Looking for someones help and expertise

**kombucha** · 30th December 2010, 05:23 PM

Hi,

I'm looking for someone to help me concerning a big amount i have won ( 37k - jackpot ) but only got paid a 5k cap. I don't feel like to PAB yet because we're still on speaking terms and don't feel like mentioning the casino's name . i think i'm in my rights here. ( as how far your rights go at the casino world obv, lol.. ) Ofcourse they feel the same. Well i don't want to go in further details ( pm me ) but if you think you can really help and it pays of i'm obv willing to give you a percentage..

let me know

p.s. this site is or was on roque list but made some good steps forward the last few years, never had probs with them before i'm even a vip :/ also i never had friends complaining about a withdraw.. ( although that prob wasn't 37 k hehe )

sorry for the poor english :/
- bucha

**refre** · 30th December 2010, 05:51 PM

Hi there

Why is it they only paid you $5K of your winnings?
Did you take some kind of max cashout bonus?
If so, I guess they are only following their rules.

Or was this a system wide progressive JP?
Then all of your winnings should be paid in one lump sum.

Anyways, you may want to file a complaint or PAB here at Casinomeister.
Start here: http://www.casinomeister.com/problems.php
Remember to read (all) the rules! At least twice

If you decide to go the PAB route, you should stop posting on this matter alltogether.

Edit: Before filing a PAB, you should discuss your case with the casino rep here at CM, if there is one.
List of reps: http://www.casinomeister.com/forums/showroster.php

Good luck!!

Freddy

**kombucha** · 30th December 2010, 06:28 PM

hey freddie,

thx for the reply

at this particular casino you always get some bonus ... i once asked if they could not give me one and they said no.

in the terms stated it says max 5k withdraw when using a dp bonus but exceptions are made for special cases like vip - that example was made by support btw...

it was the multi level marvel bonus, super hero..

i know the same jp runs on diff casinos so i also asked where the rest goes when taken of my acount.the manager told me she did not know it s a playtech thing she said?:s

**vinylweatherman** · 30th December 2010, 06:46 PM

Originally Posted by kombucha

hey freddie,

thx for the reply

at this particular casino you always get some bonus ... i once asked if they could not give me one and they said no.
in the terms stated it says max 5k withdraw when using a dp bonus but exceptions are made for special cases like vip - that example was made by support btw...

it was the multi level marvel bonus, super hero..

i know the same jp runs on diff casinos so i also asked where the rest goes when taken of my acount.the manager told me she did not know it s a playtech thing she said?:s

It seems to be a term that there is a 5K max cashout, so there is no way to receive the rest within the terms.

It also seems rogue that you are FORCED to take these bonuses, even though it means NEVER being able to keep much of a big jackpot.

THIS is where things start to look shady. The Joyland casino case was where Playtech forwarded the full $4million to the casino, but the casino told the player she could ONLY have it paid at the max weekly amount for "normal" withdrawals. This would have taken over 30 YEARS to be paid, so the player was more or less bullied into accepting half straight away as a settlement. The remaining $2million was NEVER returned to Playtech and the network pool, it was pocketed by the CASINO. When William Hill took over, there was no sign of this extra $2million - it had simply vanished!

It seems THIS casino has constructed a set of rules intended to cream off most of EVERY large jackpot won by it's players by limiting cash-ins to $5K. No doubt, where these are Network pools paid over in full by Playtech to the operator, the surplus above 5K is pure profit, kept by the casino.

the manager told me she did not know it s a playtech thing she said

Sure you don't

As per Joyland case, once Playtech hand over the pool, it is down to the operator. Playtech do not concern themselves with how the operator hands it on to the player. Joyland skimmed off $2million, and Playtech did nothing - even when they were told. Playtech certainly do NOT enforce the principle that the money should go to the player IN FULL.

The easiest way to verify this is to load the slot occasionally, and check for the surplus above $5K being placed back into the pool. It'll be a long wait

PAB probably won't help, since this is all in the terms and conditions. Confirm the situation with Max, and if he agrees that a PAB cannot go ahead, name & shame the casino group involved with this sharp practice so that the rest of us can be warned, and check the facts independently (such as can you refuse a bonus or not).

**kombucha** · 30th December 2010, 06:48 PM

think it'smaybe best to close this and we can continue this conv private?

**kombucha** · 30th December 2010, 06:56 PM

terms say max withdraw not max cashout

**refre** · 30th December 2010, 07:57 PM

I think I have found the casino in question.
Basically they issue a small bonus on every deposit, ask you to wager it a ridiculous amount of times, then limit any winnings to 5000.
As far as I can see they offer all the Playtech progressives.
They say it's a "Playtech thing".. IT'S NOT!!

The JP doesn't care where the money came from. A small percentage of each bet goes into the pool no matter what. This is probably why many casinos limit progressive play on bonuses, as they will have to pay even if the player busts out. Theres no reason for money to be paid back into the pool, as the "lottery ticket" was paid for. If the player doesn't get, I wonder who does...

Freddy

**kombucha** · 30th December 2010, 08:09 PM

just changed my email and such.. i just realized that we're talking bout alot of cheese.. hehe

btw I think you do have the right one in mind freddy

..yeah i first asked chat support and i asked the girl: what happends with the money that got voided, does it go back in to the JP? and she ofcourse told me "yes i think thats the case" hehe :/

the casino rep said that playtech handles the linked jackpots. i find this all very dodgy ass well obv..

so should i PAB? do i stand a change?

p.s.. i got a pm message that suddenly dissapeared?

**refre** · 30th December 2010, 08:22 PM

If the casino returns the money to the JP pool, they are doing it out of the kindness of their hearts... as you, the player, already paid for the bet!

Of course Playtech handles linked jackpots. I'd just hope they handle it better. They should make sure, in every case, that the player receives every last penny of their winnings. The casinos (cept for the few here at CM), clearly can't be trusted with this.

I suggest you submit a PAB. It may be recjected, but I'd say it's your best chance at this point!

Edit: PMs should be listed here: http://www.casinomeister.com/forums/private.php

Freddy

Originally Posted by kombucha

just changed my email and such.. i just realized that we're talking bout alot of cheese.. hehe

btw I think you do have the right one in mind freddy

..yeah i first asked chat support and i asked the girl: what happends with the money that got voided, does it go back in to the JP? and she ofcourse told me "yes i think thats the case" hehe :/

the casino rep said that playtech handles the linked jackpots. i find this all very dodgy ass well obv..

so should i PAB? do i stand a change?

p.s.. i got a pm message that suddenly dissapeared?

**kombucha** · 30th December 2010, 08:31 PM

Fr.

You're right about PT, although i do think they must be watching their acounts... i mean money getting voided and dissapears into thin air..? that sounds like a big millionaires fraud scheme. I would not like to be the company who provides that option if you know what i mean...

well PAB it is then..

i'll let you know

thx