MoneyBookers account hacked and emptied...

[chuchu59]

so what is mb doing right now? the least they could do, in the light of kk's incident, is to warn users to be careful with their login info and provide more security. it seems they are simply shrugging it off as a one-off incident and that is irresponsible

[kauphy]

sorrie to hear that happened to you kk. i do hope you get your money back.

awhile back the samething happened to me with netteller.

someone hacked into my account put somebodys eles c-card on it and started makeing withdrawls.

they also tryed to get money from my bank but i found out before any of the charges went thought and told my bank to shut my account down.

netteller said they would look into it and they came back a week later and told me i was

responsable for everything and said i owed them over 800$.

i asked them how the hell could i be when it was not even my c-card that they used.

i felt so sorrie for the people that that card belonged to they did over 5000 on it.

and in the end i told them to go to hell and close my account.

and i still have all their e-mails and everything eles in case they ever try to come after me.

i so hope that they get to the bottom of it for you kk.

i,ll be keeping my fingers crossed for you.

[Webzcas]

This really sucks KK. I hope you get it sorted and get your money back.

Several years ago, someone attempted to hack my neteller account, and neteller locked my account down. Thankfully their security stopped the breach - The person was based in the US and neteller only allowed access to my account from a Gibraltar IP as that was where I was living at the time.

I've never used moneybookers and after reading your plight, I won't be ever tempted to. Stick with bank cards, neteller and paypal where accepted. As from what I know, you have far more protection and recourse from this kind of thing.

[P.V.]

First off sorry your account was hacked KK.

Hope everything gets worked out.

My question is where did the money go when your account was hacked? It has to wind up in another MB account and moved from there. If MB has been doing their due diligence during registration then they have confirmed the recipient of your money.

In short MB knows where your money went.

MB, Neteller and all the ewallets are nothing more than a gateway for the transactions, they don't actually approve or deny any card transaction.

MB should be able to tell you where your money went, easily. Maybe they should take the leap from 128 bit encryption to 256.

Player's need to be aware of the security risks facing this industry and unsecure requests being made.

IF MB is a stand up company KK your funds should be returned if fruad has occured.

[BubbleG]

Well this can't be good for the security of funds they control not just with regard to hackers but as of 03/05/2011 Moneybookers are no longer authorised by the FSA in the UK yet the webste still claims they are.

Basic details for: 214225 -

Moneybookers Ltd
Current status: No longer Authorised
Effective Date: 03/05/2011

How they could potentially help in this situation i'm unsure but the FSA would certainly be a good body to complain to if the firm was not doing what it should to prevent this type of thing.

Neteller on the other hand are still regulated

Basic details for:229737 -

Neteller (UK) Ltd
Current status: Authorised
Effective Date: 20/10/2004

[spiderman]

Hi KasinoKing,

I would never imagine a major processor like Moneybooker could be vulnerable. I hope that it's not the norm. If Moneybooker is not completely infallible then we should be wary of UseMyWallet as well.

[KasinoKing]

I will of course keep the thread updated - if I ever have anything to report.
As of right now I have e-mailed MB twice to ask what's going on but got no replies in any form.
I am assuming (and hoping) that this is only because the security team don't work weekends... ?

In the meantime, thanks once again for all the support & suggestions from everyone!

KK

[Nifty29]

I will of course keep the thread updated - if I ever have anything to report.
As of right now I have e-mailed MB twice to ask what's going on but got no replies in any form.
I am assuming (and hoping) that this is only because the security team don't work weekends... ?

In the meantime, thanks once again for all the support & suggestions from everyone!

KK

I wouldn't put money on a fast reply.

Neteller still haven't replied to my emails and its been 4 weeks.

The policy seems to be not to tell the victim anything, so that they can't protect themselves better.

[Rhyzz]

No longer registered with the FSA? Is that because they rebranded as Skrill or because they're now specifically targeting gaming, thus don't feel the need to be registered as a strict 'financial institution'...

[mellakka]

they are really slow answering what comes for normal email, and now if your account is closed u can't send messages from support inside of moneybookers witch is much more faster, that sucks.