32 Red Malfunction ?

**wayram** · 15th December 2009, 09:18 AM

Support said that their records show it was not a winning line, they sent it to MG and they say the same.. They do not seem to care as to what i say. I say it is a winner.

**LinkinFart** · 15th December 2009, 09:37 AM

Only situation where they could say its not a winner is if you didnt play all the lines, not saying anything just commenting.

Did You play 9 lines or 1 when this happened? Win is on 2nd line and it is not Grand Virtual software where you can choose which lines you want to play.

**wayram** · 15th December 2009, 09:41 AM

as you can see by the screenshot all 9 lines were played

**Roanan** · 15th December 2009, 09:44 AM

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

**LinkinFart** · 15th December 2009, 09:49 AM

Could You take a screen shot of the history screen, playcheck. From history it is possible to see how many lines and stuff, much more credible than slot screen shot. Again, just commenting and not saying anything.

**LinkinFart** · 15th December 2009, 10:31 AM

Originally Posted by Roanan

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

I know what the screenshot shows but he could have increased the number of lines afterwards or do something like this, it took 5 seconds in paintbrush to do it. Playcheck history would show more information about the spin. As I said before I am not saying anything but Playcheck screenshot is more relevant than the one posted. If this "glitch" is true than I am going to spin my slots a lot slower than I do now.

**Nifty29** · 15th December 2009, 10:42 AM

Before anybody can safely say this is a glitch or malfunction, we need to see the playcheck results.

Posting a screenie of the win doesnt cut it these days, as too many fraudsters have tried to dishonestly claim they hit wins that they actually didnt.

It would be interesting to see playcheck, as the casino/MG are saying it doesnt show on their end and I assume they can see the same as you can see via that method.

**wayram** · 15th December 2009, 11:30 AM

I am not the type of person who would change it to suite my needs, anyway I would not know how to change it.. Below is the 32 red playcheck screenshot.

**wayram** · 15th December 2009, 11:32 AM

As you can see the only difference is the 8 replacing the heart. I still reckon I won , but their records show I did not so buggered if I know.

**vinylweatherman** · 15th December 2009, 11:34 AM

Originally Posted by Nifty29

Before anybody can safely say this is a glitch or malfunction, we need to see the playcheck results.

Posting a screenie of the win doesnt cut it these days, as too many fraudsters have tried to dishonestly claim they hit wins that they actually didnt.

It would be interesting to see playcheck, as the casino/MG are saying it doesnt show on their end and I assume they can see the same as you can see via that method.

It could be the result of corrupt data arriving from the server for the result. Playcheck extended view will show what symbols were really there.

It COULD be a malfunction if the server failed to log this last spin after resolving it.

I recall another 32Red malfunction on GeeGees, where a player held a Disco Ball, and the next spin gave the other two with a nudge, but the HELD Disco ball was replaced by the BAR symbol, even though it was HELD. This was a clear case of slot malfunction, so it CAN happen, even with MGS.

Given all the messing around MGS have been doing, it seems there has been an increase in malfunctions, some of these INTENTIONAL, like the loss of new games for US players, initially dismissed as a "technical glitch", and more recently, the complete disappearance of half a dozen games from my All Slots download lobby

Assuming the OP didn't spin off from this disputed screenshot, here is something they might like to try.

Install 32Red onto a DIFFERENT PC, and THEN re-enter the game, to see if it STILL shows the same error on a clean install. If it does, then this is ON THE SERVER, rather than being a local glitch, such as a corrupted file in the casino software.