Rival Games Glitches

[mojo]

Originally Posted by RobWin
Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games?

Ok. Here I am too! I swear I didn't see this Rob and thanks for pointing it out.

I am glad to see this has been fixed. However, I believe that there should be a tech person 'on call' at all times at Rival. If something happens on a friday night (or whatever night begins the weekend/holiday there) and players go for two full days with a glitch that could be very serious indeed. Also very costly to players and eventually the casinos. Things like this cause trust issues that could be avoided if someone was available at all times.

I hope this is something Rival will consider.

[NicolasJohnson]

Most good IT department heads are 'on call' 24/7/365. This isn't always practical based on time zones/cell phone signal dead zones, etc. But you are right, we should be better able to deal with this more immediately.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[bonustreak]

Thanks for pointing this out Rob and trust me it don't have to see predatory terms to get my attention. I have been very busy and cannot read everything at every forum. This is of course a concern to me as a webmaster and I need to have some answers just like the rest of the crowd here.

To Rival if it was a glitch to just a hand full of people to then why do you need them to send you their id's, it sounded like you had this under control and you knew who all this affected? What have you done to compensate the players? Is there a way to determine what if they were award the free spins they would have won off them? This is unacceptable and we need some serious answers here folks. If I was playing at Harrah's and noticed I was not given the bonus spins do you think think they could get by with some silly song and dance about a software upgrade? Why do you not shut down the casino and have it not accessible during upgrades so things like this do not happen? What are you doing to ensure it never happens again?

Why are good players constantly being bonus banned? Why is it necessary for me a webmaster to pick and choose what Rival is good now to promote to my players? Why are you handing new casinos out like candy when you have these sort of issues and wtf is this about paying half a jackpot out? Good lord of they don't have the capital to pay out wins why the hell are you giving out casino license to these people!!!

[paulyt]

This whole situation is a shambles. What's going on at Rival? They couldn't locate their dick with two hands and a map.

I'm going to stop playing at ALL rivals until they stop he constant updates and can assure that every single game is fair and glitch free.

[tradition]

Hi all! First, thanks to Robwin to indicate me this thread : i'm new in this forum so i have some difficulties to find all threads about Rival. More, i'm french and sometimes my english knowledge doesn't permit me to understand all you wrote but i do my best :-)

Like some of you already know, i'm the owner of Tradition Casino from Rival software, i'm not manager or employee. My casino is the lastest one launched because we started on 18th october. I read this thread entirelly and i'd like to explain you a part of the problem, even if it seems partially solved.

All members in this thread spoke about constant upgrades and it's true, Rival have had a lot of upgrades since this summer because the software is now translated in french and, believe me, it wasn't easy at all to translate it. We met so many problems, including the jackpots problems currencies... Now, all is nearly fixed.

More, like Slotocash explained it : Rival has had a very good ascension since the last 2 years. Rival was a small soft 2 years ago and is now an important company, launching multi-language casinos. Perhaps Rival grew too fast? I don't want to judge them, i build a strong partnership with them and i do my best to represent efficiently Rival in Europe.

I'd like to tell you that Rival casinos are independant from each other, each online casino from Rival can take his own decision : closing an account, keeping open an account, having different terms, etc. Rival is different from other softwares because it gives you a backend fully configured and extremely hard to manage or change. Other softwares doesn't have the same profile because most part of them permit to setup your business like you want, offering only possibilities that you can parameter like you wish.

If some of you have the illusion that all Rival casinos go in the same direction, it's only because casino owners decide to follow carefully the Rival guidelines already fixed in the backend. I'd like precise that Rival don't give us any explanations on how to change those initials parameters, so the only way for Rival casinos wishing changed them is to make tests about finding the good measure of how working with players. By example, in Tradition Casino, a lot of players told us they were surprise because they could have an account and promotions. It's exactly the proof that we're able to change things, but i recognise it's not easy, so i perfectly understand why most of Rival casino never changed nothing in their backend. Tradition casino is not perfect, but we try to do our best for players.

About the free spins problem, i didn't receive any complaints from players but i'm going to contact the owner from Rival about having a complete feedback about it. Like this, i could contact and compensate players if necesary, and more, my request will help the Sloto and Regal's approach.

Concerning webmasters here, i'd like to tell you that i fully understand your point. Before to launch Tradition casino, i was affiliate during nearly 6 years and i owned the biggest french gambling forum for affiliates, plus a forum for players. My speciality was helping to solve problems between affiliates/affiliates programs and helping players to recover their legitimate winnings or promotions. I fought for this goal for 5 years, and i finally decided to launch my own casino for beeing more efficient though this goal. I chosed Rival because the company is fair and honest, sometimes a bit rigid but Rival gave me proof that they wanted to bring the best to gambling industry. I know that even if i deeply think that Rival is fair, you cannot believe me so easily... I understand webmasters : engagements are not enough, you want to see acts!

So, for players and webmasters, i'm going to act and intervenir with Rival. You can count on me. This is my last word and i keep in touch with you here.

[dcpam39]

Hi Guys and Gals,


Oh and about the side topic of Rival operators, we don't use the system information for Bonus banning any more. We only use it for extreme cases such as charge back fraud.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Slight derail---kind of ironic, tradition, vegas regal and sloto have mentioned comments similar to the above regarding the rival back end, and i discover this morning that i have a locked account at these three casinos.

I contacted support and was told that my account was locked for security reasons. My only "crime" as far as i can tell, was that my birthday was this past weekend, i received many rival birthday bonuses (used them all except irish luck, and rockbet) and i cashed out $500 from a birthday bonus (which has yet to be paid). I deposited a few times this weekend without using a bonus offer--and today i am locked out. I have not charged back, changed computers, logged in from a different site, had someone use my account, and i recently sent in verification documents, updating my information.

I am sure that this will get resolved, but in the meantime, threads like this one regarding technical glitches, in addition to the bonus banning, security locks, etc. are reminding me of why i limited my play with rival a year ago.

Pam

[NASHVEGAS]

Hi all! First, thanks to Robwin to indicate me this thread : i'm new in this forum so i have some difficulties to find all threads about Rival. More, i'm french and sometimes my english knowledge doesn't permit me to understand all you wrote but i do my best :-)

Like some of you already know, i'm the owner of Tradition Casino from Rival software, i'm not manager or employee. My casino is the lastest one launched because we started on 18th october. I read this thread entirelly and i'd like to explain you a part of the problem, even if it seems partially solved.

All members in this thread spoke about constant upgrades and it's true, Rival have had a lot of upgrades since this summer because the software is now translated in french and, believe me, it wasn't easy at all to translate it. We met so many problems, including the jackpots problems currencies... Now, all is nearly fixed.

More, like Slotocash explained it : Rival has had a very good ascension since the last 2 years. Rival was a small soft 2 years ago and is now an important company, launching multi-language casinos. Perhaps Rival grew too fast? I don't want to judge them, i build a strong partnership with them and i do my best to represent efficiently Rival in Europe.

I'd like to tell you that Rival casinos are independant from each other, each online casino from Rival can take his own decision : closing an account, keeping open an account, having different terms, etc. Rival is different from other softwares because it gives you a backend fully configured and extremely hard to manage or change. Other softwares doesn't have the same profile because most part of them permit to setup your business like you want, offering only possibilities that you can parameter like you wish.

If some of you have the illusion that all Rival casinos go in the same direction, it's only because casino owners decide to follow carefully the Rival guidelines already fixed in the backend. I'd like precise that Rival don't give us any explanations on how to change those initials parameters, so the only way for Rival casinos wishing changed them is to make tests about finding the good measure of how working with players. By example, in Tradition Casino, a lot of players told us they were surprise because they could have an account and promotions. It's exactly the proof that we're able to change things, but i recognise it's not easy, so i perfectly understand why most of Rival casino never changed nothing in their backend. Tradition casino is not perfect, but we try to do our best for players.

About the free spins problem, i didn't receive any complaints from players but i'm going to contact the owner from Rival about having a complete feedback about it. Like this, i could contact and compensate players if necesary, and more, my request will help the Sloto and Regal's approach.

Concerning webmasters here, i'd like to tell you that i fully understand your point. Before to launch Tradition casino, i was affiliate during nearly 6 years and i owned the biggest french gambling forum for affiliates, plus a forum for players. My speciality was helping to solve problems between affiliates/affiliates programs and helping players to recover their legitimate winnings or promotions. I fought for this goal for 5 years, and i finally decided to launch my own casino for beeing more efficient though this goal. I chosed Rival because the company is fair and honest, sometimes a bit rigid but Rival gave me proof that they wanted to bring the best to gambling industry. I know that even if i deeply think that Rival is fair, you cannot believe me so easily... I understand webmasters : engagements are not enough, you want to see acts!

So, for players and webmasters, i'm going to act and intervenir with Rival. You can count on me. This is my last word and i keep in touch with you here.

"If you don't think too good, don't think too much." Ted Williams

[vinylweatherman]

Slight derail---kind of ironic, tradition, vegas regal and sloto have mentioned comments similar to the above regarding the rival back end, and i discover this morning that i have a locked account at these three casinos.

I contacted support and was told that my account was locked for security reasons. My only "crime" as far as i can tell, was that my birthday was this past weekend, i received many rival birthday bonuses (used them all except irish luck, and rockbet) and i cashed out $500 from a birthday bonus (which has yet to be paid). I deposited a few times this weekend without using a bonus offer--and today i am locked out. I have not charged back, changed computers, logged in from a different site, had someone use my account, and i recently sent in verification documents, updating my information.

I am sure that this will get resolved, but in the meantime, threads like this one regarding technical glitches, in addition to the bonus banning, security locks, etc. are reminding me of why i limited my play with rival a year ago.

Pam

WTF has this to do with "security". You had a bunch of birthday bonuses (common in the industry), and cashed out $500 from one of them. Now you are a "security risk", yet the ONLY thing you seem to have done was to WIN from a birthday bonus.

This is the kind of "clear signal" to players that "winning isn't tolerated" by Rival's central system, and this case is worse, since the modest $500 win didn't just produce a Rival wide automatic bonus ban, but a SECURITY LOCKDOWN of at least three accounts.

This is what PLAYERS ARE SEEING, and THIS is what MATTERS. Whatever "mistake" is used later by means of apology is not much good, the player has already been accused of doing something "security related", and this is understood to mean that they have sought to defraud the casinos in some way.

I would like to hear how a win at Rival casino A can cause locked accounts not onloy at casino A, but at INDEPENDENT casinos B and C, and WITHOUT there being ANY passing of personal information back from Casino A to Rival central control.

Rival are so secretive about all of this that they won't even tell the OPERATORS how it works. The OPERATORS should bear in mind that THEY can be held liable if the "back end" is breaching privacy laws by passing data back to Rival central control, as well as Rival being liable for MISUSE of received data, and passing it on to other operators for marketing decision making.

It will take one player to make a privacy complaint, and get a ruling in their favour, to blow Rival's central control system out of the water - as they will have to scrap the system, and they probably have not considered having to untangle it from their pre-configured back-ends.
What might happen following such a ruling is that Rival could lose some gaming licences, and be unable to gain others, pending compliance.

[NicolasJohnson]

WTF has this to do with "security". You had a bunch of birthday bonuses (common in the industry), and cashed out $500 from one of them. Now you are a "security risk", yet the ONLY thing you seem to have done was to WIN from a birthday bonus.

This is the kind of "clear signal" to players that "winning isn't tolerated" by Rival's central system, and this case is worse, since the modest $500 win didn't just produce a Rival wide automatic bonus ban, but a SECURITY LOCKDOWN of at least three accounts.

This is what PLAYERS ARE SEEING, and THIS is what MATTERS. Whatever "mistake" is used later by means of apology is not much good, the player has already been accused of doing something "security related", and this is understood to mean that they have sought to defraud the casinos in some way.

We don't bonus ban players for winning. We don't even do it for multiple accounts. We don't use the Rival auto ban feature anymore.

I would like to hear how a win at Rival casino A can cause locked accounts not onloy at casino A, but at INDEPENDENT casinos B and C, and WITHOUT there being ANY passing of personal information back from Casino A to Rival central control.

Rival doesn't pass personally identifiable information of players between casinos. We only get to see a message like: Charge Back. Then we look up to see if player has done a charge back at our casino. If not, then we know it is because of some charge back issue at another casino. All warnings are like that, generic.

Rival are so secretive about all of this that they won't even tell the OPERATORS how it works. The OPERATORS should bear in mind that THEY can be held liable if the "back end" is breaching privacy laws by passing data back to Rival central control, as well as Rival being liable for MISUSE of received data, and passing it on to other operators for marketing decision making.

It will take one player to make a privacy complaint, and get a ruling in their favour, to blow Rival's central control system out of the water - as they will have to scrap the system, and they probably have not considered having to untangle it from their pre-configured back-ends.
What might happen following such a ruling is that Rival could lose some gaming licences, and be unable to gain others, pending compliance.

I will remind you that most US land based casinos have central databases of fraud players. If done right, it can help players, not hurt them, as it will only affect fraudulent players. Your complaint about the Rival system being too sensitive is exactly why we do not use the auto banning feature.

We now only use the Rival system for Fraud cases like Charge Backs.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[vinylweatherman]

We don't bonus ban players for winning. We don't even do it for multiple accounts. We don't use the Rival auto ban feature anymore.



Rival doesn't pass personally identifiable information of players between casinos. We only get to see a message like: Charge Back. Then we look up to see if player has done a charge back at our casino. If not, then we know it is because of some charge back issue at another casino. All warnings are like that, generic.



I will remind you that most US land based casinos have central databases of fraud players. If done right, it can help players, not hurt them, as it will only affect fraudulent players. Your complaint about the Rival system being too sensitive is exactly why we do not use the auto banning feature.

We now only use the Rival system for Fraud cases like Charge Backs.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

The problem is that the Rival system is NOT confined merely to fraud. Whilst YOU do not "bonus ban" a player merely for winning, the Rival "back-end" advises you to do this. This clearly IS "personally identifying" information about a player being passed from casino A (where they won with a birthday bonus), on to Casinos B & C. Casinos B & C would NOT be able to implement a "bonus ban" because of a win at casino A UNLESS the information passed down to them "personally identified" the player that had been flagged for "bonus banning". Unless this information passing was due to FRAUD, it is illegal under privacy laws because it allows IDENTIFICATION by an independent operator of the player THEY have on their books as a winning player at one of their competitors, as well as the fact they even PLAY at these competitors.