why chat reps are so rude?

[tat00]

ok so i go to betpheonix and i wanted to know if they have special promos for weekend as i dont play there to much and this is how it went.

Sam: how may I assist you?

elotito: ok trying to win something i have deposited 4times now and no win d u have any weekend bonuses im depositing 50

elotito: i also need no max cashout

elotito: u there?

Sam: you can take a look at the available promotions

Sam: and select the bonus that better suits your needs

Sam: http://www.betphoenixcasino.com/promotions

elotito: hmmm thats not good customer service

elotito: i could do that but its easier to ask you maybe u would know a better solution for me

Sam: it is better if you review the available bonuses, if you have any questions, we'll be happy to help you

Sam: we just can't advise you which bonus to take

elotito: well i cant understand the terms and conditions - so im teling u what i want a no max cash out and as its weekend have u any special promos --- if u cant help just tell me

Sam: click on the sign up bonuses

Sam: there is a 100NOMAX code

elotito: im not a new customer

elotito: i used those already

Sam: you can take it

Sam: you can use it again

elotito: ok i used a 150 one other day can i use that again?

elotito: 150nomax i think code was

Sam: yes

elotito: see if i didnt talk to u i would have not known i can use it again thanks for your help

Sam


so why are they so rude are they from france or something
i just cant stand rude customer service do u really think they would do this at a real casino. " um where can i get a comp ?" rep' go check it out yourself" thats basically what they telling me at this place

where is that great customer service that i expect when im depositing my money i expect a good service and i dont want to hear go to website and check it yourself.

[jelsmith]

ok so i go to betpheonix and i wanted to know if they have special promos for weekend as i dont play there to much and this is how it went.

Sam: how may I assist you?

elotito: ok trying to win something i have deposited 4times now and no win d u have any weekend bonuses im depositing 50

elotito: i also need no max cashout

elotito: u there?

Sam: you can take a look at the available promotions

Sam: and select the bonus that better suits your needs

Sam: http://www.betphoenixcasino.com/promotions

elotito: hmmm thats not good customer service

elotito: i could do that but its easier to ask you maybe u would know a better solution for me

Sam: it is better if you review the available bonuses, if you have any questions, we'll be happy to help you

Sam: we just can't advise you which bonus to take

elotito: well i cant understand the terms and conditions - so im teling u what i want a no max cash out and as its weekend have u any special promos --- if u cant help just tell me

Sam: click on the sign up bonuses

Sam: there is a 100NOMAX code

elotito: im not a new customer

elotito: i used those already

Sam: you can take it

Sam: you can use it again

elotito: ok i used a 150 one other day can i use that again?

elotito: 150nomax i think code was

Sam: yes

elotito: see if i didnt talk to u i would have not known i can use it again thanks for your help

Sam


so why are they so rude are they from france or something
i just cant stand rude customer service do u really think they would do this at a real casino. " um where can i get a comp ?" rep' go check it out yourself" thats basically what they telling me at this place

where is that great customer service that i expect when im depositing my money i expect a good service and i dont want to hear go to website and check it yourself.

idk why....but I would like to hear what Max has to say about the France comment

[tat00]

that was just a personal comment nothing bad about french people lol

[bb28]

I don't see anything about the CS person being rude at all, however they could have and probably should have took the initiative to help you find a bonus that would have been more to your liking.

[takethemoney]

Sam wasn't rude. They have a website for a reason and I see him just directing you there so you could see what your choices were, vs. him having to type it all out. I'm sure he deals with many people, especially on a weekend. From his perspective he is just trying to be efficient, not necessarily rude. Now, Omar, who I don't think works there anymore....is a different story. Sure seems like people are on edge a lot lately.

[PaaskeDKnowUK]

[tat00]

you mean to tell me that if you ask for help in a real casino that answer would be sufficient for you? we are customers, we need to be treated like one even if its a simple question - im tired of getting routed to the webpage when its kinda hard to understand all i want is a bonus and a no max cashout if u look at there page its allover the place and to read terms and condition. i just want it simple and out there . so if i ask a question for it i should get responded by let me check for you like most chat places does

[love2winalot]

Hiya: Both sides here are right. It is simply looking at the same subject from both sides of the fence. As example, Many years ago i had earned a lot of Comps on my, "RED Wynn" card. I asked, "What can i get with these comp points? They replied, "What do you want"?
Me: What can i get?
Casino rep: what do you want?
Me: I don't know, tell me what i can get, and i will choose something.
Casino rep: Tell us what you want, and I will tell you if we can give it to you or not.
........................and it keeps repeating like this............................

Who is right, Me or the casino rep?
Sometimes everyone is right.................

[PaaskeDKnowUK]

Give them a chance, instead of making such a hazzle of it.
Play where you understand the terms etc. , or send them an email, instead of all that talk about being rude....seems a bit silly

[X-Raided]

I didn't see any rudeness at all. Sam just sounds like a typical
customer service rep who has had 30 people asking all sorts
of stuff in the past hour.

Reps are like robots.