manhattanslots: cancelled my withdrawal again

**tonzza** · 8th July 2011, 06:13 PM

Hi. I made deposit to manhattan slots 2 days ago, i took one bonus and i won 1200$, i played only slots and when wagering was complete i made whidrawal 1200$. All documents have accepted and cashier promise my moneybookers whidrawal to day 08.07. 2011. They cancelled my whidrawal again and put it money back to my account, this is just stalling, nothing ellse!

be aware!

**mn001** · 8th July 2011, 06:42 PM

They have live support - what did they say?

**PNEFOREVER2** · 8th July 2011, 06:48 PM

Probably worth speaking to them a little more if only 2 days have passed-genuine errors do occur...

**Larsenne** · 8th July 2011, 06:53 PM

Dear Members.

As I have stated in my thread about my own history of being kicked out of Club World Group for "playing in the wrong manner" that treatment of customers at this casino group have changed for the worse.

I have read some threads about slow payment for the US players because of the problems to find processors to send money. But this is not the whole story.

Before I was locked out I aswell experienced problems cashing out. And I have the opportunity to use Neteller as I am living in Europe. And even I experienced delays in the payment processing. Especially if the withdrawal exceeded 1000 $. In stead of normally processing time for 1 day, it could take 4-5 days.

And I had to resend documents that were approved already.

When I look back now, I can see the pattern. And that is a policy change in this group. Sorry to say.

Regards

L'arsenne

**tonzza** · 8th July 2011, 07:00 PM

some one said in chat that cashier takeing lunch and other said yes they are not busy and they will process your whidrawal asap, yep i know that it has been only 2 days from my whidrawal, this is not the real reason, i just dont like if casinos stalling your whidrawals, if you have made one time revers...

**Nifty29** · 9th July 2011, 04:26 AM

Originally Posted by Larsenne

Dear Members.

As I have stated in my thread about my own history of being kicked out of Club World Group for "playing in the wrong manner" that treatment of customers at this casino group have changed for the worse.

I have read some threads about slow payment for the US players because of the problems to find processors to send money. But this is not the whole story.

Before I was locked out I aswell experienced problems cashing out. And I have the opportunity to use Neteller as I am living in Europe. And even I experienced delays in the payment processing. Especially if the withdrawal exceeded 1000 $. In stead of normally processing time for 1 day, it could take 4-5 days.

And I had to resend documents that were approved already.

When I look back now, I can see the pattern. And that is a policy change in this group. Sorry to say.

Regards

L'arsenne

Which is why I was paid in 22 hours via moneybookers yesterday......

Dear Members,

The above is one member's opinion based on being bonus-banned.

You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

It is not a policy change in this group. Sorry to say.

Regards

Nifty29

**ergopro** · 9th July 2011, 05:14 AM

Originally Posted by Nifty29

You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

And you will find many that have had issues with the group and feel that their behaviour when it comes to withdrawal processing is by no means perfect.
Stupid stalling tactics and all kinda unnecessary gimmicks. With strange excuses - and a pattern of these.

Have had that same thing happen.
Withdrawal that was supposed to be processed before weekend at latest, has been left in my account over the weekend with no reason whatsoever. I guess my history of reversals has something to do with that. But as L'Arsenne said, this has only happened with bigger withdrawals. Mine was a bit over 2k.

I'll give you an example (what happened to a friend of mine this week):

Thursday:

Support: You have not sent us your documents.
Player: Documents sent
Support: The documents were not received
Player: Documents sent
Support: The copy of a passport was too big
Player: Documents sent
Support: We did not receive the faxback form, other documents are ok
Player: Documents sent
Support: Documents approved, withdrawal will be paid today or tomorrow

Friday:

Player: No withdrawal
Support: The cashier has already processed the withdrawals that are made today
Player: You're just stalling, I won't reverse
Support: The cashier is at lunch, we'll try to process it today
Player: No withdrawal
Support: The cashier still seems to be processing
Player: Wtf, the money was put back to my account 2 minutes before the cashier closes?
Support: THE CASHIER HAS LEFT THE BUILDING
Player: WTF?

Would you see such behaviour from for example Jackpot Capital Group?
Probably not.
It would go-
Thursday:
Documents sent, approved.
Friday:
Money in Neteller with no issues.

**lettingyouknow** · 9th July 2011, 06:07 AM

Friday:

Player: No withdrawal
Support: The cashier has already processed the withdrawals that are made today
Player: You're just stalling, I won't reverse
Support: The cashier is at lunch, we'll try to process it today
Player: No withdrawal
Support: The cashier still seems to be processing
Player: Wtf, the money was put back to my account 2 minutes before the cashier closes?
Support: THE CASHIER HAS LEFT THE BUILDING
Player: WTF?

The cashier's name is Elvis - just kidding

**chuchu59** · 9th July 2011, 07:40 AM

The problem with the cwc group is that if they have problems with your cashouts they simply reverse it back to your account without informing you of the reasons for it. They should take a hint from InetBet who take the trouble to inform you via email on why your cashout cannot be processed and what steps you should take to facilitate your withdrawal. Obviously they know of this problem but they just wont alter this procedure. To me, this smacks of legitimately stalling in the hope of you losing your winnings and then saying 'hey, nobody forced you to play it back'. This is only true if they keep the withdrawal in the cashier like the JC group and not release it back to your playable balance as you would not feel tempted to play. Come on Club World, you know all this yet you still try to find a way to get players to play back their winnings. Gamblers are not a steely bunch and are easily swayed to play back whatever they have in their accounts.

**takethemoney** · 9th July 2011, 08:30 AM

Originally Posted by Nifty29

Which is why I was paid in 22 hours via moneybookers yesterday......

Dear Members,

The above is one member's opinion based on being bonus-banned.

You will find many others, including myself, who have been paid very quickly and have been treated very well, and this has never been otherwise.

It is not a policy change in this group. Sorry to say.

Regards

Nifty29

I respect your posts, but I feel American players are getting dealt an entirely different game. Prove me wrong. You seem like a nice person, but I have posted very real things that have happened and continue to happen. It's more than luck and more than proper percentages. Neither you, nor I can prove anything. What I would appreciate is that you drop your imperialist attitude. You have no concept of what the USA player goes though lately. I wish you could experience it. You'd have a different attitude if you lived in the shoes.