- Joined
- Oct 20, 2010
- Location
- Wollongong
Let me preface this by saying that I had a large complaint in against mainstreet. I for the most part kept my mouth shut on these boards as I had a PAB filed. This was my only post about it really:
Well the cashout amount was for over $6000. They subsequently locked up my account and support would not/could not give me a reason. All emails were ignored totally. I was never given an explanation. This all took place near the same time that a fraud group from the states was caught out at this same group.
So I filed a PAB. The first response that I received was just Max being courteous and apologizing for the lack of response on the casinos part. Another few months later I got a reply that it was a stalemate. The casinos says that I am fraudulent, Max says it is some circumstantial evidence. So he suggests that I write an email explaining that I would be willing to prove beyond any doubt that I am not fraudulent and that he will forward it for me. Above and beyond what he needed to do and I appreciated it so much. I wrote an email for max to fwd and he did. My email was begging and pleading for them to ask me for anything, no matter how difficult and I would produce it to show that I am not a fraudulent player. They TOTALLY and utterly ignored these requests once again and never responded to me. They don't even want to have proof that I am not a fraud. They are just interested in not paying. That is obvious.
So here are just some of the standards that this group does not meet:
NO response from email, from PM's here, from Max forwarding my messages. NOTHING. ZERO. No response and it is unfathomable.
read my above post about them continually changing my wagering from the stated requirement all the way up to 2oox. That and the fact that they are stealing all of my deposits and all of my winnings with absolutely no legitimate reason. It is unbelievable. It is criminal. It is shameful. It is thievery. They should be arrested.
Most certainly they break most terms of being accredited. What do they have that gives them a pass to act so rogue yet stay accredited? There are constant bad posts about these bandits.
I have a large cashout pending at one of these casinos and have been locked out. I have just found out an hour ago.
I am still in process of finding out the reasons and it is getting late here. I am in hope that this may be just a glitch of some sort. I have been going round with this casino. First they told my the wagers were not 40 but that they were 100x. Then they said that since I was from Australia it was to be 200x.
No matter, I still completed the wagering of 200x and now wish to withdraw. I hope this is all just a simple mistake.
Well the cashout amount was for over $6000. They subsequently locked up my account and support would not/could not give me a reason. All emails were ignored totally. I was never given an explanation. This all took place near the same time that a fraud group from the states was caught out at this same group.
So I filed a PAB. The first response that I received was just Max being courteous and apologizing for the lack of response on the casinos part. Another few months later I got a reply that it was a stalemate. The casinos says that I am fraudulent, Max says it is some circumstantial evidence. So he suggests that I write an email explaining that I would be willing to prove beyond any doubt that I am not fraudulent and that he will forward it for me. Above and beyond what he needed to do and I appreciated it so much. I wrote an email for max to fwd and he did. My email was begging and pleading for them to ask me for anything, no matter how difficult and I would produce it to show that I am not a fraudulent player. They TOTALLY and utterly ignored these requests once again and never responded to me. They don't even want to have proof that I am not a fraud. They are just interested in not paying. That is obvious.
So here are just some of the standards that this group does not meet:
They surely are not fair to me. I wonder how many innocent players had their winnings stolen?Must have a clean history of fairness towards their customers.
As shown in this post they were not swift at all. Not even remotely close to swift. They certainly were not professional either. They just totally ignored me and stole from me.Must be able to take care of any player issue swiftly and professionally.
NO response from email, from PM's here, from Max forwarding my messages. NOTHING. ZERO. No response and it is unfathomable.
I have just scouredMust display information about responsible gambling, with links to relevant organizations.
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and cannot find any of this. If it is there it is hidden and not on any of the pages that you click on from the headers.Go to any of their sites and look at the signup bonus. For example it says $777 free at slots plus or $500 welcome bonus at sunpalace. That isn't correct and it is deceptive. The truth is that you can deposit up to $100 and get $125 bonus OR you can deposit more than that and get 25% on anything over $100... but it doesnt add up. The max deposit states $100,000. 25% of that is 25,000. Plus the sites all list the same terms but different amounts for the welcome bonus offer. When I asked support on live chat to explain this they could not.Must not use false, misleading or deceptive advertising
They have made a joke of this as has been touched on numerous times on this forum. It is a complete mockery of the accredited terms. They take weeks to pay at best. And often they just don't pay. They don't seem to be any better than virtual casino from my experience. Actually quite worse.Must pay winnings in a timely manner.
Must not implement terms that can be construed as "unfair" towards the player.
read my above post about them continually changing my wagering from the stated requirement all the way up to 2oox. That and the fact that they are stealing all of my deposits and all of my winnings with absolutely no legitimate reason. It is unbelievable. It is criminal. It is shameful. It is thievery. They should be arrested.
Most certainly they break most terms of being accredited. What do they have that gives them a pass to act so rogue yet stay accredited? There are constant bad posts about these bandits.