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All Star Slots withdrawal

Discussion in 'America the Beautiful' started by rockydyke, Sep 7, 2015.

    Sep 7, 2015
  1. rockydyke

    rockydyke Experienced Member

    Occupation:
    electronics
    Location:
    florida
    The other night I requested a withdrawal at All Star Slots using the credit card withdrawal option. When I clicked on that option my credit card was crossed out. Then I requested a courier check which I have never done before but figured there's always a first. All Star Slots got in touch with me and said since my bank is credit union they would not cash the check. I wrote them back and asked about my credit card being crossed out. This was their reply.....

    Hello Barbara,

    I hope you are well.

    I am sorry to hear of your frustration. As we do use different processors for both deposits and withdrawals you may find that you will not encounter any issues in depositing however to withdraw to the same card may not be an options and this will be greyed out or have a strike through it in the cashiers.

    The reason it will appear this way is another one of our players has encountered an issue in not receiving their funds there for it then is not compatible as we do not want you to experience the same issue.

    This is also the case with the courier checks, we cannot issue the check to a credit union as they will not cash the check for you.

    Do you have another personal account in which you have a card for to deposit with in the casino so you can request the funds to this card or another ban account in which is not a credit union?

    I do sincerely apologize for the inconvenience and upset this has caused. I will do my best to help you receive your funds.

    If you have any other questions please do not hesitate to contact us.



    Kind Regards,



    Emma

    Cashier

    All Star SlotsCasino

    "Entertaining the world"

    Email: This email is not visible to you.


    I have deposited and withdrew at other World Club Casinos before using the same card for both deposits and withdrawal. I have 2 bank accounts and both are credit unions. I only have one credit card that works for casinos. So I am fucked. I wrote them back and asking if this was a new policy not being able to use the same card for deposits and withdrawals and it this was across the board for all World Club Casinos. Waiting for their answer.

    I had a nice win Aladdins Gold last month and used the same card for depositing and withdrawing. Has anyone else run into this issue?
     
  2. Sep 8, 2015
  3. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi rockydyke,

    I do apologize about the problem. I checked and cashier was correct, the pay out provider for card transactions restricted this particular BIN number. I spoke to them and there was some error so now you are able to use your card.

    I manually requested the withdrawal for you and it is authorized now so will be processed in couple of hours.

    Once again I'm sorry for the inconvenience.

    Kind Regards,
    Karolina
     
    7 people like this.
  4. Sep 8, 2015
  5. rockydyke

    rockydyke Experienced Member

    Occupation:
    electronics
    Location:
    florida
    Hi Korolina,

    I knew there had to something up with this and I do appreciate your help with this issue. Great customer support as I stated.

    Barbara
     
    5 people like this.
  6. Sep 8, 2015
  7. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi Barbara,

    You are welcome! I hope the funds will clear asap as well.

    Kind Regards,
    Karolina
     
  8. Sep 8, 2015
  9. lucky7btc

    lucky7btc Banned User

    Occupation:
    retired military
    Location:
    Miami, Fl
    Good services... That's what good help is all about. :thumbsup:
     
    2 people like this.
  10. Sep 8, 2015
  11. JAMES50

    JAMES50 Experienced Member

    Occupation:
    air conditioning contractor
    Location:
    Florida
    Got to say, We CM members, couldn't have a better CW rep.. And this is the reason,, She gets things done,, :thumbsup:
     
    4 people like this.
  12. Sep 8, 2015
  13. clubworld

    clubworld Rogue casino operator

    Occupation:
    Casino Manager
    Location:
    UK
    Hi JAMES50,

    Thank you very much for your feedback!

    I'm always keen to help / assist / resolve any queries customers may have.

    Kind Regards,
    Karolina
     
    1 person likes this.
  14. Sep 8, 2015
  15. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    RockyDyke,

    Always try a communication with Karolina through CM FIRST!

    BEFORE you go off on a tirade. (referring to the "I am fucked" comment)

    Also, remember on a weekend, things can take time for an answer.

    Club World rocks!

    Karolina rocks!

    She will take care of you.
     
    3 people like this.

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