casino rewards, am i banned?

[andyhinckley]

further to my winning 5 of a kind i have to wait 48hours from monday morning to get my cash out (may be) of £2500

Recieved a letter through post

(Beat the dealer scratch card)

Won £200 which was 1st of all free £50 , went very quick
next was deposit 50 recieve 150

any way decided to cash in and play with $20 of casino rewards.

We regret to inform you that your use of promotional chips has been temporarily suspended.

Unfortunately, due to promotional abuse in the past, the casino has been forced to take precautionary steps to ensure that players do not take advantage of promotional offers without ever risking their own funds.

To exchange your points for casino chips simply deposit and play at any of your Casino Rewards partner casinos. Your points should be available to you soon!

If you feel you have reached this page in an error or if you have any questions please contact our 24 hour, 7 days a week call center either by email at support@casinorewards.com or through our toll free numbers.

thats ahat i got.

seems they want me to deposit again? then can receive my reward points but still have my cash out pending

now i can see why Bryan says proceed with caution!

[jod5413]

That is ridiculous! I swear that the people running these casinos do not have a clue how to manage their casinos!

Even though we (folks in the USA) find it hard to play sometimes, we are not about to "settle" for poor service like this.

And being in the UK, no one has to settle for this garbage. If the comp points generated by play time and money are earned, why is it you have to "re-earn" them? Sad. Walk away, Andy.

[chuchu59]

further to my winning 5 of a kind i have to wait 48hours from monday morning to get my cash out (may be) of £2500

Recieved a letter through post

(Beat the dealer scratch card)

Won £200 which was 1st of all free £50 , went very quick
next was deposit 50 recieve 150

any way decided to cash in and play with $20 of casino rewards.



thats ahat i got.

seems they want me to deposit again? then can receive my reward points but still have my cash out pending

now i can see why Bryan says proceed with caution!

you are not banned. you are robbed. the reward points are yours and they should let you redeem them with no strings attached. i am the one to be banned. 3 weeks ago, without any notice, they locked me out from the cr casinos. luckily, i had no reward points redeemable anyway. prior to that, they would give me free reward points every other week.

[KasinoKing]

I know they have a rule that you have to do a non-bonus deposit between bonus deposits, which is fair enough, but I didn't know they applied that rule to comp points!

KK

[andyhinckley]

I know they have a rule that you have to do a non-bonus deposit between bonus deposits, which is fair enough, but I didn't know they applied that rule to comp points!

KK

so after i done my free 50 ND i should have done a no bonus deposit , then take the deposit 50 / 150 bonus?

[KasinoKing]

so after i done my free 50 ND i should have done a no bonus deposit , then take the deposit 50 / 150 bonus?

I'm pretty sure that is the case, yes.
The T&C's say you must make a non-bonus deposit between claiming sign-up bonuses at their various casinos, and I believe they apply this rule to bonuses within the same casino too - though admittedly I'm not 100% certain about that - I could be wrong.

8. In the event that the Player has not made a deposit at this or any other Casino Rewards member casino, you may not redeem more than one sign up bonus within the Casino Rewards network, regardless of the individual casino offering the sign up bonus.

KK

[andyhinckley]

ah well may as well wave bye bye to my big win 5 scatters on tally ho

now we all know why 32red and others are far ahead
as long as i get my £50 deposit back lol

[De Beuker]

ah well may as well wave bye bye to my big win 5 scatters on tally ho

now we all know why 32red and others are far ahead
as long as i get my £50 deposit back lol

I dont think they will confiscate your winnings.
You will only be bonusbanned and you cant redeem comp points because you are ahead of the casino now.
Thats just some stupid rule they have.

But as you made your first deposit there, you were elegible for their first deposit bonus, right?
I think (and hope for you) that your Tally-Ho win will be paid.
Awesome hit btw!

[KasinoKing]

ah well may as well wave bye bye to my big win 5 scatters on tally ho

now we all know why 32red and others are far ahead
as long as i get my £50 deposit back lol

Well I certainly wouldn't give up on it yet!
I think Casino Rewards are keen to become accredited here at CM. I don't know how likely that is, but they're not rogue, so if all else fails you can Pitch-A-Bitch on the basis that they shouldn't have given you the bonus in the first place, if it meant you were breaking their rules.
First try to contact the rep, Renee - she's very nice and I'm sure she will help you out of this situation if she can.

KK

[Nifty29]

If casino rewards becomes accredited with the most dumbass bonus/comp system I have ever laid eyes on, it will be a travesty IMO.

My points are also locked, but it DOESN'T stop them sending me PERSONAL OFFERS to join their other properties, even though they KNOW I can't actually CLAIM them. It is incompetent marketing at best, or if it is deliberate, it is PREDATORY.