Something to meditate upon...

**DaveSold99** · 10th February 2010, 05:27 AM

Imagine this:

1) You open up a new account

2) You make a $100 deposit

3) You take a 100% bonus

4) You see $300 in your account...

what would you do?

**SlotKing** · 10th February 2010, 05:31 AM

Originally Posted by DaveSold99

Imagine this:

1) You open up a new account

2) You make a $100 deposit

3) You take a 100% bonus

4) You see $300 in your account...

what would you do?

Without a doubt, immediately go to support. Something is obviously fishy and needs to be corrected. I also WOULD NOT TOUCH the balance until it was straightened out, for fear of "bonus abuse".

My 2c.

**DaveSold99** · 10th February 2010, 05:53 AM

Originally Posted by SlotKing

Without a doubt, immediately go to support. Something is obviously fishy and needs to be corrected. I also WOULD NOT TOUCH the balance until it was straightened out, for fear of "bonus abuse".

My 2c.

EXACTLY

What happens is that sometimes there are misunderstandings in relation to this issue. The idea is to play fairly for both sides. All players have the right to get paid when they have played going 100% by the bonus rules (if they have taken a bonus). Following that same logic, the casinos have the right to take proper action whenever something unusual happens with an account. It's common sense. Nobody wants to be treated unfairly.

When it comes to online casino gaming there is nothing better than finding the right casino, getting to know who you are dealing with and become friends with them to share each others entertainment business with honesty and loyalty.

You said "fear of bonus abuse". I think that there is no reason to be afraid when you are doing business with people you trust. Open communication is necessary on both sides. There is no need to be "hiding" or "avoiding" each other. We are all adults and we can solve our differences just by communicating in a clear way.

**oldtrvlagt** · 10th February 2010, 07:43 AM

It's not only "fear of bonus abuse" but I want the casino I'm playing at to be fair and honest with me. How can I expect that if I'm not fair and honest with them. What good does it do me? I had a Federal Tax refund sent by mistake to my bank account many years ago when they first started doing direct deposit refunds....I contacted the IRS but also the bank. It took them a couple of weeks but they did figure it out and took the money back. What good would it have done to go out and blow the money, knowing full well it wasn't mine, and I would have to give it back.

Why would I do one and not the other? We all complain about the "rogue" casinos...wouldn't this be "rogue" player behavior?

**maxd** · 10th February 2010, 07:59 AM

Originally Posted by DaveSold99

what would you do?

Judging from what I see in the PABs your average player would say "woo-hoo four day weekend!" and immediately start playing the lot.

Bad idea.

As far as I can see that unexpectedly large balance in the player account should be treated like an unexpectedly large balance in your bank account: something is not right and you can bet that sooner or later someone is going to figure that out. Best to contact someone about it and get things sorted than assume the gods have finally smiled upon you and spend it as if it was yours ... which it isn't.

**cheetahwind** · 10th February 2010, 08:01 AM

Here's even the better question, let's say you deposit at an Accredited Casino. That advertises 30x playthrough, yet the playthrough counter gives an extra 2x times play. Making it 32x times. Yet support doesn't see it? What would a good casino manager do?

**SlotKing** · 10th February 2010, 10:14 AM

Originally Posted by DaveSold99

EXACTLY

When it comes to online casino gaming there is nothing better than finding the right casino, getting to know who you are dealing with and become friends with them to share each others entertainment business with honesty and loyalty.

You said "fear of bonus abuse". I think that there is no reason to be afraid when you are doing business with people you trust. Open communication is necessary on both sides. There is no need to be "hiding" or "avoiding" each other. We are all adults and we can solve our differences just by communicating in a clear way.

Most of us players already know this. Unfortunately, it seems that most (and I stress MOST, hence not all) casinos cannot, for the life of them, grasp this concept. They are simply in the business of taking wagers and seem to forget that there is a bigger picture to be seen.

One in particular (3Dice) will take the time out of their day to actually stop what they are doing and go have a chat with their players (or throw a party, or play a game, or this, or that) - something any other casino or casino manager (at least IMO) couldn't be bothered to do or could care less about. They seem more concerned with the high rollers and how lavishly they treat them, as opposed to the "little guys" who come for entertainment.

I agree wholeheartedly that there needs to be a respect and trust - and that it has to go both ways. The tough sell here is on the casinos' side to get to know their players and learn, from their own mouths, what they would like and how they would like to be treated. This measure alone would probably cut complaints at least in half, since there would be someone that people could talk to as if they were one of your friends.

The reason I say "bonus abuse" is because most casinos (again, not all) would say to themselves.. "Wait.. they weren't supposed to get that much!", immediately search out that idiotic term in their T&C's, invoke it, and piss yet another player off. This, in turn, leads to more bad publicity, which leads to forum postings, etc, which leads to more reasons why countries like the US are attempting to ban OG. This would not happen at places where there is mutual trust - as the player would notice something "off" and do the right thing by notifying someone about it - unless the player is rogue and decides to screw the casino - in this case, the casino has every right to screw them back.

But you are right Dave.... we are all adults. And if certain casinos would step up by admitting they are as well, as opposed to whiny children claiming the bully hit them, things would certainly quiet down.

**Jasminebed** · 10th February 2010, 07:00 PM

I would immediately contact support to find out what is going on. Before playing. Sure hope that it would be corrected immediately. Sometimes casinos offer a variety of SUBs, and the terms are not all the same.

A 100percent bonus might well be cashable, with no max cashout. The 200 percent offer is likely phantom, and can't be cashed out.

If I just hit a lucky day when there was additional offer, and support provides me with a link to the terms, I might choose to play the extra bonus.

Whatever reason it is in my account, I need to know what changes that makes for me as a player.

Maybe I took a bonus that allowed me to play all games, and they incorrectly credited a slot bonus.

First step is to find out why it is there. And if the problem was not corrected within eight hours, I'd be emailing to have the bonus removed, my deposit returned, and my account closed.

Mistakes do happen, but a casino's ability to correct them "on the fly" matter a whole lot to me.

When I deposit, I want to play. I don't have so much gambling budget that I can just go off and make other deposit(s), and when I do win, I expect payment promptly.

**love2winalot** · 10th February 2010, 07:41 PM

Hiya: Well Most players do not hang out on message boards and such, and would just accept it as is, and start playing. It would be interesting if they lost $200, "their $100, and the $100 bonus", before the mistake was discovered, and with the other, "mistaken $100", had met playthru, and Won a LOT of money...........

Here is what a player should actually do.
1. Check bank acct to make sure they only deposited $100, and not $200, via a mistake, or a double charge on the deposit.
2. Check to see if they have any e mail from the casino saying here is an extra $100.
3. Check Casino web site to see if there was an adjustment to the bonus. Maybe 200% this week only, or a Casinomeister special, or something like that.
4. Then, if after doing all this, you have NO idea why there is an extra $100 in your ballance, you contact the casino to ask why it is there, "Before" you make a single bet...............

I had my bank many years ago, "When i cashed out at Wynn", over credit me by several thousand $....

I thought, "Hmmm, i must have won more money than i thought i did, or the chip scanner at Wynn is broken". Their chips have a "chip" inside them, and at the cashier cage they simply place them on a black scanner pad to count them. This prevents you from trying to cash in Fake chips.

When i got home there was a message on my answering machine from the bank manager. Simply put, it was return to the bank before closing, "ie less than 2 hours", or they will take the money out of my account, and report it as theft to the authorities....

**uungy** · 10th February 2010, 07:56 PM

live chat i some casinos such as Rivals are clueless, so if you deposit and want to play "now", its no fun trying to explain to the live chat operators, who are not available usually for about 10 minutes, and then wont be able to help you.

I am not sure what would be right, but I think casinos should understand that someone who deposits wants to play now, not "go to live chat" and spend all evening trying to sort a mess the casino is responsible for.