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MoneyBookers account hacked and emptied...

Got a very nasty surprise this-morning; a series of e-mails about withdrawals from my MB account which weren't by me! :mad:
Turns out my account was hacked.

Doubly annoying because I just withdrew €250 from a casino in the early hours which hit my account at 1:37am... and the thief started stealing all my money at 1:58am.
He/she made 14 small-ish withdrawals over the next 5 hours until my whole balance was gone :(

Hopefully MB can recover the funds - but I don't know what the chances are...?

KK
 
Ohhhhh no that sucks! I sure hope they can recover the funds, we need to have some faith that if there is something shady going on, they'll fix it and make it right! So sorry this happened, fingers crossed it works out ok for you KK!
 
Sorry this has happened to you KK. It seems that the bigger ewallets for Non US players are being targeted by fraudsters. You with Moneybookers and last month Nifty29 with Neteller. You would think there would be better "security" in place so these things can't happen.
 
Any idea how it got hacked? Did they use a password cracker? Did you use your MB account at some of the more skankier casinos? :p

Have you heard anything yet from MB?
 
14 withdrawals in 5 hours? Seems hard to believe that MB would allow such a thing.

Where was the money sent? Didn't it have to go directly to your Bank Account?
And if the thief changed bank account wouldn't MB have to verify it with you?

As a very outstanding memner of the forum here KK, I do beleive what you said, but then if those are ther facts MB really sucks I am suire it has to be an error. It can't be that easy Will wait to hear VNW's comment

Hope all turns out well KK
 
normally mb should recover the funds or if they cant pay it back to your acount as i assume its obvious these charges wasnt made by kk.

i hope it turns out good, thing the only help is mb customer support @ this moment.


cheers

coxwel
 
If this can happen to an experienced player and affiliate such as KK, it is a REAL threat to ALL of us, even those of us who think we are wise enough to prevent ourselves falling victim.

It would be VERY useful to find out how this was done, and how all of us can shut down the exploit before we also fall victim.

I have often thought MB to be less secure because it is simply an email address & password login, and the former is freely available with little effort so would be vulnerable to a password cracker.

Neteller uses an account number for login, along with a secure code and password.

It is possible to generate a deposit on a merchant site with the account number and secure code only, but all three are needed to log in to the Neteller account itself, and make P2P transfers.

I note the thief targeted the early morning hours, which would give them the best chance of not getting interrupted.

The eWallets should add some extra layers of security, maybe an additional password that is ONLY used to authorise P2P transactions, and not typed in otherwise (thus harder to get hold of with a keylogger).

The banks no longer ask for the whole password, instead you have to give 3 random characters, and entered with the mouse from a drop down list - a defence against keyloggers.

Apart from this, we are legally protected from loss through fraud from our banks and cards, but there is NO such legal protection when it comes to Neteller or Moneybookers. If the eWallet isn't able to recover the money, that's just tough on the victim.
 
Sorry to hear that KK. :( Hope the story gets a happy ending.

I hate to shut the gate after the horse has bolted so to speak, but as a tip for other moneybookers users who fear this may happen to them - they use something like cryptocard (
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) now, and for a one-off payment of €15 they send you a little key chain which generates a one off, unique password for every time you log in. The thing lasts as long as it's battery does... normally a couple of years.
 
I often use Liqpay for my payments and can login only with my cell phone.

My username is my phone number. New password is generating every time I try to login and I receive it by SMS (password is expired in few minutes). So, the only way I see someone can steal money is to steal my phone first.
 
Sorry to hear that KK. :( Hope the story gets a happy ending.

I hate to shut the gate after the horse has bolted so to speak, but as a tip for other moneybookers users who fear this may happen to them - they use something like cryptocard (
You do not have permission to view link Log in or register now.
) now, and for a one-off payment of €15 they send you a little key chain which generates a one off, unique password for every time you log in. The thing lasts as long as it's battery does... normally a couple of years.

Given how freely available "key generators" are to create software license keys, credit card numbers, etc are over the internet, the weakness is that eventually someone will work out a way to generate these "keys", and mimic the keyfob.

We have had many security solutions that we were told are "100% guaranteed", but which have quickly been compromised by the crooks. Chip & Pin is the most recent, 100% reliable said the banks - it was hacked in a matter of MONTHS:mad: Chip & Pin is STILL being compromised on a regular basis because of weaknesses in the system as a whole. The latest is substitution of a genuine card reader with a "cracked" one, often right under the noses of the shop staff.
 
Most of these ewallets have pretty solid security so it's very concerning they're able to be hacked, especially when those of us who understand Internet security are the victims.

I had my Click2Pay account hacked before, a system that requires an account number, a secure code and my highly secure password which is reserved only for financial based websites...it turned out to be an inside job, hundreds of accounts were hit and I got the money back after pulling a few strings, but you just need to be very careful who you sign up with. I've since closed all ewallets and wouldn't touch any of them again, my trust has been broken unfortunately!
 
Passwords

It might be a bit 'off topic' but I have done a lot of stuff on the Internet over the years and got fed up with writing down my passwords (as some companies don't let you choose your own one.) and then spending time to search for the right password etc... Which can be annoying in particular if you use casino's without download options!
There is a password manager called roboform.
A cool looking, sunglass wearing guy. But this little software is A.I. and generates random, distinct, and secure passwords to protect important private information to mitigate hacker attacks. Old / Expired Link


(There is even a portable version available which you can carry around with you, so that you can access your data etc without using your own computer.)

The only downside is that roboform has only one singular password which you will need to activate it. But once lost it can –NEVER- be retrieved again!!

However, I find this a small price to pay in compare with the nightmare of having a few hundred passwords or worrying about if my account is in danger of getting hacked or not.:eek:
Plus, he is very friendly to all 'hacker-and spy ware' and I never had a singular problem since I’ve been using it, which is 3 years or so…

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I think everyone who is aware of hackers (and/or has various accounts) and as far as I can remember the basic version is for free. And I used it to test how good it is (until I eneded up using too many accounts and passwords-lol) then I bought the upgrade.

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Karen


P.S. I know that every 'thing' can be hacked-but roboform is even being used by the US government and it certainly will give any hacker a hard time...And please note that this is not spam. There is no affiliate link or anything-except a great help in protecting accounts from getting hacked.

If this can happen to an experienced player and affiliate such as KK, it is a REAL threat to ALL of us, even those of us who think we are wise enough to prevent ourselves falling victim.

It would be VERY useful to find out how this was done, and how all of us can shut down the exploit before we also fall victim.

I have often thought MB to be less secure because it is simply an email address & password login, and the former is freely available with little effort so would be vulnerable to a password cracker.

Neteller uses an account number for login, along with a secure code and password.

It is possible to generate a deposit on a merchant site with the account number and secure code only, but all three are needed to log in to the Neteller account itself, and make P2P transfers.

I note the thief targeted the early morning hours, which would give them the best chance of not getting interrupted.

The eWallets should add some extra layers of security, maybe an additional password that is ONLY used to authorise P2P transactions, and not typed in otherwise (thus harder to get hold of with a keylogger).

The banks no longer ask for the whole password, instead you have to give 3 random characters, and entered with the mouse from a drop down list - a defence against keyloggers.

Apart from this, we are legally protected from loss through fraud from our banks and cards, but there is NO such legal protection when it comes to Neteller or Moneybookers. If the eWallet isn't able to recover the money, that's just tough on the victim.
 
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Most of these ewallets have pretty solid security so it's very concerning they're able to be hacked, especially when those of us who understand Internet security are the victims.

I had my Click2Pay account hacked before, a system that requires an account number, a secure code and my highly secure password which is reserved only for financial based websites...it turned out to be an inside job, hundreds of accounts were hit and I got the money back after pulling a few strings, but you just need to be very careful who you sign up with. I've since closed all ewallets and wouldn't touch any of them again, my trust has been broken unfortunately!


This shows that their security was not up to standard. Customer passwords should be stored in a non-retrievable format to prevent the "inside job" scenario where account details are stolen directly from the server, and then able to be used to log in to accounts and steal from them.
 
WOW.

This is just awful.

I'm really hoping that somebody who has been or is involved here at CM isn't doing this, as my Neteller account was hacked 4 weeks ago and my Paypal was hacked late last year.

On the subject of Neteller - they are a disgrace and I will never use them again.

I have sent no less than 10 emails in 4 weeks to their investigations department and the ONLY answer I received was "We are looking into the matter and will contact you soon" which was 2 weeks after the fact.

Worse than that, when I call I am unable to speak with investigations as "they have to initiate the call" but nobody ever calls.

Some guy called me 3 days ago from neteller and was going to help me setup a new security code via the website etc, but he couldn't go ahead because the investigation rep changed the account email back to my OLD one that I used when it was hacked (which I closed down) and he couldn't verify if it was me or the hacker that did it!! Talk about inept.

I asked the guy who called about what happened and how they got my info etc etc, and he couldn't tell me anything as he was from a different department.

So here I am a month later not knowing a single thing about how $6k turned up in my account. In fact, it was ME who contacted Bwin.com about the fraud and they subsequently located the transaction and reversed it....they hadn't even heard from Neteller at all!!

I'm really pissed about the whole situation because Neteller don't seem to give a gnat's chuff about how someone hacked one of their 'secure' accounts and certainly don't care about their VIPs.

Now I'm back to credit cards and MB (although I'm worried about that now as well :eek: )

Anyway, didn't mean to derail but thought I would share my experience as it is kinda relevant and wanted to show how badly I've been treated.

Hope they get your money back KK!!

P.S. Has anyone else tried this RoboForm thing? They have a special on for $9.99 for the first year at the moment which seems well worth it IMO.
 
Any idea how it got hacked? Did they use a password cracker? Did you use your MB account at some of the more skankier casinos? :p

Have you heard anything yet from MB?
I've no idea how it happened.
I don't know anything about "password crackers" - how do they work? :confused:
My password was definitely not obvious - no-one could ever guess it.
And no, definitely no dodgy casinos for me! ;)

I spoke to them on the phone straight away and I had to change my password & e-mails on the account - closing the door after the horse has bolted... :(
I guess it might be a day or two before I hear the final outcome. I don't know - this hasn't happened to me before.


14 withdrawals in 5 hours? Seems hard to believe that MB would allow such a thing.

Where was the money sent? Didn't it have to go directly to your Bank Account?
And if the thief changed bank account wouldn't MB have to verify it with you?
It didn't go to a bank account - it's either gone direct to another MB member, or to a dodgy looking Russian casino; the e-mail it went to was rushplaynv @ googlemail.com.
There is a casino at rushplay.com - but because it's a Google e-mail it might not be anything to do with them. Who knows?

KK
 
I've no idea how it happened.
I don't know anything about "password crackers" - how do they work? :confused:
My password was definitely not obvious - no-one could ever guess it.
And no, definitely no dodgy casinos for me!

This might be worth your time to read.
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They even have a top ten list of the 'best' password crackers, some are even freeware... :(

The most secure passwords are long and use numbers, upper and lower case letters... You know the ones that are impossible to remember...

Those password remembering programs are great... till a file gets corrupted and your password program is useless and you don't know any of your passwords... Been there, done that.... and it is no frickin fun trying to reopen all your accounts without your passwords...
 
I would also strongly suggest you to check your PC for possible trojans and other spyware. Seems like your password was sniffed with some virus/spyware and sent to hacker.
 
I agree with slotmonster.
The most likely way they got your mb password is by having a spy program in your computer.

Password crackers don't work well on sites that have any kind of security.

I just went thru hell, with my pc after that virus that was on the ppa website got into my machine, still not 100% sure it's gone.
 
Hope you get this sorted KK :(

On the subject -
I have both MB and NT accounts. Can someone use them to fund money from my actual bank account (as I can), and then steal the cash? Or would they also need to somehow (highly unlikely) hack my "Verified by Visa" security as well?
 
I am so sorry to hear this KK! And frightening! :eek:

What bothers me about these hacks, is so many times the ewallet/bank, etc. won't tell you HOW it happened. But users need to know the 'how' to prevent it happening again. If it's an inside job, you may never know what happened.

Use several different malware scanners to see if you've picked up malware somewhere. One or two different ones is not enough. Spybot S&D is one good one I always keep on hand. Download them to a little flash drive and run from there in safe mode. Also change passwords on ALL your email accounts, as there may be a chance one was hacked and account info gleaned from email(s).

If you've allowed others to use your computer, there's no telling what they might have clicked on or picked up in a drive-by install and you never know it.

Good luck and please let us know what you find out.
 
That's sucks KK :rolleyes:

Sounds to me like you have a trojan horse on your computer or something and the crooks have logged your typing or something like that. I would guess it would be highly unlikely or even impossible to bruteforce\crack a password on the Moneybookers server as your account gets closed after a few tries.

Run a antivirus check and a spyware check asap!
 
Sorry to hear about that kk,been the victim myself and am sure it was a someone working at a bookmakers site as happened a few hours after i deposited there. They had somehow managed to see or guess my verified by visa password as well as take my debit card details and cleaned me out. They bought a plasma tv, paid bills and even gave a £20 donation to CHARITY,the irony of it!

But they werent very bright left a trail and got caught,I did get my money back eventually. I tend to now use paypal to transfer money and its well protected as it basically run by ebay!,but not a lot of casinos use this method unfortunately. Tends to be more the U.K ones.
 
Could have been a phishing

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It's awful when it's happen, but these guys are all over the Internet. Some sites offer you the opportunity to install a recognizable picture which will show up before you log into the site (the downside is that this picture can only be stored on your PC.
Get Adware as an extra protection
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Lava soft is the world-market leader in anti-hacker software and it is certainly worth having it as an addition to Norton or any other top anti-virus program.

But keep on trying to get it sorted and your money back.
Good luck.



Got a very nasty surprise this-morning; a series of e-mails about withdrawals from my MB account which weren't by me! :mad:
Turns out my account was hacked.

Doubly annoying because I just withdrew €250 from a casino in the early hours which hit my account at 1:37am... and the thief started stealing all my money at 1:58am.
He/she made 14 small-ish withdrawals over the next 5 hours until my whole balance was gone :(

Hopefully MB can recover the funds - but I don't know what the chances are...?

KK
 
KK I'm sorry!

Apart from this, we are legally protected from loss through fraud from our banks and cards, but there is NO such legal protection when it comes to Neteller or Moneybookers. If the eWallet isn't able to recover the money, that's just tough on the victim.
Neteller VIP (only) customers are protected from fraud 100%!
xxhttp://public.neteller.com/content/en/rewards_vip_fraud_guarantee
 
KK I'm sorry!


Neteller VIP (only) customers are protected from fraud 100%!
xxhttp://public.neteller.com/content/en/rewards_vip_fraud_guarantee

Seen that, but not LEGALLY protected. It is still down to the goodwill of the company, and another poster said "VIP is useless" when they are called upon to deliver a VIP perk.

Neteller can wriggle out of the obligation by saying the customer did not take enough care, and was defrauded because of this. Banks and card companies also try this one, but at least the law is there to slap them down and make them pay up.
 
Neteller can wriggle out of the obligation by saying the customer did not take enough care, and was defrauded because of this.
If one respects the rules:
1) change of password every week or two with Roboform
2) use a good antivirus and firewall (I use Nod 32 version 4 and ZoneAlarm Pro)
3) If you only play from your PC
etc.etc.
I believe that Neteller has no problem to repay the balance (in theory)

Then in practice are not 100% sure, I never happened by chance.
While Moneybookers not just in theory this certainty.

If I remember correctly a player of Eastern Europe were collected funds from your Moneybookers account for $6K, the repayment has been (can not remember exactly) by 30/40%
 
What an unpleasant event. And why it's worse is that you didn't even keep that money for a long time on your account. However I am sure you will get that money back, because your money can only be withdrawn to a bank account, credit card or cheque dedicated to your name. If those target methods are not under your name and details, moneybookers won't send them there, as far as I know. I don't even understand how that guy could make a withdrawal? Maybe registered a new credit card? Or by requesting cheque? Even if he requested a cheque, that was sent you you in your name I guess, because the system sends it to your registered address, doesn't it?
 
Hope you get this sorted KK :(

On the subject -
I have both MB and NT accounts. Can someone use them to fund money from my actual bank account (as I can), and then steal the cash? Or would they also need to somehow (highly unlikely) hack my "Verified by Visa" security as well?

If you're enrolled to Verified by Visa then you have to enter your password every time you use the card online, so the answer is yes, they would need to use this password too.

Out of interest, why do people use ewallets when you have cards? Never understood it personally, it's not like you pay tax on winnings and you need to hide it...
 
If you're enrolled to Verified by Visa then you have to enter your password every time you use the card online, so the answer is yes, they would need to use this password too.

Out of interest, why do people use ewallets when you have cards? Never understood it personally, it's not like you pay tax on winnings and you need to hide it...

actully here you have to :) if its bigger then 5 grand i think, its somewere around 20% so i rather keep my winnings at Neteller and use there master card to spend my winnings instead of wire the money back to my account and have the tax man around :)
 
If you're enrolled to Verified by Visa then you have to enter your password every time you use the card online, so the answer is yes, they would need to use this password too.

Out of interest, why do people use ewallets when you have cards? Never understood it personally, it's not like you pay tax on winnings and you need to hide it...

1) eWallets ringfence your gambling money.
2) Credit cards now charge fees and interest on gambling deposits, and unlike purchases, interest is still charged even if paid off in full when the statement arrives.

3) Credit card companies are blocking more and more gambling transactions because they trigger their automated fraud flags. Most casinos do NOT support "verified by VISA", and this is another reason such transactions get blocked.

4) Debit cards work better, but if compromised, can end up with your bank account getting emptied, which can have a severe knock-on effect on your day to day life, and can lead to bills not being paid and charges mounting up. If your eWallet is hacked and emptied, only your gambling is put on hold, not the rest of your life.

5) eWallet transactions are much faster, especially withdrawals. Cards hold your money up for a couple of days, and where casinos can't refund to your card, they insist on sending a cheque, which means even more delay before you can use your winnings.

6) If your eWallet doesn't have the money, your deposit gets rejected. If you use a card, your deposit may still work, but you will find yourself overdrawn, possibly an unauthorised one, and will be hit by massive charges.

One feature offered by eWallets is actually a security weakness. You can connect a bank acccount to it, and where there is not enough money to cover a transaction, your bank will be charged via a prearranged variable direct debit, rather than your deposit getting rejected. The weakness here is that if your eWallet is hacked, your bank can be emptied too.

Another aspect is privacy. If you use your bank debit card, your bank will know that you gamble, when, and how much. They may also make assumptions using an incomplete model, for example, they will see the debits, but may not be where you receive your withdrawals, so the bank will think you are losing far more than you are.
This data will then count against you if you apply to your bank for a loan or mortgage, even just an overdraft.
In the UK, the taxman doesn't care about gambling winnings, but WOULD care about any AFFILIATE derived earnings, which are usually "laundered" by the affiliate system and can not be differentiated from gambling wins/withdrawals once remitted to the UK.

I am sure that the tax office will eventually figure out what is going on, but at present they are just not geared up to fit this kind of income into the tax regime, hence it is down to the honesty of individual taxpayers to self declare affiliate earnings.
 
Fair points VWM but I'd say when push comes to shove, it's personal preference.

Affiliate earnings - it's a dangerous game. You have to consider the tax return beind filed at the other side and why the operator isn't paying tax on X% of said income - it's because they wrote it off as a cost to your 'company', so it will catch up with them and bite them in the ass. Unless of course they have the company registered overseas.... :D
 
I would try also, immeadly after i had notice my MB was hacked try to cancel those transactions by my self.

It is available in here:
Log in -
Email support -
send money -
I wish to cancel a send money transaction -
The transaction is a normal send money transaction -
Choose ID number

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Uploaded with
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Those accounts(emails) where money have been removed they are not maybe even created yet and there is a change to cancel those.
 
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Good luck getting to the bottom of this- a few years ago one of my casino accts was hacked into and the money withdrawn to moneybookers. A few months later my moneybookers acct had withdrawals showing which werent mine (I stopped using them after the first incident) While the casino recredited the funds to my casino acct MB never replied responded or gave any explanation for the security lapses despite requests for info from me and the casino.

I hope you can get your funds but I suspect you will not get a satisfactory explanation
 
Out of interest, why do people use ewallets when you have cards? Never understood it personally, it's not like you pay tax on winnings and you need to hide it...
Basically - what Vinylweatherman said! :thumbsup:
I play casinos and receive affiliate income in 3 different currencies: For $US I use Neteller, for € Euro I use MoneyBookers, and for £UK I use my Debit Card or Direct wire transfer.
It's just more convenient that way for me.

Sorry for your problems KasinoKing, I'm a little scared now, because I use only MB...
Any news from Moneybookers support?
No - not a peep from them at all. I may have to phone them again tomorrow to find out what's going on...

Thanks to everyone for your kind comments & wishes - that's what makes this forum so great! ;)

KK
 
Basically - what Vinylweatherman said! :thumbsup:
I play casinos and receive affiliate income in 3 different currencies: For $US I use Neteller, for € Euro I use MoneyBookers, and for £UK I use my Debit Card or Direct wire transfer.
It's just more convenient that way for me.


No - not a peep from them at all. I may have to phone them again tomorrow to find out what's going on...

Thanks to everyone for your kind comments & wishes - that's what makes this forum so great! ;)

KK

Don't know if you are a VIP or not, but I found at that calling them\asking for my VIP contact was MUCH swifter that going through the email loop (takes them ages to reply to an email).

Anyways, hope you get this sorted KK..Btw. have you done a virus scan and a spyware scan on your computer? If they got hold on your Moneybookers login details, they might have gotten access to other casino accounts etc. I would do several virus\spyware scans if i where you...

Good luck!
 
Well that sucks. I agree with the other posters, more than likely it was a keylogger on your computer - I actually just found one on my computer but luckily my firewall asked me when it tried to phone home. If you're only using Windows Firewall, it will only stop programs coming TO your computer, so you need a firewall like ZoneAlarm that also stops things from calling out.

The one thing that seems odd in your situation is that they made a bunch of smallish withdrawals instead of one big one. And also if they're using your account to play at a casino and then cash out, wouldn't it go back into your account?
 
sorrie to hear that happened to you kk. i do hope you get your money back.

awhile back the samething happened to me with netteller.

someone hacked into my account put somebodys eles c-card on it and started makeing withdrawls.

they also tryed to get money from my bank but i found out before any of the charges went thought and told my bank to shut my account down.

netteller said they would look into it and they came back a week later and told me i was

responsable for everything and said i owed them over 800$.

i asked them how the hell could i be when it was not even my c-card that they used.

i felt so sorrie for the people that that card belonged to they did over 5000 on it.

and in the end i told them to go to hell and close my account.

and i still have all their e-mails and everything eles in case they ever try to come after me.

i so hope that they get to the bottom of it for you kk.

i,ll be keeping my fingers crossed for you.
 
This really sucks KK. I hope you get it sorted and get your money back.

Several years ago, someone attempted to hack my neteller account, and neteller locked my account down. Thankfully their security stopped the breach - The person was based in the US and neteller only allowed access to my account from a Gibraltar IP as that was where I was living at the time.

I've never used moneybookers and after reading your plight, I won't be ever tempted to. Stick with bank cards, neteller and paypal where accepted. As from what I know, you have far more protection and recourse from this kind of thing.
 
First off sorry your account was hacked KK.

Hope everything gets worked out.

My question is where did the money go when your account was hacked? It has to wind up in another MB account and moved from there. If MB has been doing their due diligence during registration then they have confirmed the recipient of your money.

In short MB knows where your money went.

MB, Neteller and all the ewallets are nothing more than a gateway for the transactions, they don't actually approve or deny any card transaction.

MB should be able to tell you where your money went, easily. Maybe they should take the leap from 128 bit encryption to 256.

Player's need to be aware of the security risks facing this industry and unsecure requests being made.

IF MB is a stand up company KK your funds should be returned if fruad has occured. :thumbsup:
 
FSA

Well this can't be good for the security of funds they control not just with regard to hackers but as of 03/05/2011 Moneybookers are no longer authorised by the FSA in the UK yet the webste still claims they are.

Basic details for: 214225 -

Moneybookers Ltd
Current status: No longer Authorised
Effective Date: 03/05/2011

How they could potentially help in this situation i'm unsure but the FSA would certainly be a good body to complain to if the firm was not doing what it should to prevent this type of thing.

Neteller on the other hand are still regulated

Basic details for:229737 -

Neteller (UK) Ltd
Current status: Authorised
Effective Date: 20/10/2004
 
I will of course keep the thread updated - if I ever have anything to report.
As of right now I have e-mailed MB twice to ask what's going on but got no replies in any form.
I am assuming (and hoping) that this is only because the security team don't work weekends... ?

In the meantime, thanks once again for all the support & suggestions from everyone! :thumbsup:

KK
 
I will of course keep the thread updated - if I ever have anything to report.
As of right now I have e-mailed MB twice to ask what's going on but got no replies in any form.
I am assuming (and hoping) that this is only because the security team don't work weekends... ?

In the meantime, thanks once again for all the support & suggestions from everyone! :thumbsup:

KK

I wouldn't put money on a fast reply.

Neteller still haven't replied to my emails and its been 4 weeks.

The policy seems to be not to tell the victim anything, so that they can't protect themselves better. :rolleyes:
 

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