This router hack is probably the tip of the iceberg. It seems the OP was not given the advice they really needed, and was not aware of how deep this issue went. The fraudster probably did a lot MORE that has yet to be discovered. Although thefts from her mother's card were detected, investigated, and cleared up, the fraudsters probably used the information stolen from the PC to steal identities, and open as yet undiscovered accounts in those names to further the fraud. These will only come to light when they complete one fraud and move on, and the monies end up being charged back. Some of these have probably come to light more recently, and since it seems the fraud was aimed at online casinos and payment methods, none of this would have come to light through any investigation by her bank and other authorities.
Winward, of course, acted in a rogue manner by leading this player to believe everything had been cleared up, and then taking 30 deposits after this, and ONLY saying it had never been cleared up when the player came to withdraw.
Winward had a no-lose situation on their hands, as they would either have won money from the player, or had to return the deposits. The player could NEVER have won.
IP address alone being "absolute" evidence is bollocks in any case. IP addresses are often shared in any case, and this is by DESIGN because most ISPs have not been allocated enough IP addresses to give every subscriber their own unique one.
Since the situation regarding the fraudulent use of the router, the IP address, now secured and reclaimed by it's owner, is NOT connected to any CURRENT fraud attempts, and will not be unless hacked again.
If Winward were not satisfied with the explanation, they should NEVER have indicated that they were, and should NOT have allowed the OP to join a sister casino and carry on depositing.
The OP should realise that this mess is NOT "cleared up" by any means, and the fraudsters may still be actively using the details they stole.
It is reckoned to take an average of 5 YEARS to clear this kind of issue up enough for the victim to be able to conduct "business as usual", so there is at least another 4 years left where extra care is needed. Rely on NOTHING agreed by phone (another rogue trick), and get all agreements in writing. A reluctance to confirm something in writing is a sign that they want a means to renege on the agreement by claiming it never even existed.
For added "clearing up". Get new hardware (router & PC), and change ISP to get a significantly different IP address range. This will ensure that no links exist between the compromised hardware and further activity. Swap everything over at the same time. get new cards and bank accounts, or at least new account numbers. Keep the old accounts open & available in case refunds and payments are made this way from the casino.
Unsecured Wi-Fi is the main security hole in home networks, the second being unprotected PCs, making them prone to malware infection.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
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Originally Posted by ksech
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