You know this is the kind of BS inuendo's that taint the facts. As Noah stated, why don't you pm the OP and ask, well I am that OP that complained about the missing wilds and jackpots and have not once received a pm message from anyone.
No, I have not been made happy with insinuated bribes, I have been given a few comps that were only equal to a bonus I should have gotten in the first place along with a deposit, nothing more, nothing less. So am I rushing to the bank in a gleeful giddy manner, think not!
I have continued to play with Rome as I personally like the casino and software due to the games fairness in payouts compared with so many other casinos and lack of payouts. This is just my personal choice, not because I was bribed.
I have found cm to be courteous and non pesky, Noah to be kind and willing to answer any questions I may have in a timely manner. I have not had any problems with a withdrawal, except they aren't instant, but that's okay with me.
FYI, I also very much enjoy Ruby Royal a Rival casino, will this make me a bribed person if I have a win or two and stay with this casino as well?
So for my part, the issues have been fixed or are still in the works, not my concern anymore as it is not in my realm to fix anything. I made a report and it has been addressed, so for me, I am satisfied.
I see reading this thread that affiliates are starting to get paid, this also is not my realm, but I am happy to read this. Honestly does anyone ever pay all their bills all at once? Most normal people spread them out as our paydays allow to pay them in a timely manner not leaving us without grocery and gas money to get through to the next payday.
So I for one am not beating the horse simply because I find it counter productive.
Yes, we do, however we are expected to pay them by the DUE DATE, otherwise this would reflect BADLY on our credit rating.
Whilst affiliates are being paid, and not all at once, the payments are OVERDUE. This is having the EXACT same effect on Rome as a business as it would have on US were we to pay our water, gas, electric, credit card etc. bills LATE because we would otherwise not be able to afford our groceries. We would still be paying, but we would be considered "sub-prime", perhaps unable to get new credit, or the best deals on other things, because these companies would assume WE had "cash" problems, and might eventually default altogether on our payments.
Rome is paying players, and some affiliates, with the intention to normalise all affiliate payments in the next few weeks; however, this whole thing has lead to them being considered "sub-prime", and even minor problems will now tend to make people fear there is a "skeleton in the closet" at Rome casino. The biggest fear of all among players and affiliates is of a casino going bust, because there is ABSOLUTELY NO PROTECTION of players balances, and affiliate payments, still "in the system", or on account. Players being left high and dry after two notable MICROGAMING failures has heightened this fear.
Problems due perhaps to no more than serial incompetence that result in non payment, and implausible excuses, will have those owed money fearing the worst, and those thinking of "investing" money, or effort, holding back.
Current casino businesses have only their PEERS in the industry to blame. The infamous remarks that it was "business as usual", and an "administrative issue" from a TUSK rep came shortly after the eCogra seals were removed. Two weeks later, they went BUST. Poker players lost almost everything, casino players were LUCKY as it turned out, as another group was prepared to underwrite the liabilities for 5 extra established casinos "on the cheap".
Casino players were NOT so lucky when Eurolinx went bust, they joined poker players in a long wait to see what, if anything, can be recovered.
In such an atmosphere, the LAST thing an online gambling business should be doing is acting in a manner that suggests "cashflow issues".
As for that notorious chat rep. From my point of view, it seems he got PROMOTED, rather than fired, for these "mistakes". Whatever the arguments are for firing on the spot, or some retraining, surely a PROMOTION is not the best incentive for the REST of the staff to "behave".
It could of course also mean that being VIP is not that different to being an "ordinary" player, and there is no expectation that only the "cream" of support staff will be dealing with the VIPs, so this might only be a sideways move for this rep, providing some broadening of experience.
Most VIPs probably don't care though, so long as they get all the perks. IF this rep has NOT changed his ways though, and errs again, it will be a HUGE embarrassment to Rome, so this is surely a big risk. Many members of this forum have become VIP players at many casinos, so it is likely that some Rome casino VIP players at least read this forum, and may contribute with complaints, or indeed compliments (you got one just now from Mavin1 - whether a VIP I don't know).
Here in the UK, it would in fact be ILLEGAL to fire this rep for "one mistake", or indeed a series of awful dealings with customers that could be taken together as "one event", unless it was a matter of GROSS MISCONDUCT. It would be more normal to issue warnings, move the poor performer elsewhere, or retrain them. This is what Noah has done, the only problem is that it appears to be a PROMOTION to VIP support from "normal" support.
If we are asking for Noah to fire the guy right away, we must satisfy ourselves that what he did constituted "Gross Misconduct". It cannot be "Gross Misconduct" if he was TOLD to deal with customers in this manner by someone higher up, perhaps so that more MONEY could be made for the casino. This is something we often see in big business and government, and the term for the lowly member of staff sacked as a result is "Scapegoat".
