32 Red Malfunction ?

[wayram]

Support said that their records show it was not a winning line, they sent it to MG and they say the same.. They do not seem to care as to what i say. I say it is a winner.

 

[LinkinFart]

All lines

Only situation where they could say its not a winner is if you didnt play all the lines, not saying anything just commenting.

Did You play 9 lines or 1 when this happened? Win is on 2nd line and it is not Grand Virtual software where you can choose which lines you want to play.

 

[wayram]

as you can see by the screenshot all 9 lines were played

 

[Roanan]

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

 

[LinkinFart]

Could You take a screen shot of the history screen, playcheck. From history it is possible to see how many lines and stuff, much more credible than slot screen shot. Again, just commenting and not saying anything.

 

[LinkinFart]

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

I know what the screenshot shows but he could have increased the number of lines afterwards or do something like this, it took 5 seconds in paintbrush to do it. Playcheck history would show more information about the spin. As I said before I am not saying anything but Playcheck screenshot is more relevant than the one posted. If this "glitch" is true than I am going to spin my slots a lot slower than I do now.

 

[Nifty29]

Before anybody can safely say this is a glitch or malfunction, we need to see the playcheck results.

Posting a screenie of the win doesnt cut it these days, as too many fraudsters have tried to dishonestly claim they hit wins that they actually didnt.

It would be interesting to see playcheck, as the casino/MG are saying it doesnt show on their end and I assume they can see the same as you can see via that method.

 

[wayram]

I am not the type of person who would change it to suite my needs, anyway I would not know how to change it.. Below is the 32 red playcheck screenshot.

 

[wayram]

As you can see the only difference is the 8 replacing the heart. I still reckon I won , but their records show I did not so buggered if I know.

 

[vinylweatherman]

Before anybody can safely say this is a glitch or malfunction, we need to see the playcheck results.

Posting a screenie of the win doesnt cut it these days, as too many fraudsters have tried to dishonestly claim they hit wins that they actually didnt.

It would be interesting to see playcheck, as the casino/MG are saying it doesnt show on their end and I assume they can see the same as you can see via that method.

It could be the result of corrupt data arriving from the server for the result. Playcheck extended view will show what symbols were really there.

It COULD be a malfunction if the server failed to log this last spin after resolving it.

I recall another 32Red malfunction on GeeGees, where a player held a Disco Ball, and the next spin gave the other two with a nudge, but the HELD Disco ball was replaced by the BAR symbol, even though it was HELD. This was a clear case of slot malfunction, so it CAN happen, even with MGS.

Given all the messing around MGS have been doing, it seems there has been an increase in malfunctions, some of these INTENTIONAL, like the loss of new games for US players, initially dismissed as a "technical glitch", and more recently, the complete disappearance of half a dozen games from my All Slots download lobby

Assuming the OP didn't spin off from this disputed screenshot, here is something they might like to try.

Install 32Red onto a DIFFERENT PC, and THEN re-enter the game, to see if it STILL shows the same error on a clean install. If it does, then this is ON THE SERVER, rather than being a local glitch, such as a corrupted file in the casino software.

 

[Nifty29]

Well Playcheck is a record of what the server sent to the game, and what the game displayed, so you definitely didnt win.

Either it is a display glitch with your PC, or it has been photoshopped. I dont see any other possible explanation....however if someone else does I will defer to their knowledge on this one.

ADD:

Sorry posted while Vinyl posted - Ill go with his idea.

Anyway, malfunctions void all pays and plays as all us slot players know so either way you dont get paid

 

[Simmo!]

Worth recalling that I had a similarish thing on Mega Moolah where the win displayed didnt mach the win given. This turned out to be a bug in the game, but that was a brand new game and this one has been around for a while. Nifty is right - it's one of two things but how do you prove it?

Thought: Wayram - do you have the original high-quality screenshot of this? That might be good enough to prove that it isn't a photoshopped picture which would help your cause. You could ZIP it up and upload it as an attachment.

 

[shadow123]

Strange thing about the screenshot is that the 2 symbols below the heart on reel 1 do not match the correct strip layout which as far as I can see should show 10 on the centre and queen on the bottom which rules out a simple positional display error

 

[Simmo!]

Strange thing about the screenshot is that the 2 symbols below the heart on reel 1 do not match the correct strip layout which as far as I can see should show 10 on the centre and queen on the bottom which rules out a simple positional display error

Do they match what is below the "8" ?

 

[shadow123]

the reel combinations are posted at slotbeaters.com

You do not have permission to view link Log in or register now.

It shows 2 hearts on reel 1 with neither matching the symbols below on the screenshot

 

[KasinoKing]

Strange thing about the screenshot is that the 2 symbols below the heart on reel 1 do not match the correct strip layout which as far as I can see should show 10 on the centre and queen on the bottom which rules out a simple positional display error

Even stranger, if you look at the original screenshot Line 2 is highlighted - a small green line can clearly be seen between each of the "winning" symbols.

Why would that be there if the first heart was just a display glitch?

Something is VERY wrong here - either a clever photoshop job, or a SERIOUS glitch with the software...
VWM's suggestion is the best one IMHO.

KK

 

[Nifty29]

There is DEFINITELY something going on here.

Even stranger, if you look at the original screenshot Line 2 is highlighted - a small green line can clearly be seen between each of the "winning" symbols.

It is possible to get this effect by going back to one line and increasing it to 2after the spin - you could then erase the yellow 'line 1' and the part of the green 'line 2' that cuts through the symbols to produce the effect.

 

[AussieGambler21]

I am not the type of person who would change it to suite my needs, anyway I would not know how to change it.. Below is the 32 red playcheck screenshot.

Whats stranger still is in the playcheck ss it says he only bet 63 but the original ss says he bet 126 which suggests maybe he wasn't playing all lines

 

[chjr1973]

Whats stranger still is in the playcheck ss it says he only bet 63 but the original ss says he bet 126 which suggests maybe he wasn't playing all lines

Bet is 63, but coin size was 2 cents which equals 1.26. Something is very strange with this.

 

[Nifty29]

Whats stranger still is in the playcheck ss it says he only bet 63 but the original ss says he bet 126 which suggests maybe he wasn't playing all lines

He was betting 63 x 0.02x = $1.26 .. its just that this game shows everything in credits and not coins.

 

[AussieGambler21]

Support said that their records show it was not a winning line, they sent it to MG and they say the same.. They do not seem to care as to what i say. I say it is a winner.

I notice the time in this ss is 19:56, i am not sure if it tells you the time in each playcheck but if it does which i am sure it would, you could post a ss of the playcheck for the time shown to match the ss. Maybe this would make it a bit easier to argue your case?

 

[paulyt]

As has been mentioned, it's impossible to get that exact reel layout so it's either photoshopped or a display glitch.

 

[wayram]

I will try and answer everyones questions....Simmo..this is the original and only screenshot.....VWM..Cant put it onto another PC as I have continued the game and it is no longer there...Paulyt...It is definately NOT photoshopped, as I said before I would not know how to do it and I dont cheat... Aussiegambler.. here is a screenshot of playchecks time of the event. I probably sat for a couple of minutes wondering what was going on.
The whole thing leaves a sour taste in your mouth, you think you have won and haven't it is definately dissapointing and I am wondering if it is worth while playing at MG casinos in the future if this is what can happen, they seem to be able to change it to suite themselves. Also mentioned to support that I would post a thread on CM about this and they said they are dissapointed that I am going to do this but it is up to you.

 

[LaHutti]

THEY are dissapointed ?
Well they're not the ones who didn't get the expected win of $350, so I wonder who's more dissapointed
Ofcourse you should post it, especially since the casinos just tell you, "nope you didn't win, and that's it", eventhough on your screen you very much did.
They need to come up with an explanation to this, and a good one imo.
IF it was a photoshop job, it would be quite easy to see, with the original screenshot available. I don't think anyone got away with that, up till now.

 

[vinylweatherman]

I will try and answer everyones questions....Simmo..this is the original and only screenshot.....VWM..Cant put it onto another PC as I have continued the game and it is no longer there...Paulyt...It is definately NOT photoshopped, as I said before I would not know how to do it and I dont cheat... Aussiegambler.. here is a screenshot of playchecks time of the event. I probably sat for a couple of minutes wondering what was going on.
The whole thing leaves a sour taste in your mouth, you think you have won and haven't it is definately dissapointing and I am wondering if it is worth while playing at MG casinos in the future if this is what can happen, they seem to be able to change it to suite themselves. Also mentioned to support that I would post a thread on CM about this and they said they are dissapointed that I am going to do this but it is up to you.

That is a great shame. If anybody else gets something like this happen to them, DON'T "spin off" until you are fully satisfied with any resolution. It would have been VERY interesting to see whether loading this on a different PC would recreate the error. If it did, it would PROVE there was a bug in the game that could display a win to the player that the server didn't issue.

We have ALREADY seen a game bug cheat a player out of a jackpot on the AWP game The Gee Gees, by blocking a jackpot from nudges by replacing a HELD winning Discoball on reel 1, with a non-winning BAR symbol.

 

[Simmo!]

Simmo..this is the original and only screenshot.....

That's a shame as the quality is too grainy to prove one way or the other IMO.

Also mentioned to support that I would post a thread on CM about this and they said they are dissapointed that I am going to do this but it is up to you.

They shouldn't be too worried. If it was a game glitch, it's down to Microgaming, not the casino anyway.


Interestingly(?) The "7" and the "Rose Amulet" symbol that appear directly below the SA symbol in the screenshot appear directly below the "8" on reel 1. That ties it in with the Playcheck result. Not sure what conclusion one can draw from that.

 

[Nifty29]

I played a few rounds of Secret Admirer to see how the screen looks when it pays. I took 2 screenies, the first is all the pays shown, and the second is with only the win on line 2 indicated (like wayrams screenie). I must say, since the green lines are actually flashing, it took me several tries to actually get them to display.

It should also be noted that 1xHeart also pays, so it should be paying out on other lines as well.

Now.....question time....first one to get it wins something at someone elses' expense....lol

Q: What is the difference between my second screenie and the OP's?? Who is the eagle eye??

(hint..look outside the 'box')

 

[KasinoKing]

Q: What is the difference between my second screenie and the OP's??[/B] Who is the eagle eye??

Me, of course!
On your shot the "2"'s are green too - on his they aren't.

It just gets stranger...

KK

 

[De Beuker]

Ha. That line-indicator 2 is also green, indicating a win on line 2.
In the OP's screenie its only the thin green line.

Whats the win?

Damn! too late...

 

[KasinoKing]

Aussiegambler.. here is a screenshot of playchecks time of the event. I probably sat for a couple of minutes wondering what was going on.

Was that screenshot you posted of the paytable part of Playcheck from the log of the actual spin in question?

KK

 

[Nifty29]

LOL KK got it!

You win a weekend away on Guam in a windowless hotel room with JHV aka Scooter

There is only one explanation I can think of as to why the 2 isnt green on the OP's screenie....only thing is I dont have enough other information to safely state what that explanation is....although the playcheck screenie + the missing color on the '2' makes it more likely than not.....either the line AND the '2' are green, or neither of them are.....I would have to say this looks photoshopped to me (ok there I said it OK). I just dont see how it could be genuine, given the whole color thing. Nothing personal Wayram, just calling it as I see it.

FYI I would avoid threatening casinos about posting at CM. It isnt cool.

 

[Simmo!]

Another thought: the game clearly thinks it's an "8" on reel 1, as evidenced by the fact it paid nothing and shows an "8" in Playcheck. So why would it even put the green line there indicating a win?

Arguments So Far:

1) The reel symbols below don't correspond
2) Playcheck says it's an "8"
3) The line number is the wrong colour
4) There should be other winlines present
5) The green line shouldn't be present

There may of course be a techical angle that explains this that personally I can't come up with cos I'm not clever enough! But someone else might like to think from Wayram's perspective - ie: make the assumption that it was a malfunction - and come up with something that explains it? Always good to examine something from both sides before drawing a definitive conclusion, especially in something as serious as this.

One thing that bothers me: why would Wayram post this on CM if the casino had already said it wasn't a malfunction? If it was a photoshop job then you have nothing to gain and everything to lose by posting it publically so would Wayram really do that if it was pshopped?

Personally I think he green line/number colour is the strange bit. Simplifiying it, I'd imagine the software only makes one decision to decide if its a win or not, then all graphic displays and amounts awarded will work off that single "win/not win" decision. That means Playcheck, the award and the green line display should all work in unison. Having two say "no win" and one saying "win" doesn't make sense unless the programming is seriously flawed.

 

[Nifty29]

Another thought: the game clearly thinks it's an "8" on reel 1, as evidenced by the fact it paid nothing and shows an "8" in Playcheck. So why would it even put the green line there indicating a win?

Exactly. Unless of course it didnt.

 

[Nifty29]

1) The reel symbols below don't correspond
2) Playcheck says it's an "8"
3) The line number is the wrong colour
4) There should be other winlines present
5) The green line shouldn't be present

This is the kicker IMO.

If the software 'accidentally' registered line 2 as a winning line, then the number '2' must be green along with the line....that is how this game shows wins. As Simmo said, either it IS a pay (the line AND number should be green) or it ISNT a pay (there should be NO line or color)...at NO time does the green line appear without the green number, even when it is flashing.

I agree that we shouldnt jump to conclusions on these matters without some reasonable evidence, but you have to admit it doesnt look good. The whole 'missing green number' thing could indicate one of those classic oversights that could happen when screenies are manipulated.

It is also interesting to note that the OP hasnt posted anything since the latest information surfaced. Personally, if I were innocent and there were some 'questions' being raised about my honesty I would be bending over backwards to prove otherwise, or at least be getting really p*ssed - or making it official like PAB or something. I ask you - if this were you being 'cheated' out of $350, would you PAB?

I would also be interested to hear from anyone else who knows of evidence of playcheck actually being wrong - or at least the game displaying something different (doesnt include doctored screenies). I know Vinyl mentioned the Gee Gees glitch, but the AWPs are a very different animal and Im not sure the explanation provided by MGS was correct - 32Red paid the player as a goodwill gesture IMO. Of course, the question follows from both the 'live player' glitch where 32Red paid the $2100, and the "gee gees" glitch where 32Red paid the $200 - why arent 32Red willing to pay the player in this instance? We all know that 32Red will make right on any errors from past experience, but they wont come to the party on this one.

Is there anyone with graphics expertise that could analyze the OPs screenie?

 

[LinkinFart]

Surprised

I`m surprised to see that someone who is a member for so long time would try to do this. Maybe this is some practical joke on us and OP never contacted 32red or MGS. I believe this is a photoshopped image and NOT a glitch or something similar. Winning lines are messed up, symbols are messed up and something else related to image posted in op is also messed up. Reasons or purpose for this evades me.

 

[winbig]

You guys are thinking too far into this.

It's simple.

The game didn't register a win (IE: Win = $0.00 in the original SS), so why in the world would the 2nd line be highlighted (but not the number "2"? )?

Add this with the 2nd playcheck SS that shows a different time stamp than the time that's showed in the original SS....

and yes my eyes suck, but something about that first symbol on line two looks a little off. Maybe 1 or 2 pixels, but it just doesn't look right. I wish I had a better monitor so I could tell for sure if it was off.

Photoshopped.

Case closed.

 

[Simmo!]

Glitches do happen. I had one on Microgaming, at 32Red as it happens, on Mega Moolah where it stopped on the $10k jackpot on the wheel, put only paid me $10. On investigation, there were not enough slots programmed into the random number generator or something. Anyway, as pointed out early doors, a malfunction voids play. So it's worth remembering they do happen.

 

[Nifty29]

You guys are thinking too far into this.

It's simple.

The game didn't register a win (IE: Win = $0.00 in the original SS), so why in the world would the 2nd line be highlighted (but not the number "2"? )?

Add this with the 2nd playcheck SS that shows a different time stamp than the time that's showed in the original SS....

and yes my eyes suck, but something about that first symbol on line two looks a little off. Maybe 1 or 2 pixels, but it just doesn't look right. I wish I had a better monitor so I could tell for sure if it was off.

Photoshopped.

Case closed.

Im afraid I have to agree Winbig....as I said, its the line/number/color thing that did it for me.

Its also worth pointing out that the OP has posted numerous times about how MG sucks and they always lose etc and that they were never going to play there again, which kinda says 'problem gambler' to me, which means when it comes to ways of getting cash for feeding your habit, all bets are off.

Wayram, if you really did fake this win, then you need help big time. Please use the links that Bryan provides to find some support and sort yourself out.

 

[AussieDave]

As we all look at this closer it's obvious that the original OP's screen cap is a fake.

I'm playing at 32Red now (my second home)

Anyway I switched games to play Secret Admirer.

None of the line numbers display their colours until the line registers a win.

Then it does the following:

• the line number shows its colour- in this case line #2 = green
• Winning line flashes between a solid green line and a broken green line

The same process is repeated when you have other winning pay-lines. Which in this case wayram would have wins on lines 2, 4 and 9. A single heart pays a win.

When it finishes the winning display cycle for each winning line, it lights up all winning line numbers and displays all the winning line colours.

In so far as the Playcheck it should have registered a win on lines 2, 4 and 9.

Nifty has called it and I'll second it...This is a fake and lame photoshop botch up


Cheers

Dave

 

[Simmo!]

Then it does the following:

• the line number shows its colour- in this case line #2 = green
• Winning line flashes between a solid green line and a broken green line

Just checked myself. I'd add:

When the "flashing" bit is going on, other win lines don't show, so that bit's right in the SS. However, while the broken green lines are displaying, the line number is indeed always lit.

 

[The Dude]

This thread was just brought to my attention.

@wayram - should I request that MGS investigate this for you? Or do you think this would be a waste of time?

 

[Nifty29]

The silence is deafening.

 

[wayram]

Nifty29, I am getting a little pissed off with your accusations that this has been photoshopped, I can 100% assure you that the bloody screenshot is genuine without any fiddling. As I said once before in this thread I do not need to try and cheat to get my kicks and if I did I would not muck about with a huge $350, I would have gone for a much larger chunk. CM I would very much appreciate MGS looking into this as it would not be a waste of time because as I have stated, this is genuine and would be glad to get to the bottom of the whole thing. Thanks for your help.

 

[wayram]

Also to answer another question of yours Mr Nifty is the reason I have not PAB this is that I am waiting for a certain 32red rep to get back to me on this. If I get no satisfaction I will most certainly PAB it then. Are you happy with those answers or will you find something else to bitch about.

 

[wayram]

Mr Nifty I have just read your replies in this post and all I can say is that you have a BIG MOUTH. How dare you say that I have a gambling problen and need help and again how dare you say that the only way I can fund my so called gambling problem is to try and defraud the casinos by cheating and manipulating the screen shots. Your comments are not far from being defamatory. In nearly every reply YOU have stated that the screenshot has been photoshopped and have not taken any notice of what I have stated each and every time that the screenshot is genuine. I dont normally attack a person but when you start having a go at me personally which your comments are NOT justified I will have a go back. As far as" the silence is deafening" I dont sit on my computer all day waiting for someone to reply to my post I do have other things to do in my life, not like some persons.

 

[wayram]

Sorry I forgot to put this in, re my complaints about MG casinos games being very tight and not paying , I have read hundreds of different threads where members have complained about certain casinos being tight, and they also keep going back and playing hoping that they may loosen up. I have not seen YOU having a crack at them. I think the person who should have a good look at themselves is YOU, you are too wrapped up in your own importance.

 

[Nifty29]

Nothing personal Wayram, just calling it as I see it

Unlike yourself Wayram, I kept my comments about the issue not the person, except perhaps for.....

Wayram, if you really did fake this win, then you need help big time. Please use the links that Bryan provides to find some support and sort yourself out.

....where the important word is "IF", which brings me to:

How dare you say that I have a gambling problen and need help and again how dare you say that the only way I can fund my so called gambling problem is to try and defraud the casinos by cheating and manipulating the screen shots

I didnt say any of that....I said it 'kinda says gambling problem to me'...because it is a common trait of people with gambling problems....I didnt say that YOU were a problem gambler.

Nifty29, I am getting a little pissed off with your accusations that this has been photoshopped

Im not the only one, although the whole time I have said it LOOKS like it has been photoshopped. I dont know 100% for sure, so I was just expressing my opinion. Other posters went a lot further than me, yet you single me out when I didnt accuse you of actually doing it.

Are you happy with those answers or will you find something else to bitch about

Personal and unnecessary.

Mr Nifty I have just read your replies in this post and all I can say is that you have a BIG MOUTH

Again, personal and unnecessary.

Your comments are not far from being defamatory

How do you defame a username?

I dont sit on my computer all day waiting for someone to reply to my post I do have other things to do in my life, not like some persons.

Im sure you do, but someone with a disability might well spend more time online than you, which doesnt indicate they dont have 'other things to do in their life', they just might not be able to get around as well as you.

I have read hundreds of different threads where members have complained about certain casinos being tight, and they also keep going back and playing hoping that they may loosen up. I have not seen YOU having a crack at them

You havent been reading much lately then....and I try to explain why they might be losing and try to suggest ways they might be able to improve their situation....kinda like me suggesting you PAB etc.

I think the person who should have a good look at themselves is YOU, you are too wrapped up in your own importance.

IMO, only someone wrapped up in their own importance would say something like that.

CM I would very much appreciate MGS looking into this as it would not be a waste of time

OK, lets leave it to them and CM. If it is discovered I am way off base, you will receive an apology publicly and $50 donated to a charity of your choice.

 

[LinkinFart]

Foldem Holdem

When 2 or more people call your big bet preflop while you are holding pocket aces you will most likely have to fold them on flop or turn.

 

[AFlansburg]

His screenshot clearly shows 9 lines x 7 credits

I would post a PAB IMMEDIATELY as it is clear that your were just screwed out of $350 (2500x7x.02c)

I have seen this glitch before and on more than one occassion. Where one reel doesnt spin at all but the other 4 spin normally. The one reel that did not appear to spin actually did spin, but the graphic view of the reel was not updated.

As for MG, they would not take the responsability for the error, or even give you a response as to why/how the error occured(they have never responded to any of my emails, To do so would be a sign of weakness). However, this is an actual error in the software that was not known by MG. I can show you an error with MG software that was written into the software to LOWER your chances to win, and im sure you have all seen it, You just did not realize it. I have tons of Screenshots to prove what I am saying. Im not sure if I should disscuss this in the fourm, so I wont, but if you pm Me, I will tell you exactly what this error is. If Bryan PM's Me and says it's OK to post this information I will.

AFlansburg

 

[AFlansburg]

I have seen this ERROR a few times in the past.

Also to answer another question of yours Mr Nifty is the reason I have not PAB this is that I am waiting for a certain 32red rep to get back to me on this. If I get no satisfaction I will most certainly PAB it then. Are you happy with those answers or will you find something else to bitch about.

Im not 100% sure, but i belive this error occurs on the CLIENT side and NOT on the SERVER side. All I know for sure is You will not get paid for this because they will look to Your PLAYCHECK to see if You won, and with that being said.... You lost on the spin. sorry to say. As for the accusations the the screenshot was tampered with is "rubish". MG has taken steps to make sure that TAMPERED SCREENSHOTS can be debunked.

You can tell that the screenshot of "Cashville" was tampered with, just by looking at it with the naked eye. On the other hand the "Secret Admirer" Screenshot does appear to be altered, even though it more than likely was NOT.

AFlansburg