Why Casinos Lose Players

[takethemoney]

I think everyone wishes they would loosen up the games but that is just not going to happen when most of the casinos who took customers from the USA know they will be come dinosaurs when gambling becomes legal here. Because they, in effect, broke the law, they will most likely not be considered welcome to do business, when gambling becomes legal and regulated. So its grab all they can, while they can. I have put myself in the low risk zone by depositing very small and very seldom. Anyone who tries to argue that the games are not tighter as of late, must not be playing, or they just happen to get very lucky. It's an anomaly, not the norm anymore.

[KasinoKing]

Unfortunately, and again this is just my opinion...
For each player who closes an account 10 - 20 new players will take their place. So, do the casinos really care if they lose a long standing player? Probably not, especially if in the course of their membership they have won any sizeable amounts of money. They are looking for "fresh meat" who can be lured in by those too good to be true bonuses.

I agreed with all of your post except this last bit, which I think can only be applied to rogue casinos; I find it extremely hard to get any new players at any of the good USA facing casinos at the moment, and as a bonus player myself I would describe most casino's welcome bonuses as too BAD to be true.
When you do the maths very very few give you even a small hope of making the WR with enough funds left to make a cash-out.

It's pretty grim out there, and bonuses at RTGs and Rivals generally have definitely got MUCH worse over the last 12-months... and they weren't very good before!

KK

[takethemoney]

I agreed with all of your post except this last bit, which I think can only be applied to rogue casinos; I find it extremely hard to get any new players at any of the good USA facing casinos at the moment, and as a bonus player myself I would describe most casino's welcome bonuses as too BAD to be true.
When you do the maths very very few give you even a small hope of making the WR with enough funds left to make a cash-out.

It's pretty grim out there, and bonuses at RTGs and Rivals generally have definitely got MUCH worse over the last 12-months... and they weren't very good before!

KK

It sounds like you know the state of the industry, as it applies to the USA. The casinos would want you to believe differently. Knowing how things are, it makes no sense why casinos would not covet good customers. Instead, you see them mishandling them and losing customers in droves. While business might suck for the casinos, this shows in their customer service attitudes. Apparently management got in the business during good times and don't know how to handle business (or their attitudes) in bad times.

[ksech]

I hear you about the bonuses. I had stopped playing at Rivals when I could no longer use my credit card. Two months ago I decided to try again when QT got the ACH option. My promos are now down to 3, with one a 50% phantom bonus with a 75X d+b playthrough. I am not now, nor was I before, a bonus user. Once in a great while one would come along which seemed fair and possible. But come on...If I deposit $25, I get $12.50 bonus and have to make a $2815 playthrough...absolutely absurd.

As far as RTGs go, I wasn't getting any bonus offers from any of the casinos I was a member at. I had 3 casinos I was playing at...RTG - Intertops, MG - All Slots USA, and Rival - Slotocash. On top of the fees to be able to play, then the fees to withdraw back to my bank, it definitely wasn't worth TRYING to win anything. So, the casinos are now the losers as I am not depositing at any of them anymore.

[Greigssy]

I myself have stopped playing @ a wagerlogic(cryptologic) casino because of the withdrawl limits on there ecash system,when I deposit over 200 eur in a 24hr period and I try to withdraw 120 eur and Iam limited to an 80 eur limit it totally pissed me off. No reason for this other than "the ecash system determines the withdrawl limit". wtf.

[silcnlayc]

KasinoKing: I find it extremely hard to get any new players at any of the good USA facing casinos at the moment,

This , I would like to point out is all of the casinos fault. The reason I say this is because we, as players from the USA, we more than willing to find unique ways in which to play and gamble...but the casinos available to us in the USA decided to "change" the way in which to relate to us and make it impossible to enjoy them by becoming greedy.

It is not the players that quit playing, it is the casinos changing and sucking the players dry until it affected them, the casinos with this action. Players are not stupid, and this is where many USA facing casinos failed to see that doing what they did, they cut their own throats instead of making a killing off of us which was right there in front of their noses. Instead, they chose to actually downright steal from us and become a place to avoid...all the while the chance to embracing us and making LOTS of money off of us was there, they chose to throw us away..How smart is that in the business world?

We players in the USA were willing to go the distance in whatever it took to continue playing online...but..the casinos were not willing to acommodate us...thinking with their pockets instead of their heads...how much more did they need to know that the money was there still for the taking? I still am amazed at the stupidity of some of the actions that have gone on with them relating to the USA players.. and the MILLIONS they so easily tossed away...

It's pretty grim out there

It sure is and no ones to blame but the casinos themselves..and they deserve every bit of what is happening..until I see change..I know I will keep my spendable income in my pocket to go to land based casinos...instead of throwing it away anymore at the ones that are online.


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[Mavin1]

Great input! I do feel though it goes beyond losing US players, I feel players worldwide are being affected as well. Ever since the whole UIGEA thing started, things started going downhill in many aspects, affecting all softwares/casinos in one form or another.

Tighter play, server problems, payment processor problems, banning entire countries from bonuses or making the WR so ridiculous and unfair to other countries, that taking the bonuses like these are just deposit suicide.

Then hand out software like they are cracker jacks and have incompetent people run them into the ground, affecting even the well established casinos.

It's a crying shame they don't pay attention to the input of their players.

[takethemoney]

Does anyone still believe that the lowest RTP setting on the slots is 91.5%? I don't.

Does anyone believe anymore that the RTG casinos are offering a 90% + payout game, overall? I don't.

Does anyone believe anymore that the operator cannot change the payout settings, as we have been told? I don't.

Give me something to believe in and I might start to deposit more again. So far, I have nothing but 102 deposits without a win (97 with bonus) to hang my hat on. I'd say it's a little more than bad luck. Rather than run around and acuse individual casinos of dealing me a gaffed game, I've stopped depositing. Cut em off where it counts.

[Mavin1]

Does anyone still believe that the lowest RTP setting on the slots is 91.5%? I don't.

Does anyone believe anymore that the RTG casinos are offering a 90% + payout game, overall? I don't.

Does anyone believe anymore that the operator cannot change the payout settings, as we have been told? I don't.

Give me something to believe in and I might start to deposit more again. So far, I have nothing but 102 deposits without a win (97 with bonus) to hang my hat on. I'd say it's a little more than bad luck. Rather than run around and acuse individual casinos of dealing me a gaffed game, I've stopped depositing. Cut em off where it counts.

I hear ya and am with ya on what you have said, so ditto! They have lost my trust a long time ago and RTG needless to say was the first to go.

As long as players keep accepting substandard action and treatment, then that is what we will always get.

[silkprint]

Terrible customer service and slow payout will drive me away every time .