This is what happens when you win too many times!

**all4greed** · 29th August 2010, 07:46 AM

Originally Posted by takethemoney

This is a lose / lose situation for everyone here. Nick has done his best to be professional and offer his assistance here and no matter what he says it appears that Anniemac is going to remain angry, to the point of no reconcilliation. This thread is going nowhere further and hopefully Simmo or Max realize that and just lock it up. It is what it is......caveat emptor.

There are lots worse casinos out there folks and these people in this thread are only human. It's not like there is any bad intent in either party.

I agree.

**NicolasJohnson** · 29th August 2010, 10:28 AM

Originally Posted by takethemoney

Nicolas,
I thought you were going to take some time off this weekend?!?! It sure doesn't appear, from this thread, that you took much time out. Please get rest and don't become another crabby, tired, casino manager.

You are right. I'll leave the thread alone. I think I've answer all there is to be answered. Sorry for getting carried away, I take giving satisfaction very seriously.

Sorry you were frustrated Anniemac, I hope you find satisfaction at some other casino

I truly wish you the best.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

**NASHVEGAS** · 29th August 2010, 04:39 PM

Originally Posted by jod5413

Could he be an old buddy of yours back when you worked for Gambling Wages, or was it Virtual

Checkmate

**maphesto** · 29th August 2010, 05:29 PM

I read this thread and felt that I had read it before..

Originally Posted by NicolasJohnson Feb 2010 at Vegas Regal

5 Business Day Cashout Time Frame
This is something that we need to improve on, no doubt.

Originally Posted by NicolasJohnson Aug 2010 at BetPhoenix

As I mentioned earlier, we are planning on lowering our payout time frames.

Please Nicolas, fix this! You listened to players a lot when you worked for Vegas Regal, but since VRC is a white label you couldn't lower the cashout times.
Now you work for a stand alone casino, fix it!

And don't forget to answer 4 of a kind:

http://www.casinomeister.com/forums/...tml#post383705

**DiamondGeezer** · 30th August 2010, 12:20 PM

I think Nicolas has been both fair and reasonable in his comments. It's entirely up to them as to who they offer bonus to. There is really no need to take it personally if they make a business decision against you.

Can't believe this thread has run to seven pages

. A case of 'move on, nothing to see here' if ever I saw one.

**lauram** · 31st August 2010, 01:59 AM

Originally Posted by DiamondGeezer

I think Nicolas has been both fair and reasonable in his comments. It's entirely up to them as to who they offer bonus to. There is really no need to take it personally if they make a business decision against you.

Can't believe this thread has run to seven pages

. A case of 'move on, nothing to see here' if ever I saw one.

Exactly what diamondgeezer states. This thread has gone on long enough. And bearing in mind how many times Nicholas has responded to this thread, he must be commended. I am positive his time is more valuable to other players, with more serious issues then a player that has been banned on a 400% bonus.
As far as length of time for paying out, heck most of the rtg casinos i play at pay within 24 to 78 hours. I also have a few that take up to 2 to 3 weeks if i use the instadebit deposit. This is just a given with online gaming. Enough trashing casinos unless there is a valid reason. As far as my opinion goes this thread should never of been started.

**manofsteel** · 9th September 2010, 05:14 PM

What would help in understanding the concept is knowing what other factors come into play.

Originally Posted by NicolasJohnson

No can do, any casino that gives this info will go out of business fast.

Hehe, looks like you guys stumbled onto some sort of secret sauce.

**vinylweatherman** · 15th September 2010, 11:49 PM

Originally Posted by DiamondGeezer

I think Nicolas has been both fair and reasonable in his comments. It's entirely up to them as to who they offer bonus to. There is really no need to take it personally if they make a business decision against you.
Can't believe this thread has run to seven pages

. A case of 'move on, nothing to see here' if ever I saw one.

Unfortunately people DO, because it IS a decision taken about YOU, and not a decision made generally about "all customers".

You WILL take offence when you are branded as an "unwanted customer" by a business, and have absolutely NO idea what made YOU so very "special" in this respect.

Others watching from the sidelines think "WTF are they smokin' in the boadroom, this makes no sense at all".

This is further compounded by the sheer SECRECY of the reasoning behind such decisions, there is NO "appeal", and no "right to understand".

The customer in this sense cannot get "closure", even though they may have decided they will never be a customer there again. It is this human need for "closure" that causes threads like this to run on, even though nothing will change as a result.

The same issues affect offline life, you can be refused entry to a club or bar simply because the landlord "doesn't like the look of you". This causes ill feeling because it can affect that person's life, for example - not being able to go with friends to that venue, which in turn negatively affects how they are seen by others.

Annie has a similar problem. She can't get into the "club", so therefore can no longer "socialise" with others who still have full access. The others, whatever they may say, or whatever they are told, are always going to be thinking "what has Annie done?". If the decision has been FAIR, it HAS been based on something "Annie has done", and it has been something that only a small minority of players "do".

Annie has TOLD us what she has done, but commercial secrecy prevents the casino giving THEIR side, which in turn suggests there IS something more to this issue, and something that customers CANNOT know, or the casino "could go out of business".

The only logical deduction is that Annie has a "system", and it WORKS!, and works MATHEMATICALLY in the long term, even if not demonstrated in the SHORT term.

This goes against the idea that "the house always wins", and that those that peddle the various "systems" are nothing more than "snake oil salesmen".

There MUST be "systems" out there that WORK, and these are known to the casinos who look for the patterns, and thus ARE prepared to make such decisions based on relatively small sample sizes because they cannot take the risk that they really HAVE seen a "system" in play, thus CANNOT allow things to continue long enough for a more reliable sample can offer proof that it IS a "system player", rather than a fluke.

**anniemac** · 16th September 2010, 12:09 AM

VWM,

Let me tell you if I had a 'system' I would be winning a whole lot more.

As far as your post, you are pretty much on the mark. Regardless of the issues I had with the payout time, I never posted on any forum openly about Bet Phoenix until this thread. It really hurt my feelings that a casino, or anyone for the matter, would kick me to the curb for doing nothing wrong and I was and still am pissed.

When a player is bonus banned, account locked etc. the first thing that other players think is, 'OMG, what did they do?". "They had to do something bad for a casino to not want their money anymore." Then you are forever branded as a 'bad' person in the eyes of your peers.

But, water under the bridge. Now other casinos are getting money that would have been spent at Bet Phoenix. I wish Nicolas no ill will. Personally, I think he gets the brunt of the bitching when it really should go elsewhere.

**takethemoney** · 16th September 2010, 12:58 AM

Originally Posted by anniemac

VWM,

Let me tell you if I had a 'system' I would be winning a whole lot more.

As far as your post, you are pretty much on the mark. Regardless of the issues I had with the payout time, I never posted on any forum openly about Bet Phoenix until this thread. It really hurt my feelings that a casino, or anyone for the matter, would kick me to the curb for doing nothing wrong and I was and still am pissed.

When a player is bonus banned, account locked etc. the first thing that other players think is, 'OMG, what did they do?". "They had to do something bad for a casino to not want their money anymore." Then you are forever branded as a 'bad' person in the eyes of your peers.

But, water under the bridge. Now other casinos are getting money that would have been spent at Bet Phoenix. I wish Nicolas no ill will. Personally, I think he gets the brunt of the bitching when it really should go elsewhere.

Annie, please be fair. I've read about the whole fiasco and your were hardly kicked to the curb. When I think in terms of being kicked to the curb, I think of being barred. That is not the case. You were told you could only have max bonuses of 400%. Boohoo! That's still a good bonus! Still, however, you insist on trying to draw this casino through the muddy swamp. Bonuses are a privilege, not a God given right. When are some of you people gonna figure that out? Truth be known, if most of us were not on such a budget as to require a large bonus to have some appreciable amount of action, we would be better off not taking ANY bonuses. Just calling it as it is. Be honest with yourself here.