ICE London - post your questions (or comments) here

[Casinomeister]

It's London baby! Yep, I'll be there all week attending the International Casino Exhibition (ICE) for the tenth time!

This is where I have the opportunity to meet a number of operators, software vendors, licensing jurisdiction peeps, and some of my webmaster buddies etc, and it's also where you have a chance to ask your questions or voice your concerns.

Please let me know what is on your mind, and I'll do my best to get some responses from people. Thanks!

[jimb123]

hi Bryan!!

Wondering what's in store for U.S. players in 2011... especially with Microgaming. Still can't understand why they took away so many games from us while allowing us to play the old stuff. Why was it ok to play Thunderstruck 1 but not Thunderstruck 2? hahaha ridiculous.

And Rival, 3dice and RTG allow progressives but not MG. I don't get it.

Thanks for everything you do and for the best gaming site online.

J

[greasemonkey]

Have fun!

I had made a post here: http://www.casinomeister.com/forums/...41931-cds.html

Basically, if you have a conversation with RTG (CDS in particular) can you please explain this to them in the simplest terms?

In a nutshell, the issue is not with their INITIAL complaint "submit" button. It is in any further correspondence the "submit" button doesnt work any longer. So it is very easy to make a dispute and click submit. However, if they ask for more info or you need to add anything and you go back and type in information THEN hit submit then NOTHING happens.
If you could tell them that and tell them to have a seperate email that they can actually receive correspondence to it would be amazing and great.

Thank you and enjoy yourself!

[PegeeSue]

Hello there Bryan

Wonder if you could find out whether Rival will ever let Canadians play again anytime soon or if there is a light at the end of the long dark tunnel. I sure miss playing there. I understand it's because their banking servers or something like that are situated in Canada. If there is nothing in sight for us, maybe they could open a Rival casino that allows Canadians just as one was created for US gamers at microgaming. That would at least give us the opportunity to play.

Have a great week, enjoy and stay safe.

[KasinoKing]

I'm 99.99% sure that RTG and Rival will not be showing their faces at ICE - so I'm afraid you're wasting your breath...

If they were, then I would almost certainly go to the event myself again this year and ask them some tough questions. As it is there's not much point going, so I'm giving it a miss this year.

KK

[silcnlayc]

I would like to know what they (RTG) were thinking when they introduced the increased dead bonus/spin rounds in their games. I feel this has really become an epidemic among the platforms. I just played at another casino that has NEVER given me a dud bonus/free spin round and I got 15 free spins x 3 and won Nothing...I was amazed because it has never happened at this casino platform to me before ...and now it shows, that they too, have introduced this phenomenon...I also contacted the rep on board here about it to find out what in the world they were thinking by introducing this themselves.

[DiamondGeezer]

I would like to know what the other major UK operators like Will Hill, 32Red, Lads, Betfred, VC, Coral, Bet365, Tote etc made of Betfair's extroadinary promotion and even more extroadinary behaviour subsequently.

I still find it incredible that these companies have all hououred their offers yet a competitor has walked away from their obligations and basically made a mockery of the industry.

I would love to know their reaction to this. It would not surprise me if there is industry wide fallout from the Betfair scandal in time. If players do start winning court cases it could possibly lead to a UK Govt crackdown on remote gambling jurisdictions.

Why should the whole UK industry suffer as a result of Betfair's foolishness?

[vinylweatherman]

I would like to know what the other major UK operators like Will Hill, 32Red, Lads, Betfred, VC, Coral, Bet365, Tote etc made of Betfair's extroadinary promotion and even more extroadinary behaviour subsequently.

I still find it incredible that these companies have all hououred their offers yet a competitor has walked away from their obligations and basically made a mockery of the industry.

I would love to know their reaction to this. It would not surprise me if there is industry wide fallout from the Betfair scandal in time. If players do start winning court cases it could possibly lead to a UK Govt crackdown on remote gambling jurisdictions.

Why should the whole UK industry suffer as a result of Betfair's foolishness?

It's already started, the new Culture Secretary is looking into the current arrangements, because the operators have not complied "with the spirit of the act" because they have "advantage located" themselves in the least regulated and taxed locations they could get away with, and as far as the UK government are concerned have "bitten off the hand that fed them". Looks like Karma has come back around to bite them on the ass

It was the UK Gambling Act that pioneered the entry of the online gambling industry into the realms of "respectable business" by giving them a legal regulatory framework whilst many other jurisdictions were making great efforts to "run them out of town". The whitelist arrangement was intended to allow free trade throughout the EU, rather than operators having to have separate licenses for each EU member state it wanted to market into. Operators simply moved to Malta, where the regime is the most lax, and taxes are lowest, and have tried to target ALL EU countries from this secluded base of operations. They are ALSO using this structure to deny players the legal rights they would normally enjoy when consuming any other goods or services.
Betfair, for example, have made it quite clear that ENGLISH laws and regulations do NOT apply to ENGLISH players who which to make a complaint, and that instead they have to go to Malta to make their case, and as we know, Malta just ignores player complaints, as they have little interest in actually POLICING how operators treat their customers.

The REAL issue is that this is NOT what has spurred the Culture Secretary into action, and things could get even WORSE for the industry if further research is done, and this reveals the mass "screwing over" of UK players through the manipulation of the EU single market structure to strip them of their basic consumer rights. It is the lack of TAX revenue coming from profits earned HERE that has concerned the government at a time when finances are very tight. There is ALREADY a vigorous pursuit underway of other business sectors that generate most of their profits in the UK, but register in an offshore "tax haven" to avoid paying any UK tax on these profits.

[Casinomeister]

I'm 99.99% sure that RTG and Rival will not be showing their faces at ICE - so I'm afraid you're wasting your breath...

If they were, then I would almost certainly go to the event myself again this year and ask them some tough questions. As it is there's not much point going, so I'm giving it a miss this year.

KK

Shoot with your questions - since even though they don't have a stand, they are usually here hanging out meeting their operators.

[Casinomeister]

Just an FYI - I'll be seeing MGS, Kahnawake, operators from iNetBet, Club World, 32Red, Purple Lounge amongst others...