Something to meditate upon...

[DaveSold99]

Yes Dave 24 hours to do the bonus .I think 24 hours for payout very acceptable So what do you think of my example?

Wow

24 hours to credit a bonus?!

The example you used is a very interesting one. We would have to take a quick look at the general casino rules, specific bonus rules, and study the whole circumstance in which this situation took place so we can come to conclusions.

Now, without even reading at those rules I can tell you that its totally weird to wait up to 24 hours to credit bonus money to an account. I would have to see what type of software they use for the players and for internal casino use. I have no idea what type of software could make a player wait for over 24 hours to receive his bonus money

[all4greed]

Ok, I'll bite.

What would I do if the bonus amount didn't match to the dollar? Contact support without wagering a cent. I've had incorrect bonuses before (long ago) and have gone through your scenario. Only when all is perfect does wagering begin. It would be too easy for the casino to cry foul and void all winnings even if it was their mistake.

As far as waiting for a bonus to be applied, wagering wouldn't begin until all the money is in the account. Far to easy for a casino rep to say there was a change in the amount, terms, etc. Anyone that has played for any bit of time would be a fool to start wagering before the bonus was credited.

Hard to believe that there would still be places that would award bonuses like that...

[Nifty29]

Well its kinda a little like getting twice as much change from a bank teller etc than you should.... you know they are gonna cop it or even have to put it in out of their own pocket....so do you cough up and give the extra back??

you either pull your socks up, like 32red,

I apologize but I am not familiar with the casino you mentioned

Geez Dave - I hope you're not saying you havent heard of 32Red....otherwise you are seriously out of the loop mate.

[Wildfire7]

One way around this problem of having unexpected bonuses credited to your account is to opt out of bonuses and become historically excluded. Then if you ever want to take a bonus you can contact support and opt in each time you want a bonus. The hypothetical question posed by the OP usually only happens if a player has opted in to receive bonuses automatically.

If this scenario ever happens then the first thing the player should do is check his statement to verify the source of these funds. If the source cannot be established then the account should be suspended until the player can satisfactorily account for the extra funds.

Mike

[Pinababy69]

Player Deposits $100 ,entitled to a $100.00 bonus which on average takes couple hours to get credited.He lost his money ,when bonus money got credit he started playing and bit a bit higher than he did with his own money.He managed to get up to over 10k euros but instead of getting that email your withdraw has been processed ,he got his account locked .Casino wont pay him based on some rule buried in the site saying he cant wager more than 25x the bonus money.What do you think of that Scenerio and yes it is real and happened to A player in last week or two.

Hey CBG, I bet you're talking about the guy who played at Casino Rewards right? Deposited and claimed the SUB of $100, and read the BONUS terms and conditions. But lo and behold, Casino Rewards had the term about only being allowed to bet 25% of your initial bonus amount, HIDDEN at the very bottom of the GENERAL terms and conditions. What possible reason could they have for not clearly displaying that particular condition, under the bonus terms and conditions, which the normal player would read when USING A BONUS?

So, now they've confiscated the players 10K winnings, standing steadfastly by their claim that the player should have read all the terms upon claiming the bonus. Rightly so, but it's also the casino's responsibility to act in a forthright, and honest manner. And not hide terms relative to a specific promotion, on a page not specific to that promo. Makes no sense. Belle Rock did the very same thing a couple years back. When asked about it, their lawyers told them they were covered, as long as the term was there. Didn't matter where it was, as long as it was on their website. I guess players should have lawyers as well going through every page, and every term on every page...before they make a deposit, or claim a bonus.

So...I'll tell you what I think Casinobonusguy. It stinks to high heaven. And if Casino Rewards were accredited here, I'd be signing up at the GPWA and advising that player to PAB. And also campaigning to get Bryan to get them to put the bloody term where it belongs...WITH the specific bonus terms.

Never played at Casino Rewards, I've read too many instances of shitty treatment of other players. But if I did, I'd be closing my accounts ASAP. Shady IMO, no other way to describe a practice like this.

[zebedy]

This happened to me at 32Red yesterday, deposited £35 tried to claim the 100% match on the bonus page but it wouldnt work so live chat did it manually,
When i noticed my balance they had put £70 in by mistake
so back on live chat, got it sorted and they gave me an extra £10 for my honesty,
So i have to agree, honesty is the best policy in these cases

[Wildfire7]

This happened to me at 32Red yesterday, deposited £35 tried to claim the 100% match on the bonus page but it wouldnt work so live chat did it manually,
When i noticed my balance they had put £70 in by mistake
so back on live chat, got it sorted and they gave me an extra £10 for my honesty,
So i have to agree, honesty is the best policy in these cases

Honesty is this best policy not because players feel they have a moral responsibility, but because players feel the casino could become dishonest with any winnings they might make.

It seems to me a large percentage of problems are created because of the bonus culture. The saying goes never look a gift horse in the mouth, with casinos its more a case of beware of Greeks bearing gifts.

Mike

[nisosbar]

As I recall, something like this happened to someone with an account on Bodog, something like two years ago - except he claimed his real balance showed something like $2,534,839 US, and he even provided a screen shot (this was a thread from 2+2, internet poker). The player didn't touch it, as I recall, but many forum members there stated that they would have played with it. People on 2+2 are always talking like that, but I'd imagine most people would contact the cashier and straighten matters out.