All Star Slots Software Manipulation - Cliff notes at bottom

[slotaddict]

actually, I believe their grammar was excellent if English is their second or third Language. Support personell get so much hastle yet they must maintain a professional feel. I had to call clubworld at one point when I first joined as part of a screening of sorts to verify my account. The woman who took the call clearly had English as a 2nd language but it was impressive, IMO. Much better than I would do attempting to speak a different dialect that is for certain.

[Slippery Pete]

Just a note on the grammar, (lol). She was from the UK. She had to call me to verify some info for my withdrawal (which did go through, btw). I have to assume English was her first language because she spoke it well enough.

I still don't understand the glitch, but if it happens elsewhere, I will definitely take a screen shot.

[vinylweatherman]

All Star did get back to me about the "glitch", but they said that it didn't happen. Looks like I made it all up to try to claim my "epic" $5 win. Here's their email response (grammar mistakes are theirs, not mine):

"We have heard back from our gaming company regarding the issue you have with one of our games.

They have checked and they could not find no errors on that game im afraid and all free spins you won was credited correctly."

They mention free spins, but there were no spins involved, so I'm not sure that they actually read about what happened, or checked out the game history.

Like I mentioned, I did request my first withdrawal from them on Saturday. Last I heard, my documents had been approved (today), but now I need to call a number to verify more info. I called the number at 3:30pm (UK time) today, but the cashier had already gone home for the day. They say the cashier should be there between 8am-4pm tomorrow.

I know certain people don't like to see a thread like this, I just wanted to take a minute to document what happened in case it happens to other people who play at All Star, or any other RTG casino, for that matter. If All Star/Club World are your favorite place to play, please don't take offense to the fact that I documented what happened when I played there. I've simply had better overall experiences elsewhere (better play results/ease of withdrawal/speed of communication), and the software "glitch" seemed really suspicious to me the way it played out. I've never had anything like that happen, but if it happens again I will def. take a screenshot and post.

I will reiterate that after I reviewed my play history from September 2009 - March 2011 and requested to close my account, All Star offered me a bonus (there are a couple of ways to look at that but I thought it was nice--not all casinos do that). Coincidentally, that was also the first time my balance went up (more than $25) which resulted in me being able to attempt my first withdrawal.

That's very poor.

From reading your story, it is quite clear that they WOULD find nothing amiss in the game logs, because you didn't actually PICK that 100x, because it was greyed out. However, they then curtly dismissed your story as though you were just trying to scam them out of $5, rather than considering the possibility that this was a display error, and looking further into this side of things.

They could at least have asked you whether you could give them more information, such as a screenshot (even though you couldn't).

It seems like you clicked on that lotus, but the server or client rejected your click, yet greyed out the selection as though your click had been accepted and processed. From the way the game is presented, this looks like it has deliberately rejected the selection because it was the 100x, and was "too much for the game to pay at the time", so it was canned, and you had to select again from the "correct" prizes.

It seems the false "eye candy" that tries to convince the player that they really DO have an influence on the outcome is what has got them into so much trouble. The prizes had already been decided BEFORE you clicked, and had that particular lotus worked for you, it would NOT have been 100x, but the one you eventually got, and the 100x would have appeared elsewhere at the end of the game. For this reason, no amount of trawling through game logs, server logs, etc would find anything amiss.