MoneyBookers account hacked and emptied...

[H1_Roller]

Hope you get this sorted KK

On the subject -
I have both MB and NT accounts. Can someone use them to fund money from my actual bank account (as I can), and then steal the cash? Or would they also need to somehow (highly unlikely) hack my "Verified by Visa" security as well?

[Mousey]

I am so sorry to hear this KK! And frightening!

What bothers me about these hacks, is so many times the ewallet/bank, etc. won't tell you HOW it happened. But users need to know the 'how' to prevent it happening again. If it's an inside job, you may never know what happened.

Use several different malware scanners to see if you've picked up malware somewhere. One or two different ones is not enough. Spybot S&D is one good one I always keep on hand. Download them to a little flash drive and run from there in safe mode. Also change passwords on ALL your email accounts, as there may be a chance one was hacked and account info gleaned from email(s).

If you've allowed others to use your computer, there's no telling what they might have clicked on or picked up in a drive-by install and you never know it.

Good luck and please let us know what you find out.

[BingoT]

That really sucks KK.
Hope MoneyBookers sorts all this out for you.
& I hope you find out who did this to you.
And nail them good.
~T~

[Pulver]

That's sucks KK

Sounds to me like you have a trojan horse on your computer or something and the crooks have logged your typing or something like that. I would guess it would be highly unlikely or even impossible to bruteforce\crack a password on the Moneybookers server as your account gets closed after a few tries.

Run a antivirus check and a spyware check asap!

[Greigssy]

Sorry to hear about that kk,been the victim myself and am sure it was a someone working at a bookmakers site as happened a few hours after i deposited there. They had somehow managed to see or guess my verified by visa password as well as take my debit card details and cleaned me out. They bought a plasma tv, paid bills and even gave a £20 donation to CHARITY,the irony of it!

But they werent very bright left a trail and got caught,I did get my money back eventually. I tend to now use paypal to transfer money and its well protected as it basically run by ebay!,but not a lot of casinos use this method unfortunately. Tends to be more the U.K ones.

[Chron]

http://en.wikipedia.org/wiki/Phishing


It's awful when it's happen, but these guys are all over the Internet. Some sites offer you the opportunity to install a recognizable picture which will show up before you log into the site (the downside is that this picture can only be stored on your PC.
Get Adware as an extra protection
http://www.lavasoft.com/
Lava soft is the world-market leader in anti-hacker software and it is certainly worth having it as an addition to Norton or any other top anti-virus program.

But keep on trying to get it sorted and your money back.
Good luck.

Got a very nasty surprise this-morning; a series of e-mails about withdrawals from my MB account which weren't by me!
Turns out my account was hacked.

Doubly annoying because I just withdrew €250 from a casino in the early hours which hit my account at 1:37am... and the thief started stealing all my money at 1:58am.
He/she made 14 small-ish withdrawals over the next 5 hours until my whole balance was gone

Hopefully MB can recover the funds - but I don't know what the chances are...?

KK

[parpol]

KK I'm sorry!

Apart from this, we are legally protected from loss through fraud from our banks and cards, but there is NO such legal protection when it comes to Neteller or Moneybookers. If the eWallet isn't able to recover the money, that's just tough on the victim.

Neteller VIP (only) customers are protected from fraud 100%!
xxhttp://public.neteller.com/content/en/rewards_vip_fraud_guarantee

[vinylweatherman]

KK I'm sorry!


Neteller VIP (only) customers are protected from fraud 100%!
xxhttp://public.neteller.com/content/en/rewards_vip_fraud_guarantee

Seen that, but not LEGALLY protected. It is still down to the goodwill of the company, and another poster said "VIP is useless" when they are called upon to deliver a VIP perk.

Neteller can wriggle out of the obligation by saying the customer did not take enough care, and was defrauded because of this. Banks and card companies also try this one, but at least the law is there to slap them down and make them pay up.

[parpol]

Neteller can wriggle out of the obligation by saying the customer did not take enough care, and was defrauded because of this.

If one respects the rules:
1) change of password every week or two with Roboform
2) use a good antivirus and firewall (I use Nod 32 version 4 and ZoneAlarm Pro)
3) If you only play from your PC
etc.etc.
I believe that Neteller has no problem to repay the balance (in theory)

Then in practice are not 100% sure, I never happened by chance.
While Moneybookers not just in theory this certainty.

If I remember correctly a player of Eastern Europe were collected funds from your Moneybookers account for $6K, the repayment has been (can not remember exactly) by 30/40%

[Bencuri]

What an unpleasant event. And why it's worse is that you didn't even keep that money for a long time on your account. However I am sure you will get that money back, because your money can only be withdrawn to a bank account, credit card or cheque dedicated to your name. If those target methods are not under your name and details, moneybookers won't send them there, as far as I know. I don't even understand how that guy could make a withdrawal? Maybe registered a new credit card? Or by requesting cheque? Even if he requested a cheque, that was sent you you in your name I guess, because the system sends it to your registered address, doesn't it?