Rival Games Glitches

[Casinomeister]

Originally Posted by RobWin

I totally agree Nifty, someone at Rival needs to look into this issue today...Not Tomorrow!
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Hey Rob, take a look at the calendar, this was a holiday in most of Europe when you posted this - this is something that upper management needs to address, and I can probably guess that no one was around.

Originally Posted by RobWin

I do have to say though that I am really surprised that six (6) Rival Casino Reps have visited the forum so far today and not a single one of them have made a comment here in this thread regarding this issue!
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Again, issues like this are usually forwarded up to higher echelons - I wasn't aware of this thread until about a half hour ago.

Seriously, how much coffee are you guys drinking?

But thanks for the headsup. I'll keep an eye on this thread to see how things develop.

[paulyt]

Not to do with free spins but I can confirm getting the non free spin bonus on your last hit lets you play it with no problems. I know this doesn't help the people in this thread bur it may help Rival.

[Sloto]

Just to let you all know, I haven't forgotten about this issue.

Thanks for your patience.

Ms Sloto

[RobWin]

Originally Posted by Sloto

Just to let you all know, I haven't forgotten about this issue.

Thanks for your patience.

Ms Sloto

Thanks for the update, as most savvy players well know that this serious issue could potentially affect thousands of players. I certainly hope that Rival is taking this issue as serious as I am.

The last thing I want to do here is to be promoting Rival Casinos to potential players when we both know that there is a major malfunction going on there with their games!

Also, am I the ONLY webmaster/affiliate here that feels this concern regarding the fairness and reliability of Rival Games? I mean as many webmasters/affiliates that are here at Casinomeister that actively promote Rival Casinos, why is there no other webmaster/affiliates here in this thread?

Where is the "Rival Representative/Tech" in all of this. Is Rival really taking this issue serious at all here?
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[RobWin]

Another point to this issue is that this is apparently not only isolated to just a couple of Rival Casinos but it appears to be a system wide malfunction.
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[Sloto]

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October! It effected very few players and only users that had a balance of less than $1.00 (they were only alotted one free spin) The problem was fixed within an hour of the upload.

I would like to apologise and kindly ask if you were affected by this error at Sloto'Cash, please PM me with your username and I will credit your account with a loyalty bonus.

All the best

Ms Sloto

[RobWin]

Originally Posted by Sloto

OK I have an update on this issue as follows:

I have been informed the error occurred when tech did a small software upgrade on the 31st October!

I beg to differ on the fact of the date here as you can clearly see in my screenshot below when this first happened to me at Vegas Regal...so is it really from a software upgrade that occurred on Oct. 31st? What exactly was the "small software upgrade" ?



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It effected very few players

How does Rival know that for sure?

The problem was fixed within an hour of the upload.

I'm also not so sure that that is correct either since this error at Sloto on Scary2 occurred on Nov. 1st at 12:09:15AM

There is a lot larger spread of time here than you are aware of or either Rival has mis-informed you on the time-lines.

Also on another note, if Rival were not constantly tweaking with the software regarding the constant daily updates then maybe, just maybe instances like these would not be happening there!
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[Sloto]

Sorry, I put the date in as that is when I thought the first instance of the error occured and the 31st was Halloween -bit tongue in cheek! (note to self stop skim reading)

I will check on the date with Rival though to be sure!

I understand it frustrates players the constant upgrades, but Rival compared to other software providers in the industry are relatively new and have grown substantially over the last 3 years! It's not an excuse but you can rest assured that members are treated fairly and errors such as what has occcured are compensated.

Data on every gaming session is stored so we can identify the number of players this affected by running a query on the data and the selected games.

Visual glitches and connections issues are very annoying to members but I can say from my experience Rival operate with integrity and always resolve issues in favour of the player.

Best Regards

Ms Sloto

[NASHVEGAS]

Originally Posted by Sloto

Sorry, I put the date in as that is when I thought the first instance of the error occured and the 31st was Halloween -bit tongue in cheek! (note to self stop skim reading)

I will check on the date with Rival though to be sure!

I understand it frustrates players the constant upgrades, but Rival compared to other software providers in the industry are relatively new and have grown substantially over the last 3 years! It's not an excuse but you can rest assured that members are treated fairly and errors such as what has occcured are compensated.

Data on every gaming session is store so we can identify the number of players this affected by running a query on the data and the selected games.

Visual glitches and connections issues are very annoying to members but I can say from my experience Rival operate with integrity and always resolve issues in favour of the player.

Best Regards

Ms Sloto

LOLOL.......Horsesheet.............get Mr. Retention's permission to post his correspondence with moi and I will post it as soon as I am able.

[Sloto]

Nashvegas, who is Mr Retention and what correspondence are you referring too?