Box24, Black Diamond, Spartan Slots switching to Top Game

[slotjunkie]

Can't even get in with the 4 new passwords they gave me to try to log in
So...not sure what is going on with this change. Seems it wouldn't be that difficult, but what do I know!

[ShayDrew]

I got an e-mail today from Box24 with my "new" password in it - don't like that doesn't feel very "secure" to me.....

Did anyone else get this?

[RUSTYROO]

I got an e-mail today from Box24 with my "new" password in it - don't like that doesn't feel very "secure" to me.....

Did anyone else get this?

I got my new password today too and i was also thinking just how secure it did NOT seem
I mean, to have your nickname AND your password all on the same email just seems stinky to me as it's all ready for the taking for someone to exploit.

[ShayDrew]

I got my new password today too and i was also thinking just how secure it did NOT seem
I mean, to have your nickname AND your password all on the same email just seems stinky to me as it's all ready for the taking for someone to exploit.

Exactly! Any chance they had of me giving them a crack has gone as don't trust that at all.......

[AffiliateWide]

Hi All

With regards to the email sent to our members, there is no financial information stored in our system so by sending
the Nickname and Password in the same email it does not put you at risk.

Also you can request a new password before you login to the casino which will be sent to the email address registered on file.

The security risk would be the same if 2 emails were sent to your account, once containing nickname and the other containing password
if your email account was hacked they would easily be able to locate this information.

Kind Regards

AffiliateWIDE Group of Casinos

[footdr]

Email didn't bother me because I was going to change the password after login But....... the password I was sent doesn't work.

[SCOTTY00]

I been a member of SpartanSlots for about 8 months and This change of software is not working for me. It worked on the first day but then I only get a blank screen when tring to make deposits see screen capture I have been working with bioth the spartanslots support and the Back Diamond support this is now the 5th day

I would like to report that my depsoit screen not has option to select from Thanks to SpartanSlots support

[mild2wild]

I was notified by Box 24 first and downloaded the new software and used the new pw they sent me to login, it worked for about a week and then I continually get "login failed". Spartans and Diamond have not allowed me to login at all and if I request password reset they tell me they are sending me an email with new pw but I have yet to receive any of those emails. It appears too fishy and risky at this point and the headache is not worth any more effort so I deleted all 3 casinos and sent emails to close my accounts immediately. The emails bounced back to me... Go figure...

[RUSTYROO]

I decided to give them the benefit of the doubt and download the new casinos last week and went to log in with the new password they gave me and sure enough it wouldn't work.

I triple checked the info I was putting in so now I think I just will leave it at that.

I couldn't be bothered jumping through hoops just to be able to log in and by what others are saying, it's hard to get help...so what if I had a bigger problem... No thanks, not worth the headache.

[RUSTYROO]

Okay so I was bored and decided to try again with this. I wish I hadn't. The door will be super-glued shut this time forever



A chat operator will be with you shortly.
You are now chatting with 'Andy'
Andy: Welcome to Casino Support. How may I assist you today?
you: Hi. I got the email from when you switched over to topgame and downloaded the new casino and used the new password i was sent and it didnt work. Then i clicked the forgot password link and it says could not get info. Can you help please?
you: my username is ####
you: and email is#######
Andy: May I please have your account username (login) or email address?
you: ##### ####@#####
Andy: It is the blackdiamond casino account?
you: yes
Andy: According to our records you have other nick name for blackdiamond casino.
you: i am just going by what i was sent in the email
you: Dear Laura Please find below your username and new password to access your account on our new software. Simply visit our website blackdiamondcasino to download and install our new software and enter the details below: Nickname: #####
Andy: The username ##### is from your BOX24 account.
Andy: The username ##### is from your BOX24 account.
you: okay i remember. its ##### for blackdiamond, i dont know why you sent an email saying the wrong account name though
Andy: You can try in blackdiamond with the username ##### .
you: can you tell me if am still verified for withdrawals?
Andy: Sorry for inconveniences you can try with this username it should work.
Andy: Sorry for inconveniences you can try with this username it should work.
Andy: One moment please.
Andy: According to our system you don't have any withdrawal requests at the moment.
you: lol well that would be a bit hard as i havnt even been able to log in until now.
you: i just meant, could you tell me if my account is verified from the old casino and if the time came to withdrawal, would i need to send anything in again?
Andy: Is there anything else I can help you with?
Andy: Is there anything else I can help you with?
you: could you tell me if my account is verified from the old casino and if the time came to withdrawal, would i need to send anything in again?
Andy: Yes, please send one more time your security documents.
Andy: You must send those documents; 1. Fax-back form
Andy: 2. Copy of your photo ID
Andy: 3. Copy of recent utility bill
Andy: 4. Copy of credit card(s) used, front and back (you can cover the middle 8 numbers of the credit card, we only need to see first 4 and last 4)
you: do you still flush withdrawals also?
Andy: What do you mean sir?
you: i am a lady thanks and flushing withdrawals...you have not heard of this?
Andy: Yes we do flash withdrawals.
Andy: Let me check your account. One moment please.
Andy: Sorry Laura.
you: Thats okay. And how long do withdrawals to neteller take these days? It used to be max 48 hours, has that changed?
Andy: It takes from 3 up to 5 business days.
you: if it gets flushed, does it take less time?
Andy: Yes sure it takes less time.
you: less than 3 days?
You are not currently in a chat session.
You are not currently in a chat session.
You are not currently in a chat session.

It seems in the end he had finally had enough of me. What a waste of my night!

This chat transcript should be named 'A dummies guide to losing a customer'