How the heck is mainstreet accredited??

[nothappy]

Let me preface this by saying that I had a large complaint in against mainstreet. I for the most part kept my mouth shut on these boards as I had a PAB filed. This was my only post about it really:

I have a large cashout pending at one of these casinos and have been locked out. I have just found out an hour ago.
I am still in process of finding out the reasons and it is getting late here. I am in hope that this may be just a glitch of some sort. I have been going round with this casino. First they told my the wagers were not 40 but that they were 100x. Then they said that since I was from Australia it was to be 200x.
No matter, I still completed the wagering of 200x and now wish to withdraw. I hope this is all just a simple mistake.

Well the cashout amount was for over $6000. They subsequently locked up my account and support would not/could not give me a reason. All emails were ignored totally. I was never given an explanation. This all took place near the same time that a fraud group from the states was caught out at this same group.
So I filed a PAB. The first response that I received was just Max being courteous and apologizing for the lack of response on the casinos part. Another few months later I got a reply that it was a stalemate. The casinos says that I am fraudulent, Max says it is some circumstantial evidence. So he suggests that I write an email explaining that I would be willing to prove beyond any doubt that I am not fraudulent and that he will forward it for me. Above and beyond what he needed to do and I appreciated it so much. I wrote an email for max to fwd and he did. My email was begging and pleading for them to ask me for anything, no matter how difficult and I would produce it to show that I am not a fraudulent player. They TOTALLY and utterly ignored these requests once again and never responded to me. They don't even want to have proof that I am not a fraud. They are just interested in not paying. That is obvious.
So here are just some of the standards that this group does not meet:

Must have a clean history of fairness towards their customers.

They surely are not fair to me. I wonder how many innocent players had their winnings stolen?

Must be able to take care of any player issue swiftly and professionally.

As shown in this post they were not swift at all. Not even remotely close to swift. They certainly were not professional either. They just totally ignored me and stole from me.
NO response from email, from PM's here, from Max forwarding my messages. NOTHING. ZERO. No response and it is unfathomable.

Must display information about responsible gambling, with links to relevant organizations.

I have just scoured http://www.sunpalacecasino.com/index.php and cannot find any of this. If it is there it is hidden and not on any of the pages that you click on from the headers.

Must not use false, misleading or deceptive advertising

Go to any of their sites and look at the signup bonus. For example it says $777 free at slots plus or $500 welcome bonus at sunpalace. That isn't correct and it is deceptive. The truth is that you can deposit up to $100 and get $125 bonus OR you can deposit more than that and get 25% on anything over $100... but it doesnt add up. The max deposit states $100,000. 25% of that is 25,000. Plus the sites all list the same terms but different amounts for the welcome bonus offer. When I asked support on live chat to explain this they could not.

Must pay winnings in a timely manner.

They have made a joke of this as has been touched on numerous times on this forum. It is a complete mockery of the accredited terms. They take weeks to pay at best. And often they just don't pay. They don't seem to be any better than virtual casino from my experience. Actually quite worse.

Must not implement terms that can be construed as "unfair" towards the player.

read my above post about them continually changing my wagering from the stated requirement all the way up to 2oox. That and the fact that they are stealing all of my deposits and all of my winnings with absolutely no legitimate reason. It is unbelievable. It is criminal. It is shameful. It is thievery. They should be arrested.

Most certainly they break most terms of being accredited. What do they have that gives them a pass to act so rogue yet stay accredited? There are constant bad posts about these bandits.

[Nifty29]

I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.

[jod5413]

I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.

Me too. This sounds so very wrong, I can't believe it. I do hope Max will post and fill us in on this issue.

[silcnlayc]

I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

I agree that their cashout times are far too long for an accredited casino. As for the facts in this case, we only have your version and I would like to hear from max or bryan about the casinos' version.

Does the x on the PAB mean it failed? I always thought it meant completed....

.

[Nifty29]

Does the x on the PAB mean it failed? I always thought it meant completed....

.

My understanding is that the "X" means "failed".

I don't think PABs in progress i.e. not completed are listed anywhere so there would be no need to show them as 'completed'.

Maybe Max could clear this one up?

[rainmaker]

My understanding is that the "X" means "failed".

I don't think PABs in progress i.e. not completed are listed anywhere so there would be no need to show them as 'completed'.

Maybe Max could clear this one up?

Yeah, I would also like to know that. And why are some PAB`s in green and others in red?

[Nifty29]

Yeah, I would also like to know that. And why are some PAB`s in green and others in red?

I do know that the different colors refer to accredited (green) and non-accredited (red) casinos. The colors might be wrong but that's what it's all about.

[funeral979]

My understanding is that the "X" means "failed".

I don't think PABs in progress i.e. not completed are listed anywhere so there would be no need to show them as 'completed'.

Maybe Max could clear this one up?

Yes, PAB's in progress do not show until they are complete (I asked Max when mine was in progress about it). After they are done they show up, and if there is an X thru it, it means it was not successful.

[maxd]

Yeah, I would also like to know that. And why are some PAB`s in green and others in red?

Ok, sorry for prolonging the derail here but it looks like there are some questions regarding the PAB markers that need addressing.

First of all your primary reference for this stuff is here: PAB listings in user profiles.

There you'll see that green if for Accred, blue is non-Accred, red is Rogue listed.

Does the x on the PAB mean it failed? I always thought it meant completed....

The easiest way to define when the "X" used is to say when it isn't used: if the PAB is resolved in the complainant's favour -- whatever that may mean -- then no "X".

So the "X" basically means it wasn't resolved in the complainant's favour. That may mean it was tossed out because the complainant had too many PABs against non-Accred casinos (see the "One Free Shot" rule), or the OP was found to be a fraud, or they didn't get everything they were asking for, or the case was moth-balled because the OP was AWOL or the casino didn't cooperate and got Rogued or .... You get the idea, the "X" can mean a lot of things.

I don't think PABs in progress i.e. not completed are listed anywhere ....

Generally speaking this is true, the PAB markers aren't assigned until the case is closed. I usually do a sweep through the PAB section once every couple of weeks to move the "done" cases off to the inactive section and that's the (typical) point at which the PAB markers are assigned and/or updated.

I say "generally" here because in the occasional circumstance where a case is closed, and marked, then later re-opened the marker will be there while the case is still in progress but that's specifically due to it being re-opened. It seems inappropriate to simply remove the marker when the issue is re-opened because then we have markers appearing, then disappearing, then (probably) re-appearing again: too much room for confusion so in the "re-opened" case the marker will be there.

I see you have 2 failed PABs in a very short time here. Out of interest, was the other pab also related to identity?

To make a long story short, no, the first PAB (never resolved, OP AWOL) concerned a different sort of issue.

[Casinomeister]

To be fair, this PAB was a very long and drawn out one. The player was connected to the Philadelphia group of fraudsters (gablock, hurdle, etc). The damning piece of evidence is that he signed up under the same affiliate - an affiliate who has only sent fraudsters to the casino (this aff account has been closed btw). He had the same deposit and gameplay history, and his profile matched the other players as well. The only thing that separated his account is that he's in the land "down under" - not in PA.

The casino also claimed that his ID had been photoshopped. I couldn't see exactly where - and we used graphic software to break it down. The casino is 220% sure nothappy is a fraudster; Max and I are on the fence with this one. This is why we told him what we did.

As for the Accred standards, I'm looking into this. I was sure they had links to responsible gaming and such. The rest I am taking into consideration.