My Account at Party Casino

[maxwall]

My Experience with PartyCasino about sure and no problem .. yes and no!!

Member since November 2007 and Deposit a lot (don't know exactly) but
average every day 70euro since 2007!!

Never had any problems with withdrawals... always very fast payouts
sometimes technical problems but not worth talking about !!

so on in may 2011 i was very frustrated with party casino and asked for account closing..
ok one minute later my account was closed!
naturally asking about reopening and they told me no problem. send a email with (reopen my account)
and after that it takes 2-3 hours until it is reopened .

Wanted a timeout of party casino and break to vent off my frustration.....

now until yesterday.. go to support chat and ask about can you reopen my account please!!
they told me yes no problem blah blah send a email to(games@partypoker.com) with that request
blah and your account is reopen in 2 > 4 hours !!

I will be get an email notification when it's done! coolio i think and 3hours later login to my email account and
found the notification about reopening..
all done ( curiously i saw in my spam folder another email from [responsiblegaming@partyaccount.com] )
but gave them no attention for the moment!

well done i think and try to login at my PartyCasino account and windows pop up
with message your account is closed for ever and no chance to reopen or register a new account ..

WTF and open the email in my spam folder from [responsiblegaming@partyaccount.com] with notification :

that's finally my account cannot be opened never again because I had a gambling problem!!
neither re-opening my account or register a new account no chance for me ...
im absolutely sure never send an email to [responsiblegaming@partyaccount.com] about
gambling problems!!

absolut no idea why they do that!!!
a bunch of liars to me ....nothing more to say

[Nifty29]

It really depends on what you have told them in the past.

If you previously mentioned that you had a gambling problem or exhibited behaviour that would lead them to believe that was the case, then IMO they are acting responsibly.

Calling them "a bunch of liars" won't do your cause any good.

Just move on and play elsewhere.

[maxwall]

said liars to me!! and never said anything about gambling problems or send emails about that ! never

closed my account because very bad gambling sessions !

and was not the first time who i close my account for a short time period!!

but you're right just move on and play elsewhere. thx

[maxd]

If it's true that you didn't ask them to exclude you because of gambling problem issues then you should be able to get some assistance by contacting the Party representative here, Chris_m.

Be polite, explain your problem, ask what can be done. They're generally on-the-ball, your problem could be dealt with reasonably promptly (keep in mind it is the weekend and they might not see your PM until Monday).

Regards,
Max.

[1366613]

Hi maxwall, i close my party acc for time, and i can open it. Bue never have any problem, now is closed and i can reopen it in december,. But with OMNI casino i had a problem, i close it some time and they said that i cant reopen it again.

[rainmaker]

.

Just wanted to mention that I found it a bit difficult to focus on your post with those dogs running around

[mrjones]

.

Just wanted to mention that I found it a bit difficult to focus on your post with those dogs running around

well that would because of all that beer you won here & drank it to yourself )

[RUSTYROO]

Never had any problems with withdrawals... always very fast payouts

Is 3 business days pending period very fast these days?

I personally think not and that is why i dont play there anymore, to change from taking a few hours for a withdrawal to my Neteller account to up to 5 days if your (UN)lucky enough to win on a wednesday or thursday is BS imo.

So if you havent made a withdrawal in a long time and didnt know about the changes they made at the end of last year or early this year and they havnt reverted back to the old payment times since i last played there, then i say move on if fast payouts are what your looking for, not to mention customer service that actually helps you rather than give you the run around like you have just experienced

[PaaskeDKnowUK]

Is 3 business days pending period very fast these days?

I always get my withdrawals within max 24 hours, they get accepted proccesed straight away.
And some times I have received within 4 hours to money bookers.
Withdrawals to my bank trough visa card, always hits account on latest 4th day, normal is 3rd day.
So that is fast!

[Repro]

I always get my withdrawals within max 24 hours, they get accepted proccesed straight away.
And some times I have received within 4 hours to money bookers.
Withdrawals to my bank trough visa card, always hits account on latest 4th day, normal is 3rd day.
So that is fast!

My winnings are always approved instantly and paid in less than 2 hours to NETELLER.