Rival Games Glitches

[RobWin]

Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games? I mean as many webmasters/affiliates that are here at Casinomeister that actively promote Rival Casinos, why is there no other webmaster/affiliates here in this thread?
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Seriously Rob, if you want to get other webmasters involved and concerned here with this 3 day old thread then all you need to do is to mention the words: "Predatory Terms" or "Bundling" or how about "Retroactive", now that one should get some other webmasters/affiliates involved in this issue and a few others even coming out of the woodwork!

Look guys, I'm seriously not banging this drum over several penny's here, there is a much larger issue at stake here that no one at least as far as affiliates go seem to care too much about other than myself as is clear now after this thread has been running for 3 days now and I seem to be the only one that is showing any concern whatsoever regarding these issues at Rival and their constant updates to their software.

I also mean no dis-respect to my other fellow webmasters/affiliates in the affiliate community...BUT...come on guys, you have to know that these issues are constant regarding these ludicrous updates to their software ALL the time...what kind of other games software requires constant daily updates?

Anyone that plays at Rival casinos on a daily basis as I do knows of these constant updates to the software there. I have a very good suspicion of what all of these software updates are truly about as well, as I play there so much I can see the stats and outcomes of each and every session of play there after one of these updates.

And how many other times in the past has one of these so called updates/upgrades affected the games play that we don't know about?

If I am going to be promoting this Rival software and casinos to thousands of website visitors each month then I want to feel damn sure and certain that what I am promoting to these potential players as fair and honest software games is in fact fair and honest!
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[NASHVEGAS]

Nashvegas, who is Mr Retention and what correspondence are you referring too?

John Wright.......Get his permission and you will see all the rogue corrrespondence-------- not that Rival has not shown it true colors throughout this forum a la KK,MOI,even one of your biggest defenders at one time jumped ship or may it appears and many others.

Irish Luck Ring a bell????????

Could you please supply me a list of the wonderful Rival casinos whose terms state Progressives will be paid (cash dollars actually disbursed to the winning player) in full. Better yet, why don't you reveal the total amount of actual cash dollars, not casino credits, on Rival Progressives that has been disbursed to the winning players to present. I can supply the actual amount in total won on Rival Progressives to present.

Apologies for the slight derail and another thread is appropriate if you wish to continue. Not holding my breath though!!

[RobWin]

I might as well be.......

Attachment 19600

Right now.......

[Sloto]

Robwin - I think you have brought up an issue that needed to be addresed and although you are not entirely satisfied with the outcome your posts are of value to us.

Hi NashVegas, I don't think its appropriate for me to be the spokes person for Rival and all individual operators running on Rival software, but I understand from the passion in your post you have unresolved issues that have effected you personally.

The points you have raised from my understanding are in relation to how individual operators conduct their business mainly in respect of jackpots being paid out in full?

Unfortunately I don't have a list of all Rival Powered casinos that pay jackpots in full.

Rival replaced the jackpot won at Irish Luck after a full investigation and correspondence with all operators running Rival software. Although this issue took some time to resolve we were satisfied with the final outcome.

Sloto'Cash do pay out progressive jackpots in full and the last progressive jackpot won at Sloto'Cash was paid out in full to a CM member.

In my post I am referring to the integrity of Rival and not individual operators for whom I cannot comment. Many members are of the understanding that Rival owns most of their casinos, however this is not the case. Operators purchase the rights to use the software, and have the choice to use in-house support and processing services provided by Rival, as offered by many other software providers in this industry. However promotional structure, player issues, affiliate program and casino terms are managed by the individual operator.

My point was and is that Rival stepped up to do the right thing when needed. You could argue that they should enforce all jackpots should be paid out in full but then members can choose to accept or decline the terms of an individual casinos.

All the best

Ms Sloto

[Dave]

Okay, okay, Rob -- you have this webmaster's attention!

The original thread title didn't indicate a serious problem -- it seemed like a simple "newbie question" type of thread. Unfortunately, I can't read all the posts here; I have to pick and choose based on the subject lines. Threads with descriptive, attention-grabbing titles get more love from me.

Anyway, as a webmaster, of course this concerns me.

I'd like to know more about the "small software upgrade" that took place on the 30th. What exactly was that about? Why was the upgrade necessary? Details, please.

And why are updates happening so often? This seems unusual to me. Did each update fix something that was wrong with the software?

[RobWin]

Okay, okay, Rob -- you have this webmaster's attention!

The original thread title didn't indicate a serious problem -- it seemed like a simple "newbie question" type of thread. Unfortunately, I can't read all the posts here; I have to pick and choose based on the subject lines. Threads with descriptive, attention-grabbing titles get more love from me.

Anyway, as a webmaster, of course this concerns me.

I'd like to know more about the "small software upgrade" that took place on the 30th. What exactly was that about? Why was the upgrade necessary? Details, please.

And why are updates happening so often? This seems unusual to me. Did each update fix something that was wrong with the software?

Thanks for coming in here and commenting Dave, it is very much appreciated!
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[vinylweatherman]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October! It effected very few players and only users that had a balance of less than $1.00 (they were only alotted one free spin) The problem was fixed within an hour of the upload.

I would like to apologise and kindly ask if you were affected by this error at Sloto'Cash, please PM me with your username and I will credit your account with a loyalty bonus.

All the best

Ms Sloto

Why on earth should there be ANY interaction between these two criteria, such that the amount in a player's account can corrupt the coding that allocates how many free spins are awarded.

Robwin - I think you have brought up an issue that needed to be addresed and although you are not entirely satisfied with the outcome your posts are of value to us.

Hi NashVegas, I don't think its appropriate for me to be the spokes person for Rival and all individual operators running on Rival software, but I understand from the passion in your post you have unresolved issues that have effected you personally.

The points you have raised from my understanding are in relation to how individual operators conduct their business mainly in respect of jackpots being paid out in full?

Unfortunately I don't have a list of all Rival Powered casinos that pay jackpots in full.

Rival replaced the jackpot won at Irish Luck after a full investigation and correspondence with all operators running Rival software. Although this issue took some time to resolve we were satisfied with the final outcome.

Sloto'Cash do pay out progressive jackpots in full and the last progressive jackpot won at Sloto'Cash was paid out in full to a CM member.

In my post I am referring to the integrity of Rival and not individual operators for whom I cannot comment. Many members are of the understanding that Rival owns most of their casinos, however this is not the case. Operators purchase the rights to use the software, and have the choice to use in-house support and processing services provided by Rival, as offered by many other software providers in this industry. However promotional structure, player issues, affiliate program and casino terms are managed by the individual operator.

My point was and is that Rival stepped up to do the right thing when needed. You could argue that they should enforce all jackpots should be paid out in full but then members can choose to accept or decline the terms of an individual casinos.

All the best

Ms Sloto

The reason this is not believed is that winning in ONE Rival casino can affect the eligibility of that player for promotions in OTHER, supposedly INDEPENDENT Rival powered casinos.
Under standard privacy laws, this should be IMPOSSIBLE to legally implement, since what a player won at "Casino A" could NOT be made available to independent "Casino B" to enable it to decide that this player is no longer eligible for promotions.

Let me illustrate with another popular software, and two independent casinos.

In June, I won £51,000 at 32Red (it's in winner screenshots). As far as 32Red are concerned, this is my personal information. They publish the win, as many casinos do, using only first name and initial of last name. Microgaming casinos simply CANNOT find out from their own "back end" that the account I have with them is linked to this big winner at 32Red.

Rival casinos, on the other hand, DO have this facility. Players often complain that after winning, say $1000 at one Rival casino, other Rival casinos drop them like the proverbial "hot potato" from promotions. This is sharing personal information about the player's gambling habits, and outcomes, between supposedly INDEPENDENT operators, and the effects are always NOT in favour of the player.
This has NOTHING WHATSOEVER to do with "fraud", it is about players who engage in LEGITIMATE play.

This very free flow of personal information between ALL Rival casinos is what demonstrates to players that Rival casinos are ultimately in the control of a single operator, even if this is taking place behind the scenes.
It looks like the "independent operators" are really only licencing a "white label" solution, which is pretty much what is being described when you say that operators leave support and payment issues to Rival, and only MARKET their individual "skin".

If Rival were to STOP this flow of personal gaming data between the different skins, players would start to believe they really ARE independent operators.
As far as we know, MOST Rival casinos will simply "toe the company line" when Rival central issue the instruction "ban this player from promotions". These are the Rival casinos almost certainly being run by the same operator. The few Rival casinos that will look into such issues, and often overturn them, are the ones that look like they could be independent operators, but they STILL seem to have a worrying level of detail about players' gaming habits at their competitors.

Other software providers may share data, but this is EXCLUSIVELY for fraud prevention, and under the provisions of the various privacy laws, MUST NOT be used for anything else (such as making marketing decisions, which after all, is EXACTLY what a decision to "bonus ban" is - a marketing decision).

[NicolasJohnson]

Hi Guys and Gals,

Wow, sorry I wasn't more communicative and posted something a long the lines of:

We are looking into it, I'll let you guys know as soon as I have an answer, but don't worry we will take care of you.

Anyways, I'll be sure to do that next time. The mistake has been fixed. As stated by slot o cash rep, it only affect very few players since:

• The bug was up for less than 24 hours.
• It only affect the last spin IF there were free spins given.

Just as a time line, I got the message on Sunday, couldn't do anything till Monday, and Monday the issue was fixed. I didn't post until Tuesday because it was fixed after I left, sorry

I'm going to get RobWin credited, and we will have Rival try and look for the exact possible players of ours that could have been affected. If you were affected, please PM me and I will get you credited.


Oh and about the side topic of Rival operators, we don't use the system information for Bonus banning any more. We only use it for extreme cases such as charge back fraud.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

[RobWin]

Hi Guys and Gals,

Wow, sorry I wasn't more communicative and posted something a long the lines of:



Anyways, I'll be sure to do that next time. The mistake has been fixed. As stated by slot o cash rep, it only affect very few players since:

• The bug was up for less than 24 hours.
• It only affect the last spin IF there were free spins given.

Just as a time line, I got the message on Sunday, couldn't do anything till Monday, and Monday the issue was fixed. I didn't post until Tuesday because it was fixed after I left, sorry

I'm going to get RobWin credited, and we will have Rival try and look for the exact possible players of ours that could have been affected. If you were affected, please PM me and I will get you credited.


Oh and about the side topic of Rival operators, we don't use the system information for Bonus banning any more. We only use it for extreme cases such as charge back fraud.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

Thanks for the response here Nicolas and I do appreciate that you are going to be crediting me as you say but I really want it to be clear here that this was never about the money but rather about the games system failure and ALL of the constant and continuous updates/upgrades that are always going on with the Rival Software at all of the Rival Casinos.

Transparency regarding these continuous updates/upgrades would certainly be nice if you would be willing to comment on that continuous issue as I and also Dave have asked here.
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[baabaa006]

Hi Guys and Gals,


I'm going to get RobWin credited, and we will have Rival try and look for the exact possible players of ours that could have been affected. If you were affected, please PM me and I will get you credited.

I know it's hard to believe, but this happened about 250 times to me.
Any chance of getting compensated.