a withdrawal which was accepted and paid. I thenwin a large amount of money and suddenly they find this rule breaking.
I have also opened an account with the other casinos in the group, deposited thousands of dollars and made withdrawals in all of them. Never any issues or problems, but they now say I have 18 accounts with false info at these.
They have so far refused to process my withdrawal until this is cleared up. The rep attempted to transfer funds to me today, I dont know what these funds are. I locked myself out of my web wallet account by screwing up my password.
Anyway, thats it in a nutshell.
They refuse to pay me because apparantly I,m a bonus abuser, a fraudster.
But why then have they accepted my deposits for the last 2 years and why did they accept my docs and process a withdrawal, not only in this casino but in all of there group casinos.
Its only now with a large withdrawal that this has happened.

Thankyou for your time.

[Silencio]

Hi Guys.
I then recieved a PM from there rep telling me that the Real reason for the delay was that I had multiple accounts, free chip requests and 18 so called accounts using false info accross there group.
This all happened about two and a half years ago.
I did admit to opening two accounts but I also contacted support back then telling them i had done this. They closed one of the accounts.

I think that's a very common newbie mistake.. creating multiple account to get freebies. I've made the same idiotic moves back when I started. When I started to play for real money I asked each casino if they could check if I had multiple accounts, and if so to kill them. When I became an affiliate I was a little scared maybe it would still haunt me, but luckily it didn't.
Would be really lame if they wouldn't pay you because of this. 18 accounts though? lol..

[snoddy]

I think that's a very common newbie mistake.. creating multiple account to get freebies. I've made the same idiotic moves back when I started. When I started to play for real money I asked each casino if they could check if I had multiple accounts, and if so to kill them. When I became an affiliate I was a little scared maybe it would still haunt me, but luckily it didn't.
Would be really lame if they wouldn't pay you because of this. 18 accounts though? lol..

True.
Guilty. My first forum encouraged this type of behaviour. Hell i was even depositing at Coolcat for gods sake, quite a few of the rogue casino,s.
However I joined Casinomeister and soon learned this type of behaviour is not acceptible.
Ever since I have been sqeeky clean, which is why I,m so upset about it now.
Thing is they frequently keep sending me free chip and 100 precent we have not seen you for some time emails. Why all this if I,m so bad. However the 18 accounts, that has me, just nonsense.

[KasinoKing]

Not Guilty - I think the casino should pay you.

Seems you have run into a brick wall with support, so time to do another PAB!
First please send the casino representative a Private Message about your problem.
Reps are listed here: http://www.casinomeister.com/forums/showroster.php

After giving them a reasonable amount of time, if they do not put things right to your satisfaction, you can Pitch-A-Bitch.
This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

[vinylweatherman]

True.
Guilty. My first forum encouraged this type of behaviour. Hell i was even depositing at Coolcat for gods sake, quite a few of the rogue casino,s.
However I joined Casinomeister and soon learned this type of behaviour is not acceptible.
Ever since I have been sqeeky clean, which is why I,m so upset about it now.
Thing is they frequently keep sending me free chip and 100 precent we have not seen you for some time emails. Why all this if I,m so bad. However the 18 accounts, that has me, just nonsense.

It's the false information, rather than the number of accounts, that is the problem. If you had ONE account at every casino in the group, and there is nothing to say this isn't allowed, then they should pay you and THEN ban you from further bonuses.

If you DID open accounts using false information, then you have screwed yourself. It would have been better to come clean with EVERYTHING, and then ask whether they will still allow you to play on the accounts they decide to let you keep open.

In order to get paid, you will need to show that you do NOT have 18 accounts, and the best way to do this is a PAB, although contact the rep now, and whilst you are waiting prepare your PAB. If the rep isn't forthcoming, submit the PAB. Make sure you have filled it in properly, and included ALL relevant information (in other words, come clean about EVERYTHING you did in the past when you were at this other forum).

Could you name and shame this other forum?

[Nifty29]

Guilty.

You are paying for your past behaviour. I have no sympathy for players who multi-account as it costs everyone in the long run - and now it may cost you.

It's pretty lame to lay the blame on some forum because they 'encouraged' it. Any reasonably intelligent person would know that kind of thing is fraudulent, so please don't make it sound like you didn't know what you were doing or that it was wrong.

[3mptyseat]

There is nothing intrinsically fraudulent about mulit-accounting at a place where there are no multi-player skill games when ur not taking bonuses... Obviously it may breach the terms of service contract... But thats a horse of a different colour...

I understood from the OP's explanation that he had clarified the old second account with the cs team during his verification process... If that's true, I don't think there is any grounds for a no-pay bc/of fraud ruling...

Obviously the devil is in the details here, and thats what will decide the outcome...

[fanihi]

I think that's a very common newbie mistake.. creating multiple account to get freebies. I've made the same idiotic moves back when I started. When I started to play for real money I asked each casino if they could check if I had multiple accounts, and if so to kill them. When I became an affiliate I was a little scared maybe it would still haunt me, but luckily it didn't.
Would be really lame if they wouldn't pay you because of this. 18 accounts though? lol..

I had an issue once at crazyslots...I had requested a bonus gotten from e-mail through livechat and when they were checking on my account, they said i had 8 accounts active...I said no way,I have never opened 8 accounts.
after further checking they said all was good due only one account showed any activity.....I inquired how this could have happened cause I did not open no 8 accounts.....support could'nt answer....then I mentioned I had un-installed then re-installed the casino a few times....support said that must be it...???? still puzzles me today!!

cheers all.

[Nifty29]

There is nothing intrinsically fraudulent about mulit-accounting at a place where there are no multi-player skill games when ur not taking bonuses... Obviously it may breach the terms of service contract... But thats a horse of a different colour...

I understood from the OP's explanation that he had clarified the old second account with the cs team during his verification process... If that's true, I don't think there is any grounds for a no-pay bc/of fraud ruling...

Obviously the devil is in the details here, and thats what will decide the outcome...

Complainants seldom provide all relevant information.

Let's hope he hasn't done anything else like, say, chargebacks or something.....that would be intrinsically fraudulent.

[snoddy]

Thanks for the responses.
I'm on holiday anddoing this on a phone.
However i do have all transcripts, emails, chats that i willshow anyone.
Never had any chargebacks.
My main issue is. If i have done allthese accused things, why accept loads of deposits and payout withdrawals in the last 2 years.
Thanks again