Lucky Emperor is stealing from me!!

[vinylweatherman]

The term is there, but WHERE IS THE FLEXIBILITY. This is a case where the play was RECREATIONAL, rather than "abusive". It was NOT a case of betting big from the start, but rather a case of doing what comes naturally for a gambler, getting carried away by the "rush" from a good session & making looser and looser bets.

They could have thrown away a whale, because if you had been paid without problems, you could well have been back, and may have played some more at this level, where you might have encountered the more likely scenario - you LOSING 20K to the casino in a single mad session.

It also illustrates that even playing the goddam SLOTS is no longer a guarantee of a "smooth ride" when it comes to using a bonus. I used to advise players to "just play slots" in order to avoid these kinds of issues with a welcome bonus, but I have not been able to do this lately, as the above illustrates.

Players cannot even rely on asking CS to clarify terms they don't understand, because many CS agents don't even understand the rules, and thus give wrong answers. IF CS agents cannot understand the rules, casinos should expect that not all of their PLAYERS will be able to understand the rules either.

This violation was against the LETTER of the rules, but was certainly not against the SPIRIT of them, so I don't expect ANY more of the "not played in the spirit in which the bonus is offered....." bullshit excuses from casino rewards when explaining why a player has not been paid.

You can also get winnings voided by Casino rewards for using Autoplay, or even for taking up a bonus they themselves have PERSONALLY invited you to take if there is simething in the rules making you ineligible. Unsually, a peronal invite trumps general rules, but with casino rewards, a personal invite can be a TRAP, because you don't EXPECT to have to check eligibilty if an agent has PERSONALLY invited you to take the bonus.

Casino Rewards are a law unto themselves, and this has earned them a place in "not recommended" it seems. They have a rep, but mainly for AFFILIATE issues, they can't be arsed to have a PLAYER rep.

[jod5413]

I thought this was a good casino and would pay me, they are just coming up with an excuse to not pay me right?? Are they allowed to hide this in their terms?? Because they know not everyone will read all the fine print...

Once again, everyone needs to read all the rules of the casino, including "the small print". If they do not understand the rules, they need to ask and get either e-mail support or a copy of a chat pertaining to the rules that are not understood.

I am getting more and more tired of players trying to cry "foul" when the fault lays with them NOT READING THE RULES.

Come on, people, it isn't that hard, as adults surely we can, in fact, read and understand the rules?

[vinylweatherman]

Once again, everyone needs to read all the rules of the casino, including "the small print". If they do not understand the rules, they need to ask and get either e-mail support or a copy of a chat pertaining to the rules that are not understood.

I am getting more and more tired of players trying to cry "foul" when the fault lays with them NOT READING THE RULES.

Come on, people, it isn't that hard, as adults surely we can, in fact, read and understand the rules?

Do you always remember the rules, and stay disciplined and completely rational when the adrenalin REALLY gets going.

Casinos RELY on this "adrenalin effect" to make money. It is the player that can remain calm, logical, and disciplined that usually ends up labeled as "advantage player", and often beats the casino by cashing out at the best opportunities, rather than when their mood has calmed down.

If EVERY player read all the rules, and managed such levels of control, casinos would take a hammering.

Rival's central database system was DESIGNED to weed out, among other things, players who could play in a controlled manner, and who cashed out at the optimum times, and bonus banned them to get rid of them.

The true advantage players ALWAYS read the rules, mainly because they are on the lookout for the loopholes they can exploit. This was NOT exploiting any loophole, this was a situation that would be a considerable embarrassment for any self respecting advantage player to have been caught out in.

There would also be a way out of such a situation - pity the OP didn't spot it

[slotplayer]

I guess this the third time I'm reading about the bonus rules denying a payout.

xhttp://www.gpwa.org/forum/uk-casino-club-casino-rewards-denies-10k-payout-resolved-186950.html

So last week the land casino sent me $75 bonus play.
So I took the 1 hour ride as it was brutally hot.

To make a long story short for the hell of it I tried to cash it out and see if I could deposit the slip in another machine, it cashed out the $3.75 I won and left $50 bonus in the machine for me to play with. No BS rules, straight forward.

Today they sent me another bonus play card and I read the fine print under it and it said must be played on the machine I claim it on.

Really there was like 3 or 4 rules - pretty simple.

Of course there was just the one game but it is not that hard for online casinos to either disable the restricted games and wagering on certain games or have a pop up message. I've cashed out winnings at MG's and it has a message saying the remaining bonus will be forfeited, do you still want to cash out? or something like that, so I know it can be done.

Incidently, I closed the couple of MG accounts I had last feb and haven't played a single dime online since. Its just not worth all the hassles, especially with banks calling.

[jod5413]

Do you always remember the rules, and stay disciplined and completely rational when the adrenalin REALLY gets going.

Actually, yep, I do.

Maybe I am just not a "true" gambler. But, even when I get a really good hit, I never worry about getting paid, because I READ all the rules and regulations before depositing and playing. And yep, I get a real rush when I hit a really good one!! How terrible of me, NO?

[darkpixie]

Wait..... This crap is in the rules??? I thought this was GAMBLING ????

Heck you would think they would love players that foolishly pop $40 a spin with a $200 balance. So a guy got lucky, so what?? How the F is this abuse?

[winbig]

I think the casino should be happy to have players deposit $100, start with $200 and pull for $40 a spin. Quick and easy money - most of the time.


And the age old question still applies - the question that operators REFUSE TO ANSWER -

If a player breaks the T&C on a bonus and loses, WILL YOU REFUND THEIR DEPOSIT?

...of course we all know the answer - No.

[rouletteguy]

My beef isn't with the bonus or the T/C my beef is that when a newbie fresh from the farm signs up to play with a bonus they automatically assume it's free money with no catch. The promotional material is designed that way and it's somewhat misleading as far as I'm concerned. Look at it this way say you downloaded the new adobe reader agree to t/c blah blah blah and carry on. A week later you get a bill for 5 grand and they direct you to the T/C saying you agreed to pay. Nobody reads that shit!!! come on much less a rookie with a few extra minutes and cash to burn. TERMS AND CONDITIONS APPLY should be a big bold feature of all promo's. or as soon as you click on the bonus it should take you to the T/C page immediately. Just my two cents.

[salamongenet]

Doesn't it seem that this rule is there just to be able to not pay a big win if they choose to? Most people when they start winning will naturally start betting more than 25$ a hand.

Fact: In the MG software the operator has the ability to set the bet limits to a certain percentage of the bonus (from my experience with other MG casinos).

So now there are two possibilities: They either know that they can do this or not. I doubt that a casino of this size is stupid enough not to realize this, the simple fact that they have this rule means that they are copying their competitors, so I am guessing they would of also noticed that many of them set the maximum bet to be set in the software. That being said, if they are willingly not setting a maximum bet it MUST mean they want to void some cashouts. I am guessing that the "some" means if you are a bonus abuser and not a "real" player. If you look at other casinos that have this rule and do not have the maximum bet size enforced in the software they usually will pay winnings if they don't consider it bonus abuse. This way they pay out their "normal" customers and get the bonus abusers money (they give back the deposit when they win and keep the deposit when they lose, not bad). 32Red and Intercasino are examples of casinos that work this way.

Now with lucky emperor, from my previous logic, their intent of not having the maximum bet in the software must be to void some cashouts but its obvious that my play was not bonus abuse therefore we can be even more precise and say that they void ALL cashouts.


In other words, the reason they have that rule there is to screw people out of their money, this seem very clear to me. == dishonest == rogue or whatever you want to call it. DUCY?

HOW CAN ANYONE DEFEND A CASINO THAT WANTS TO TAKE PEOPLES MONEY IN A DISHONEST WAY?

[nerv]

Doesn't it seem that this rule is there just to be able to not pay a big win if they choose to? Most people when they start winning will naturally start betting more than 25$ a hand.

In fact, AFAIK this rule is incorporated in order to prevent some advanced strategies regarding bonuses. You can find it at many online casinos. I am not going to write ti here exactly how, but if you search the forum or internet you will find it quite easily.


What I will advise you is to read about PAB proccess (here, at casinomeister) and see to start one.

Fact: In the MG software the operator has the ability to set the bet limits to a certain percentage of the bonus (from my experience with other MG casinos).

So, you're not completely new to this online casinos industry. You should then know that quite a number of casinos are not "association of gentlemen".

So now there are two possibilities: They either know that they can do this or not. I doubt that a casino of this size is stupid enough not to realize this, the simple fact that they have this rule means that they are copying their competitors, so I am guessing they would of also noticed that many of them set the maximum bet to be set in the software. That being said, if they are willingly not setting a maximum bet it MUST mean they want to void some cashouts. I am guessing that the "some" means if you are a bonus abuser and not a "real" player. If you look at other casinos that have this rule and do not have the maximum bet size enforced in the software they usually will pay winnings if they don't consider it bonus abuse. This way they pay out their "normal" customers and get the bonus abusers money (they give back the deposit when they win and keep the deposit when they lose, not bad). 32Red and Intercasino are examples of casinos that work this way.

Now with lucky emperor, from my previous logic, their intent of not having the maximum bet in the software must be to void some cashouts but its obvious that my play was not bonus abuse therefore we can be even more precise and say that they void ALL cashouts.


In other words, the reason they have that rule there is to screw people out of their money, this seem very clear to me. == dishonest == rogue or whatever you want to call it. DUCY?

Pretty much agree with you. Now, I don't really know how the back-end application of casino software looks and what they can do or not, but as you mentioned before there are other casinos with bet limits applied so logically this one should be able to do it also.
I am trying to recall now if I ever saw bet limits on slot actually (other than limits by the game design itself) and I am not sure if I ever saw it.

HOW CAN ANYONE DEFEND A CASINO THAT WANTS TO TAKE PEOPLES MONEY IN A DISHONEST WAY?

I really understand your frustration now. I would be screaming and bitting left and right if this happen to me. But, if you read replies in this tread, no one actually defending the casino.
I think all of the posters here agree that you are screwed and casino didn't act in a good spirit (me included). What I read in this thread are opinions summarized in two thoughts:
1. Yes, casino did screw you over, calling on clauses that actually are not intended for your play (you didn't place bet on any table game over 25$, do you?)
2. Legally (or whatever should be the term), they have much better cards in their hands than you.

I totally agree with vinylweatherman that pressure should be made on casinos (and through them to software providers) to finally incorporate modules which will enforce those rules through the game. Otherwise people will simply give up on casinos applying more and more cumbersome rules.

After all, no one here wish to spend 1 hour of reading T&C and 15 minutes playing games (till busted ).