s: Are you guys licensed and regulated at any jurisdiction, yes or no?
Donovan: yes
s: Where?
Donovan: throughout the U.S
Well, clearly they have NOT changed.
For a rep who supposedly doesn't know what you are talking about, he became VERY defensive, and VERY quickly.
It seems as though they are trained to give stock replies to certain types of question, and I bet someone TOLD him to tell new players who asked that they were licensed and regulated in the U.S - highly misleading, and something a player with any experience will spot in an instant.
He brushed aside the point about the negative posts on forums as the "rantings of a few bonus seekers" who were angry about not being able to get something for nothing - yet STILL goes on to offer YOU a load of freebies and bonuses if you went ahead and registered.
Lying about where they are licensed got some Top Game casinos fast tracked to the rogue pit, so if GP are going to train their CS to lie about licensing when asked this question they are doing just the same.
CS are usually a players ONLY point of contact with a casino, so they MUST be in a position to tell the TRUTH, and answer questions that it is perfectly reasonable to ask of an internet casino that could be run from anywhere in the world, and by anyone.
I find it hard to believe that any casino CS rep could be THAT unaware of the current state of affairs in the US, given that CS have to be dealing with US players on a day to day basis, with many problems being due to the fact that far from being regulated by the US, they are OUTLAWED, and the DoJ is doing what they can to disrupt the flow of money between US players and casinos.
It seems they are "pulling a Virtual", in other words, blowing smoke up Bryan's ass about this "turning over a new leaf" and wanting out of the rogue pit. They cetainly want out of the pit, but probably because they hope this will bury all the bad PR, and make it easier for them to convince new players that they are "regulated throughout the US" and other such BS.
Pity this is only ONE rogue pit, they STILL have to contend with the HUNDREDS of affiliates they screwed over, who WILL be taking it personally, and therefore LESS likely even than Bryan to forget the whole affair.
This was never about the wholesale shafting of players in the first place, they roguing was to do with the business ethics of shafting affiliates, and then going on to royally ream the Kahnawake & MGS, followed by making eCogra into an unwitting accomplice in the cover-up operation to make it seem that the affiliates were making a fuss about nothing.
It is clearly FAR too early to consider a de-roguing. Questions like "where are you regulated" should be answered truthfully and CLEARLY - ideally on the website, so that players don't even need to ASK.
I bet they would turn similarly evasive and defensive when they decided a PLAYER was no longer "flavour of the month" with them, and this could lead to that player having a hard time getting anywhere without help.
Most of the "bonus seekers" he goes on about were DEPOSITING players, and who were doing nothing more "abusive" than taking all the bonuses they were PERSONALLY offered.
I remember how abruptly they turned on ME when I suddenly became "out of favour". One day I had a call from a VIP host, who wanted to "get to know me a bit", and we discussed the leaderboard slots wagering contest, and how I was enjoying the competition.
Less than a week later, it was "talk to the hand" - and I was escorted out of the tournament by security.
They did make some half hearted attempts to get me back over the following couple of years, and they sent me offers, even called me, and I was promised all sorts of nice things if only I came back and made them one of my regular casinos.
Now, when I DID dip my toes in, they broke EVERY DAMN PROMISE made to me - after all, they got my deposit, job done, no need to honour what they said BEFORE. This is no accident, this is POLICY, and just one of their "hard sell" tactics to tell the player what they want to hear in order to get that deposit out of them, and then renege on it afterwards.
Until this deep rooted culture changes, no amount of window dressing, new management, new leaves, etc... is going to make any difference.
It didn't at Virtual, and how many "new managers" have come and gone, each promising reform, but none delivering.
Empty Fruities Astern Capt'n
Back to port for unloading.
Full Sails - before we get raided ourselves.
LinkBack URL
About LinkBacks
Originally Posted by jod5413
Bookmarks