Lucky Emperor is stealing from me!!

**salamongenet** · 15th July 2010, 12:07 AM

I deposited 100$ and received a 100$ bonus. I started playing around on slots and blackjack with smaller bets and gradually increased them. I click on spin with a 40$ bet on cashville then win 20000$!! I take a screenshot right away and start going crazy. I couldnt help myself though so I kept playing on blackjack and slots. Lots of blackjack double exposure also. At which point I was betting 100-1000$ a hand and went as high as 25k and dropped all the way down to like 13k... Then I managed to get back to 20k and said okay thats enough im cashing out now. This can pay for a new car for christ sake, why would I gamble it. Anyways I cash and cashout but the gambler in me couldnt resist so I went back and reversed the cashout. It was my day how can I win a 20k jackpot!!! Anyways I reverse it and play and go up to like 22k and lose it all back and cashout 20k again. Then they send me an email saying that its 4k maximum per week so I reverse it all and keep playing and lose like 6k and only have 13k left.. No big deal I can still use this money to play bills and have a little poker bankroll to play with. So i cashout 3000$ hoping they will pay me soon so I can send that money to my poker account. This is the email they send me after that:

Hello Sebastien

Please take note of the following.

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino. For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

Your winnings will be confiscated and your deposit will be refunded to you.

Thank you and kind regards,

Rudolf

Risk Management Team

I am completely in tears and enraged after reading this, I call them and talk to Rudolf himself. Who tells me very directly that my winnings are void. Look at this email so cold, how can they have no heart!!!! Rudolf tells me that my bet of 40$ was irregular and that I breached the terms by doing that! How could they do this to their customers??? I thought this was a good casino and would pay me, they are just coming up with an excuse to not pay me right?? Are they allowed to hide this in their terms?? Because they know not everyone will read all the fine print... How could any person in their right mind want toplay online gambling when dealing with casinos like this, that have stupid terms that are there only to take the winnings away from people they dont want to pay. How could someone deposit 100$ get a 100$ bonus and only want to play at 25$ the whole time?? That sounds absolutely crazy to me.. am I the only one here?? Because Rudolf is blaming this all on me and making it seem like I was trying to do something bad with my irregular play. This is non sense, please can anyone tell me if they agree with me???

**Tycoon83** · 15th July 2010, 12:44 AM

That's why I don't take bonuses. Sorry to hear man.

**brianzz** · 15th July 2010, 01:13 AM

Casinos have absurd rules to screw you out of your winnings in the off chance that you happen to win. Take your deposit back and move on.

**nerv** · 15th July 2010, 01:18 AM

I am really sorry to hear this but you chances to see this money, to be optimistic, are very slim.

Very painful lesson learned: read T&C before you play, especially if you take a bonus.

**Marie2473** · 15th July 2010, 02:11 AM

well you have learned the hard way. I have actually seen this rule before, but since I am a lowroller I do not have to worry about it.
Unfortunately it is in their rules, so the chanse of u seeing your winnings are close to zero
I feel sorry for you but like someone else said, it is important to ALWAYS read the T&C´s!

**manofsteel** · 15th July 2010, 04:21 AM

Online casino 101:

Rule #1: Read the fine print!

As one of the previous posts mentioned, this is extremely important if you are taking a bonus. In some cases I have found T's & C's to be so vague that I either wouldn't even consider taking the bonus or I would find another place to play.

You should also take a look at the casino list here. Lucky Emperor Casino is marked as "proceed with caution" though I'm not sure why. They are running Microgaming software, which should be a solid seal of approval.

In most (all?) cases the bonus places restrictions on how you can play. The way I like to play, I would never take a bonus. Unfortunately, taking a bonus is also one of the best ways to come out ahead of the house edge.

My suggestion, go ahead and take the bonus but read the T & C's very carefully. Play carefully within the rules and hope that you can come out ahead after clearing your wagering requirements. If you are ahead after clearing the requirements, then you have some house money to go nuts with.

Do I agree with the T & C's? It doesn't matter, if the fine print is there, then you either need to agree with it or deposit into a different casino.

**Nate** · 15th July 2010, 09:54 AM

Such a shame that they make every conceivable effort to ensure they trap you with bonuses... I hope it all comes clear for you...

The sad reality is that you'd never find such ridiculous and stupid terms in a land based casino...

Good Luck Bud

**KasinoKing** · 15th July 2010, 12:47 PM