oh the people you encounter in the online casino industry

[tesla]

This is an experience that I don't see mentioned much, but I think definitely is one to learn about the industry. Online casinos usually piss you off because they don't pay you. But I had an experience worse than that. I played tournaments back in the day at this casino that currently is accredited. I was a fairly good tournament player, having played before at other places. However, one of the managers there didn't understand tournaments much and demanded to know how I was able to win. So I basically explained some simple tournament strategies and thought he would understand. To my horror, he was very angry and ranted at me and basically degraded me saying I was stealing from the casino and I played risk free. I think its just outrageous that a manager at an accredited casino wouldn't understand anything about tournaments and treat people like crap. And of course they didn't pay.

Just shows you some of the aholes working in this industry.

 

[The Dude]

Thank you for your informative post - not.

How about discussing the problem instead of name-calling.

 

[takethemoney]

This is an experience that I don't see mentioned much, but I think definitely is one to learn about the industry. Online casinos usually piss you off because they don't pay you. But I had an experience worse than that. I played tournaments back in the day at this casino that currently is accredited. I was a fairly good tournament player, having played before at other places. However, one of the managers there didn't understand tournaments much and demanded to know how I was able to win. So I basically explained some simple tournament strategies and thought he would understand. To my horror, he was very angry and ranted at me and basically degraded me saying I was stealing from the casino and I played risk free. I think its just outrageous that a manager at an accredited casino wouldn't understand anything about tournaments and treat people like crap. And of course they didn't pay.

Just shows you some of the aholes working in this industry.

What software platform was this?

 

[De Beuker]

This is an experience that I don't see mentioned much, but I think definitely is one to learn about the industry. Online casinos usually piss you off because they don't pay you. But I had an experience worse than that. I played tournaments back in the day at this casino that currently is accredited. I was a fairly good tournament player, having played before at other places. However, one of the managers there didn't understand tournaments much and demanded to know how I was able to win. So I basically explained some simple tournament strategies and thought he would understand. To my horror, he was very angry and ranted at me and basically degraded me saying I was stealing from the casino and I played risk free. I think its just outrageous that a manager at an accredited casino wouldn't understand anything about tournaments and treat people like crap. And of course they didn't pay.

Just shows you some of the aholes working in this industry.

Dont think I understand what you mean exactly.
What kind of tournaments are you talking about?
Slots? Blackjack? Poker?
Freerolls or paid?
What software?

 

[woodpecker]

Which casino?
If it's an accredited one probably there's a representative.
They have the right to defend themselves against your criticism, and tell us their version

 

[maxd]

If I'm not mistaken the OP has already PAB'd on this issue. The PAB ran it's course and we did what we could but for reasons unrelated to the original post here the end result was not to the OP's satisfaction.

 

[Westland Bowl]

For me, I wondering what is the tournament strategy that the casino allegedly called "risk-free?" Is it really just using money-management techniques? Poker players use this all the time so why should the casino get upset about bet-sizing strategies in other tournaments?

 

[vinylweatherman]

For me, I wondering what is the tournament strategy that the casino allegedly called "risk-free?" Is it really just using money-management techniques? Poker players use this all the time so why should the casino get upset about bet-sizing strategies in other tournaments?

The only way to play "risk free" is to ONLY play FREE tournaments, and NEVER deposit money in the casino, only withdrawing the proceeds from winning the tournaments.

The story doesn't quite match this though, the manager seemed upset that the OP "kept on winning". This has happened with MGS tournaments too, and here is down to a strategy of "brute force". Because of the sheer number of rebuys and continues available, it is possible for a player to simply buy their way to the top. In some cases, this can have a +EV long term outcome provided the tournaments are selected carefully, and the prize structure, number of continues/rebuys, and the overall cost of "maxing out" these, are all taken into consideration.

 

[tesla]

For me, I wondering what is the tournament strategy that the casino allegedly called "risk-free?" Is it really just using money-management techniques? Poker players use this all the time so why should the casino get upset about bet-sizing strategies in other tournaments?

The manager obviously didn't know anything about tournaments, but never did I expect him to think what I wrote to be "risk-free" and cheating:


Here is what I wrote to them:


Whenever I play a casino tournament, I think about how I am going to beat my opponents and place in the top 3. I save a screenshot of each of the tournaments I play and analyze the top players. I also record my results in a spreadsheet to see my progress.

I do well because I use optimal strategy, which is especially important for casino holdem as it is a more complex game. Likewise, as in video poker, placing in the top 3 requires playing a lot of hands and time that most other players don't commit to.

One other point is that most players seem to play for fun and don’t have much discipline. I noticed some players with top places end up losing their balance because they tried to keep increasing their balance and didn’t stop when they were losing.

 

[Brooklyn]

How about answering everyone elses questions about which casino this is, and what software

I can understand players getting upset, but what is the point of posting a complaint, and not posting any information that may help you?

 

[tesla]

The more I think about this its just bizarre. The casino in question is the English Harbour Group. The casino locks my account without notice and then the manager yells and accuses me of cheating and then demands to know how I've been winning. So I write a detailed letter explaining how I play in tournaments and you would think they would thank me for that. Instead the manager is even more upset and says all sorts of nasty things and yells me like I'm his five year old kid.

A real cheater would never explain how he wins, and they treat a honest and helpful customer like me worse?

 

[woodpecker]

The only way to play "risk free" is to ONLY play FREE tournaments, and NEVER deposit money in the casino, only withdrawing the proceeds from winning the tournaments.

That's the hard truth, the only 100% risk free strategy is to play with the casino money and never deposit. In the long term no matter what strategy we use, the standard deviation will get us

The casino in question is the English Harbour Group. The casino locks my account without notice and then the manager yells and accuses me of cheating and then demands to know how I've been winning. So I write a detailed letter explaining how I play in tournaments and you would think they would thank me for that. Instead the manager is even more upset and says all sorts of nasty things and yells me like I'm his five year old kid.

Honestly, I never heard of such nastiness If what you say it's true, such behavior is absolutely counterproductive for the casino. A skillful and professional casino manager should understand the importance of keeping players depositing and playing at the casino.
Why don't you play in some accredited MG casino?

 

[Seventh777]

TBH if you can constantly win tournaments at any Vegas software casino you deserve your own T.V. show .

 

[tesla]

That's the hard truth, the only 100% risk free strategy is to play with the casino money and never deposit. In the long term no matter what strategy we use, the standard deviation will get us



Honestly, I never heard of such nastiness If what you say it's true, such behavior is absolutely counterproductive for the casino. A skillful and professional casino manager should understand the importance of keeping players depositing and playing at the casino.
Why don't you play in some accredited MG casino?

Ya he obviously knew nothing about tournaments. I remember he said I took cash in and then cashed right out, like it was an ATM. Funny thing is the casino takes a 50% cut of the tournament fee, they are the ones making all the money!