Nicolas, management should look at the broader picture, especially when they bonus ban a CM member. For that 1 person you bonus ban, who posts on CM, you may have 10 or more customers who will not deposit because of what they read. All publicity is not good publicity. Still, however, the casino is within their right to do so, of course.
We do look at the broader picture. That is why a CM member is treated like any other player. It would be unethical of us to treat a casinomeister member differently just because he/she is from Casinomeister.
We also can't allow a situation to develop where 'either you give me this, or I'll slander you'. I'm not saying this is the situation now, simply that it happens all to often to us where players make unreasonable demands under threat of 'going to the forums'. If you ever threaten us with that, we will simply reply, you are free to visit and post on any forums you want. We do this because we have nothing to hide. Again, it would be unethical and counter productive to act otherwise.
We believe that if we treat all our players, regardless of forum affiliation, fairly, give them generous bonuses, be honest and open and give great service, that will shine through any possible issues with players we no longer want.
In fact, if players are angry because we don't let them into our casino/use our bonuses, that tells us that we must have something going; I don't see threads of players angry they were banned from Rogue casinos, generally players are happy when that happens (unless winnings are withheld; but then it isn't anger over the banning, but rather the disputed winnings). In general people only get angry over getting restricted from somewhere if that place is good.
Nicolas,
Nowhere in my posts did I say that Bet Phoenix didn't pay me. However, you know, as well as I do, what went on to get me paid in 5 days. And you were also privy to other things that happened with my withdrawals.
As for bonus banning, Dean told me flat out on the telephone that since I was way ahead of the casino that I wouldn't be eligible for bonuses over 400%, not that I was banned period. I asked CS prior to finding out that I couldn't use any bonuses what the status was and 'Sam' sent me to the promo page. So I trot over to the promo page and pick out one. Went back to the cashier page, hit redeem coupon and there it was.
I deposited plenty of times and lost. I just happen to get lucky three times.
Bet Phoenix is perfectly within their right to deny bonuses to anyone. Odds are that you would eventually get all the money back I had won if you allowed me to keep on playing like I was.
Just don't try to make it look like I am some kind of advantage player or bonus abuser. I took what bonuses were offered to me and got really, really lucky.
I never said you are an advantage player. I said we bonus restrict negative value players. The two are not the same.
In addition to my last post, I had better luck playing at Bet Phoenix than any other RTG. Only won 2 RJ in my life and both were there. However, the 5-7 day hold before payment just flat out stinks.
When there is a cap on what you can withdraw, then when you get to that amount, what's left to do? If a player is paid with 72 hrs., they will redeposit cause they are still riding the high of winning. Make them wait a week and the fun goes right out the window and turns to being PO'd.
Just my opinion.
We are planning on lowering our payout time frames. However, until we do, players know what our payout time frame is; we make this clear and they accepted it. We are honest and transparent and this thread seems to imply otherwise. We simply bonus restricted 1 player, that is all that this thread is about.
A nice way of saying "those that have won more than they deposited."
No, it is not the same.
C'mon. You guys have max cashout rules on 99% of your standard bonuses, so you're limiting your losses there. So why would you want to even think about banning anyone from bonuses?
Do you guys not realize that a player that only hits the slots is going to be a losing player, overall? With insane WR's and maximum cashouts on bonuses, it's like hitting the lottery to even think about cashing out on a consistent basis. Have you ever heard of luck?
And in this case, that's all it was..luck. As mentioned before, if they didn't hit those RJ, more than likely they wouldn't have ever been able to cashout 2 of those times.
It all boils down to this: Don't penalize a player because they know when to withdraw.
We don't penalize players for withdrawing. You are assuming that. We simply restrict negative value players in order to provide better service to the rest of our players. A perfectly reasonable proposition.
I bet you'd have no problem in offering a player bonuses for life if they consistently took a bonus and close to the max cashout amount regularly after meeting the WR, but yet they always play it all back. I'm sure that type of player doesn't fall into your "negative value player" category.
And c'mon. 5 days to QT? It's an EWALLET, for chrissakes.
As I mentioned earlier, we are planning on lowering our payout time frames. However, until then, we make our payout time frames clear and there are players who accept the advantages to playing with our casino in spite of a slower payout time frame. It is true there are casinos that offer 12 hour payouts, but those ones certainly don't offer the kind of bonuses/tournaments we do; I've done my competitive research. Soon though, we hope to offer the best of both worlds
Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager
(They sure as hell ain't getting any back).
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