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CDS

Discussion in 'Ask the Meister' started by greasemonkey, Jan 6, 2011.

    Jan 6, 2011
  1. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    Meister,

    Can you at some point tell your contact at CDS that their dispute website is broken?

    What happens is that they want you to respond only via their site. However, once they send you an email with a question and you need to answer you are supposed to log into their website and respond in the appropriate form.

    It all works great but the SEND button doesn't work. So you end up typing in your message but cannot send it to them. If they don't take email than it is impossible to communicate.
    They are being very responsive to my complaint. I am happy with the process so far. They just don't have a working SEND button so that I can communicate an answer to their question.

    Thanks in advance if you can do this :)
     
  2. Jan 10, 2011
  3. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I had a similar technical issue with CDS. Before I launched a PaB on an RTG I clicked the CDS logo on their site.

    The CDS page what opened up had a dropdown box of about 10 RTG casinos only.

    The casino that I had a dispute with was not present on the list.

    Fortunatly, someone on another gambling site had recent dealings with CDS and gave me the direct link to the particular CDS page I was looking for.

    You can call me a conspiracy theorist :) but I don't really think the wrong link supplied was an accident.
     
  4. Jan 10, 2011
  5. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    If that ever happens again then go directly to the casino's web page in which you have the issue with and click on the CDS logo at the bottom of page. That will take you directly to the CDS page with the casino listed that you clicked from.
     
  6. Jan 10, 2011
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Tell them CDS is broken too:rolleyes:

    What is the point of CDS when they have no power to compel a casino to abide by any ruling, and RTG will do NOTHING about this behaviour.

    RTG themselves set CDS up, so this seems to have been DELIBERATE from the outset. CDS is nothing more than "safebet" all over again - a bogus watchdog service created to fool the player into believing there was actually some kind of independent form of redress when a casino in the scheme behaved badly.

    There are too many "technical problems" being reported for this to be an accident either. The CDS process itself seems to have been designed to OBSTRUCT the process, rather than ASSIST it, what with only 10 casinos listed, when there are hundreds in the scheme, making it as difficult as possible to respond when they ask the player a question, then taking that non-reply to mean the player no longer wants to pursue the matter (yes, I'll wager that's what they are going to say, rather than admit a broken website, or ignored emails).
     
  8. Jan 11, 2011
  9. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    That's what I did. It didn't lead to the casino's CDS page but to a page which listed other casinos.
     
  10. Jan 12, 2011
  11. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    You seemed to have nailed it.

    Look at this correspondence I just received:

    C



    this is Sooooo frustrating. I have emailed several times, I have tried every way to get the "SUBMIT" button to work... nothing.

    What is even more frustrating is that I have launched NEW complaints just to tell them that their junk site is broken and explain that I am trying to respond.

    Their response?






    I had Juuuuust told them there is no freaking way to communicate with them and they send this STUPID comment back to me. I am so peeved. I have now sent yet another "complaint dispute" to explain yet again that their junk is broke


    Casinomeister?????? Can you contact them PLEASE??
     
  12. Jan 12, 2011
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Will do.
     
    1 person likes this.
  14. Jan 12, 2011
  15. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA

    Thank you! They have responded via email and asked me to send a screenshot of the issue. (only problem is I don't know if they get emails) lol.


    ------------------------------------------------------------

    Does anyone else have the same problem with the submit button on CDS? I have tried it at my home and at my girlfriends Apt and neither one worked. I assume it is on their end but would like input if anyone else has tried it. Thanks.
     
  16. Jan 12, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom

    Could you also tell them that they MUST have an alternative channel for reporting technical problems that prevent the ONLY normal channel from working.

    Greasemonkey DID try to use the normal channels to try to get this across to them, yet they ignored the issue.

    What about all those players who DON'T know an "insider" who has a "hidden" line of communication with CDS not available to players.

    This is also something CDS should have an "FAQ" on.



    Q: What if I cannot get the webform to work when trying to submit, or update, an ongoing complaint?

    A: ....................
     
  18. Jan 12, 2011
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    :thumbsup:
     
  20. Jan 17, 2011
  21. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    is there anyone that can verify that they can get the "submit" button on CDS to work?

    Casinomeister contacted them for me and they emailed me asking for a screen shot of the whole thing. The problem is that I don't think they can get my emails so I might have just spun my wheels here. I did send it but have not gotten a response.

    They basically said it was on my end but I know of another forum where a guy had this issue and i also tried this on my GF's pc now and still it will not work, so I am really wondering if it is on my end or on their's... I suspect on theirs.
     
  22. Jan 19, 2011
  23. nothappy

    nothappy Dormant account PABnoaccred2

    Occupation:
    na
    Location:
    Wollongong

    No, when I hit the submit button nothing happens at all. I just needed to respond to them and I seemingly have no way of doing it? Keep us informed please if you get it figured out. I have no clue. I think that I am just done with RTG at this point. There are too many good operators and softwares to bother with them any longer. I've already sworn off playtech. Now RTG is off of my play list also.
     
  24. Jan 19, 2011
  25. gaydave

    gaydave Banned User - complete PITA

    Occupation:
    Business
    Location:
    USA
    Is the only way to contact them via Bryan?
    Absolutely the submit button does not work and it hasn't for months. I have made a few complaints but there is just no way to contact them or add to the information. Please explain how anybody is contacting them, I really need to. I tried several things including installing mozilla firefox, uninstalling all of my firewalls and so on and so on. Nothing works and as such they have no way of being contacted.
     
    1 person likes this.
  26. Jan 20, 2011
  27. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA

    I think that is the only way that they responded to me at all was because of Bryan contacting them directly. Emails don't work unless they are looking for them and I labeled them with casinomeister in the title so they would have their attention caught.
    I also put in seperate complaints for the same issue only with the words explaining how their submit button didn't work. I got a few replies back. Basically they are saying that they checked it and the problem must be from my end and that I need to upgrade my pc!!! LOL.. I have now tried it from my pc, my GF's pc and my parents PC.. it does not work at any of them. Now there are a few others that it doesnt work for. I would be surprised to see that it worked at all.
    The odd thing is that it DOES work for the initial complaint. But never again when trying to put in additonal information or reply to them.
    So dang frustrating.
     
  28. Jan 23, 2011
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    So dang SUSPICIOUS:rolleyes:


    They must surely KNOW about this, and NO WAY can they be THIS stupid about the "internet & stuff".

    No, they need to ADHERE TO STANDARD PROTOCOL when constructing their website. It has nothing to do with the PC at all, it is a bad piece of code on the webpage, which causes browsers to fail to carry out the action required.

    EVERYTHING should work in the major compliant browsers such as IE and Firefox.

    It seems one of a number of moves CDS have made to make them inaccessible to players, such as the inability to select most RTG casinos as the one you want to complain about on their form.

    They couple this by saying they will deem a lack of response to mean the issue is closed, rather than consider that there may be other reasons for a lack of response, such as technical error (never getting the email from CDS). WHY does CDS deem it acceptable to assume players ALWAYS get THEIR emails, yet can claim they CANNOT be held responsible for missing a PLAYERS' email in an ongoing exchange.
     
    1 person likes this.
  30. Mar 9, 2011
  31. greasemonkey

    greasemonkey Banned User - flaming

    Occupation:
    gaurd
    Location:
    USA
    These guys are too much. They just have totally ignored all of this and acted as if it didn't exist!!!

    I STILL cannot use the submit button to respond. Only for the initial complaint. That means nobody can ever reply to these jerk offs.

    look at this last response from them that I cannot respond back to:

    What freaking type of people are these? They basically stonewall anyone from giving them further information then say that since they don't hear back that it is over. I kept opening NEW complaints and then state that I was responding to an OLD complaint then they would just shut it down and say no duplicate complaints allowed. This is a joke and if they don't fix it they should just take the entire fake site down.

    There is no logical reason for not fixing the issue AND for not having a way to contact them via EMAIL!!!!
     
  32. Mar 14, 2011
  33. slotaddict

    slotaddict Dormant account

    Occupation:
    Marketing
    Location:
    London
    You are not alone, Greasemonkey. They have made it impossible to reply. The submit button is completely nonfunctional.
    Maybe it is not my place to say this but should they not be on some kind of fake watchdog list or something of the sort? It just seems very rogue to have a fake system set up in which the judge can only hear one of the side's rebuttals. I am not in the belief that this errant submit button is by chance. Quite the opposite really.
     
    1 person likes this.
  34. Mar 15, 2011
  35. gaydave

    gaydave Banned User - complete PITA

    Occupation:
    Business
    Location:
    USA
    I agree. If this is really just an error by accident then they would have fixed it by now. I have a dispute in now and the casino seems to just be ignoring them. They have not even responded to cds and I made the complaint last summer.:rolleyes:
     
  36. Mar 15, 2011
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Given that Bryan has already told them about this, and STILL they ignore the issue, it seems this is a rather "convenient mistake" for them to have on their site.

    Even where players HAVE found a "work around", they have just shut it down.

    CDS have always been a rather limp "regulator", but now it seems you only get ONE chance to put your story across, and the operator gets the last word, GUARANTEED. They also have this way of making it look OK by pretending that the player can rebut the operator's side, yet this is impossible.

    If someone "does something" to their website, they DESERVE it. In fact, "hacking" the site may be the ONLY way to make them take notice, and maybe fix the problem. If the site WERE wrecked, they would have to rebuild it, and this may, by chance, fix the problem.
     
  38. May 18, 2011
  39. brucake

    brucake Banned User - player fraud - flaming troll

    Occupation:
    sales
    Location:
    Kintston-upon-Thames
    I am having this same issue. I have a complaint in and they asked me a few questions but there is no way to respond. I fear that they will just drop my case so I filed a completely new complaint then answered them in the complaint.

    My question is can they be put into the "fake watchdog site" category? Surely, they are not a watchdog nor are they legitimate if they don't have any way to respond to them.
     

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