#%$!@&* Rival support

[funeral979]

info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 18seconds. An operator will be with you shortly.
info: You are now chatting with 'Craig'
Craig: Welcome to casino Live Chat. How may I help you?
xxxx: hi there, I was wondering why my comp points are not accumulating
Craig: May I ask for which casino this is?
xxxx: vegas regal
Craig: May I have your Login name and email address please?
xxxx: xxxx
xxxx: xxxx@hotmail.com
Craig: One moment please.
Craig: because it a free promotion
Craig: only on deposits
Craig: you get compoints
xxxx: was this just changed? I have been getting comp points on deposits and no deposits for the past 6 months
Craig: sorry so you never deposit
Craig: before ?
xxxx: yes I have about 10 times
xxxx: and wether i use a free promo or play with a deposit i have been getting comp points
Craig: well that is how you got your
Craig: comp points
xxxx: i am saying i have always accumulated them on no deposit offers as well
xxxx: this is the first time i have not
Craig: yes because this a free deposit
xxxx: but i have used many free deposits before at this casino
xxxx: and i have gotten comp points for my play
xxxx: with the free deposits
xxxx: do you not understand what I am saying?
Craig: yes I understand
Craig: but I no for a fact on no deposit
Craig: bonus
Craig: you do not get comp points
xxxx: well ummm I am not lying to you
xxxx: I have always gotten them....for all my deposits and all my free deposits at vegas regal casino
xxxx: always
xxxx: i just wanted to know if the policy changed
info: Your chat transcript will be sent to xxxx@hotmail.com at the end of your chat.
xxxx: nevermind

[Nifty29]

Absolutely pathetic.

I mean, the rep cant even spell or use English properly:

but I no for a fact on no deposit

you get compoints

yes because this a free deposit

Bryan - please consider placing Rival Casinos that use this 5th-rate CS in the not recommended list until they hire their own CS staff. Maybe then we can sort the wheat from the chaff by finding out who is prepared to do it i.e. those that actually care about their customers.

[De Beuker]

Just fyi, it seems that indeed the policy has changed, no more comps on freebies at VRC.
Sucks, now I cannot see how much playthrough I've made.
Made many deposits there, and always got comps on both deposits and free chips.
Not that I care much as a lowroller for those few dollars, but it was very useful as a playthrough indicator.

[chuchu59]

Unlike most Rival casinos, you dont earn double on comps for slot play at VR. I have hardly cashed out on any of their freebies though on occasions after racking up some comps try to play some table games and cash out hte minimum of $25.

Frankly, I have lost far more than what I withdraw at VR. If they are so stingy as to not comp any freebie play I doubt whether I will deposit any more. This is not the way to treat regular customers. Before even implementing a 48-hour cashout policy you are slapping this on us.

Any comments Nicolas?

[Balky]

I played a freebie in Tropica two days ago and noticed that the comps counter stood still. They must have changed the policy.

Cheers Balky

[AussieDave]

Sorry if this p!sses peeps off, but why in hell are you still playing at these places?

CM is practically filled to the brim with Rival threads of peeps b!tching about these white label crap casinos, but still people deposit, get shafted and return to posting more threads about how crap Rival white labels are.

Here's a thought...get a pencil and blind fold, visit the not recommended list, put on your blind fold and go whirly whirly with your pencil.
Which ever casino your pencil lands on, deposit $100 bucks.

Whats it take to get it through peeps heads

These places all use the same crapola customer support, withdrawals far exceed acceptable time frames, not to mention they keep changing terms and play condition without informing their players.

I'm so sick of coming here every day and reading Rival is Crap threads.
Especially true when I see most of the same peeps b!tching in these threads about how crap Rival white labels are.

Hello!!! News Flash...Rival White Labels are CRAP.



Cheers



Dave

[maphesto]

I took this from a 100% deposit bonus at Da Vinci´s Gold:

* No comp points are awarded for play during this promotion

At their web page they clearly say this:

At DaVinci's Gold we offer you comp points every time you wager.
These points can be turned into cold hard cash!

This means that promotions change faster than they know themselves.
Is there any central system that helps them with these things too?

I have to admit that the promotion offer with the mentioned bonus rule was NOT bad in other ways.

I can understand that casinos don´t want to give away comp points at free chips or really huge bonuses(over 500%) when you actually use "play money" to achieve points. But this wasn´t that kind of promotion.

[Nifty29]

Well said Dave.

I think it really is time for CM to give these places a wake up call to protect the members from all this stuff....but sometimes you wonder if the warnings fall on deaf ears.

Case in point - member posted the other day that after 4-5 days they hadnt been paid, so emailed and was told they have to provide docs (what a crock..after 4 days??? sheesh) and that they would have to be reviewed and it would take another 4-5 business days. Now, quite rightly the member complained and got the rep involved, who then informed the member the delay would only be a few days - so, 7+ days in all. The member now says they are happy they wont have to wait the extra 5 days and they will certainly 'be back again to play'. WTF??? Why arent they saying 'Well thanks for taking a week to pay me my money - seeya!!"??

Re: comps. I dont have an issue with not getting comps on freebies, but I do have an issue with suddenly invoking the rule without emailing players - a little like the Inetbet max bet on freebies issue. I mean, they dont mind emailing about every other thing so why not something that players actually need to know???

[Stovetopp]

Well said Dave.

I think it really is time for CM to give these places a wake up call to protect the members from all this stuff....but sometimes you wonder if the warnings fall on deaf ears.
Case in point - member posted the other day that after 4-5 days they hadnt been paid, so emailed and was told they have to provide docs (what a crock..after 4 days??? sheesh) and that they would have to be reviewed and it would take another 4-5 business days. Now, quite rightly the member complained and got the rep involved, who then informed the member the delay would only be a few days - so, 7+ days in all. The member now says they are happy they wont have to wait the extra 5 days and they will certainly 'be back again to play'. WTF??? Why arent they saying 'Well thanks for taking a week to pay me my money - seeya!!"??

Re: comps. I dont have an issue with not getting comps on freebies, but I do have an issue with suddenly invoking the rule without emailing players - a little like the Inetbet max bet on freebies issue. I mean, they dont mind emailing about every other thing so why not something that players actually need to know???

I agree Well said Dave.....
If the CM were to do this how much would we have to pay for babysitting services...

[Cant_Get_Right]

Dave and Nifty I couldn't agree more! Why do people even play at these rival casinos is beyond me. I don't have one single rival installed on my computer. For the varies reason you both described. I don't know if he still does support with rival. But there's this one guy named Thomas. He seems to be doing support for every rival casino I visited. This guy is really a pain in the neck. Time and Time again I have deposited. Spin $1 per spin and maybe get $1.50 on 4 symbols. I have went 50+ spins and maybe win 4 or 5 times out of 50 spins for a total return of $7.

Another casino I refuse to play also is Inetbet. They also have this guy name Alan that seems to have a smart mouth at times. Sometimes my email would go unanswered for hrs or days. They "WILL NOT" get live support or phone. They do allow cashable bonuses, but the are rather small. And don't allow table play. There are many other casinos that does allow table play. Plus the bonus is alot bigger than $50. Just IMHO!