rival runaround

[mark421]

cashed out 325$ on the 25th of feb at pantasia this is my 6th cashout there ,i go to live chat to see what's taking so long they say they needed more docs and said they sent email,but didn'tsend anything,i sent in my docs long ago,last month tropica did and said the same thing,waited till i contacted them to say they sent email for docs ,which they sent nothing,anybody else getting the runaround from rival?

[Nifty29]

cashed out 325$ on the 25th of feb at pantasia this is my 6th cashout there ,i go to live chat to see what's taking so long they say they needed more docs and said they sent email,but didn'tsend anything,i sent in my docs long ago,last month tropica did and said the same thing,waited till i contacted them to say they sent email for docs ,which they sent nothing,anybody else getting the runaround from rival?

Mark, most Rivals are pulling this stunt recently.

The casino will NOT ask you for docs etc until you email them to find out where you cashout is.....and THEN they have the audacity to start the timer for the 4.99 to 5 business day cashout timeframe from that point but will take longer because it takes them several days to look at your ID and then a few more days to read it.

Seriously, this is just total crap. If the casino needs docs etc they should request them within 24 hours of your cashout being made.....putting the onus on the player to send them is just another excuse to hold on to the players' money (and it was the OPs SIXTH withdrawal for goodness sake!!)

Bryan/Max - could you please consider 'not recommending' Rival casinos that do this to players? This kind of behaviour has 'rogue' written all over it!

Mark - I would PAB if I were you.

[mark421]

i am so p**sed now they tell me to resend the faxback(live chat)
,but i can't find it on the homepage and they don't answer my emails,live chat is like 2 year olds,and the phone # always says not available,i can't even reverse it because it's been processing for 9 days,i'm going to be done with rivals

[AussieDave]

Hi Mark,

Just as a heads up the Terms regarding a PAB stipulate that you agree not to post about the complaint at CM or any other forum whilst the PAB is being handle.

You may want to stop posting about it. Otherwise you risk it being dropped.

Again just a friendly reminder


Cheers



Dave

[mark421]

i didn't pab ,due to using one on tropica,i thought you only got one pab on a casino not on this site

[spike38]

Mark, I just went through the same,exact thing at a different Rival. Did you deposit using a credit card ? Otherwise you don't need the faxback form. They finally informed me of that gem after two months. Seriously, I know what your saying about the live support, phone unanswered, emails unanswered but keep after them. Live support is probably your best chance to reach them. It took me two months, one week but I was finally paid.

[PureVegasCasino]

If you ever encounter even the slightest difficulty withdrawing from Pure Vegas then please let me know and I will intervene.

As a matter of fact, a couple members already contacted me during the withdrawal process and I was able to monitor everything, and it was all too smooth. I am here to help, so make sure to stay in touch.

Sorry that you have to deal with these issues, but not all casinos were created equally.

Thanks,

Pure Vegas Casino

[Nifty29]

If you ever encounter even the slightest difficulty withdrawing from Pure Vegas then please let me know and I will intervene.

As a matter of fact, a couple members already contacted me during the withdrawal process and I was able to monitor everything, and it was all too smooth. I am here to help, so make sure to stay in touch.

Sorry that you have to deal with these issues, but not all casinos were created equally.

Thanks,

Pure Vegas Casino

With all due respect, IMO it is inappropriate for you to post like that in this thread.

Your casino doesnt use Rival software, and nobody has said anything about Pure Vegas at all.

It smacks of 'well they dont treat you right so come and play with us' - which is self-promotion - which is advertising and it doesnt belong in a discussion thread.

It is very close to a 'cloaked ad' and also 'hijacking'...the thread is about a player having an issue with a completely unrelated operator and your contribution has nothing to do with the topic at hand...and it certainly doesnt help the OP at all.

[PureVegasCasino]

Hi Nifty29 -

Please forgive me if I insulted you or anyone else... I wasn't expecting your reaction, but fair enough. This is the world's greatest and most interesting casino forum, but I got to tread lightly. Ok...

It was more in response to the "run around" aspect of the original post and others currently active. As a former online player myself, I know how frustrating communication can get with online operations. This post is full of frustration, and there are several other similar threads on the forum as well. Reading daily in this forum, I see a lot of complaints regarding to level of service, processing delays, casino SPAM, player bans, on and on --- simply crazy times these days.

With such uncertainty out there, it's getting tougher and tougher for the players. My only point was that I will be available on this forum to help people along if they encounter difficulties. We can't guarantee perfection, but we can sure try.

[Nifty29]

Hi Nifty29 -

Please forgive me if I insulted you or anyone else... I wasn't expecting your reaction, but fair enough. This is the world's greatest and most interesting casino forum, but I got to tread lightly. Ok...

I didnt say anything about being insulted - just that it was inappropriate in this thread. If you had posted this in a thread about your casino then its appropriate, as the thread is about your casino. Do you see where Im coming from? Imagine if another casino rep saw this and posted "Yes well we, like Pure Vegas, will always get things sorted for you etc etc"? And then maybe another rep? I cant ever remember a rep from another casino posting comment in a thread about a competitor, telling everyone that they wont have the same problems if they play at their casino...and there is a reason for that....it isnt appropriate.

It was more in response to the "run around" aspect of the original post and others currently active. As a former online player myself, I know how frustrating communication can get with online operations. This post is full of frustration, and there are several other similar threads on the forum as well. Reading daily in this forum, I see a lot of complaints regarding to level of service, processing delays, casino SPAM, player bans, on and on --- simply crazy times these days.

Well thats fair enough - no problem there - so why not post something like "As a former online player I really feel that this is an unfortunate situation and its just not right etc etc" - it was unnecessary to tell everyone about how you handle things at Pure Vegas and spruik your services as a rep...the fact you are a registered rep is enough...if a played needs your help they will contact you surely?

With such uncertainty out there, it's getting tougher and tougher for the players. My only point was that I will be available on this forum to help people along if they encounter difficulties. We can't guarantee perfection, but we can sure try.

Yes it is getting tougher, and as stated above we know you are available to help with Pure Vegas - but it doesnt help the OP one bit, apart from possibly enticing them to your casino. I mean, its a bit like being in a store when a customer is having an issue, and interjecting with "you would never have this problem at my store" - it doesnt help them at all, but its handy bit of PR.

Im sure your intentions were good (well I hope so anyway), but it could very well be interpreted as self-promotion, which is why other reps dont do it. Its nothing personal, I dont know you, but its all about perception.