Rome Casino Discussion

[Casinomeister]

Have you been paying your affiliates? There was talk that still a number of them haven't been paid yet. What's the status on that?

And what about that whack-o chat supervisor? He's still with you guys so I don't think that it's all honky dory over there.

[RomeCasino]

Originally Posted by Casinomeister

Have you been paying your affiliates? There was talk that still a number of them haven't been paid yet. What's the status on that?

And what about that whack-o chat supervisor? He's still with you guys so I don't think that it's all honky dory over there.

We are in the process of paying them all, it takes a little time but its getting done. As for the supervisor he is a VIP manager and handles VIPs, he made a huge mistake that time it does not mean he cannot make up for it with learning and hard work. I can assure you we are moving forwards with all issues.

Kind Regards,

Noah

[Webzcas]

Originally Posted by RomeCasino

We are in the process of paying them all, it takes a little time but its getting done. As for the supervisor he is a VIP manager and handles VIPs, he made a huge mistake that time it does not mean he cannot make up for it with learning and hard work. I can assure you we are moving forwards with all issues.

Kind Regards,

Noah

Hi Noah,

I think the first thing you need to do is ensure that Rome pay their affiliates and address the concerns raised in this thread:

http://www.gpwa.org/forum/payment-pr...me-182843.html

If you cannot pay your affiliates, what makes you think you will be able to pay your players.

[bonustreak]

I have to disagree with you Noah, anyone you have in your company that has to deal with the public and speaks to them the way your cracked out chat support did needs to be fired or on office trash duty from now on! WOW you put him in charge of your VIP's, that is really trusting are you not worried he will dis on one of your really important players?

Your affiliates should have all been paid by now, no matter how small and worthless you folks feel they are to you. This is getting so it is damaging all the other Top Game brands now who are trying to climb out of the mess over the last few months.

I have to say it really seems like Top Game is trying to get their act together as a software provider and if the affiliates are not paid by Rome with a quickness they may have to step up and do this for Rome themselves.

[jas2587]

I have to ask what the heck happened to the 192K jackpot that vanished an no one has a answer as to where it went? Who's pockets did it line?
Players built that jackpot an they deserve a answer
Main thread on it is right here

http://www.casinomeister.com/forums/...-software.html


Cindy
We all as players know that jackpot exsisted an we all know it vanished so where did it go?

[RomeCasino]

Originally Posted by bonustreak

I have to disagree with you Noah, anyone you have in your company that has to deal with the public and speaks to them the way your cracked out chat support did needs to be fired or on office trash duty from now on! WOW you put him in charge of your VIP's, that is really trusting are you not worried he will dis on one of your really important players?

Your affiliates should have all been paid by now, no matter how small and worthless you folks feel they are to you. This is getting so it is damaging all the other Top Game brands now who are trying to climb out of the mess over the last few months.

I have to say it really seems like Top Game is trying to get their act together as a software provider and if the affiliates are not paid by Rome with a quickness they may have to step up and do this for Rome themselves.

Hi bonustreak,

I'm sorry but you have not read the threads and my responses on GPWA or are failing to communicate them here. Please read those to better understand why the delay occurred and what we are doing about it. We are paying our affiliates, not everyone got paid yet, but they are and will be. Its a shame we can't pay everyone at once but we need to wait for the new processor pay. Please read more on the GPWA threads. Things are going to be wrapped up within a few weeks, and you can see we've resolved some of our affiliate payments. Yes there are more and they are getting paid.


TopGame are not paying any of our affiliates and a big part of them getting their act together is from us helping them as well, as any TG person will probably tell you. Its a cooperative effort.

As regarding the CS person - Everyone makes mistakes, he was working for a different CS team at the time. I don't think we should be attacked just because we decided to give him a second chance. He hasn't made that mistake again and people should be given a chance to redeem themselves, call me a softy but that's what I believe .

Kind Regards,

Noah

[RomeCasino]

Originally Posted by jas2587

I have to ask what the heck happened to the 192K jackpot that vanished an no one has a answer as to where it went? Who's pockets did it line?
Players built that jackpot an they deserve a answer
Main thread on it is right here

http://www.casinomeister.com/forums/...-software.html


Cindy
We all as players know that jackpot exsisted an we all know it vanished so where did it go?

Hi Cindy,

You assume it did. There is no evidence, and I've asked for it many times. I have explained the matter several times on several threads, we found no evidence for this missing jackpot and the player who made that claim is now a happy player with us. So I'm sorry but until any evidence that this happened (all without other players actually noticing it gone by the way - it all started on the claim of one player who is playing with us still), I do not think we should be attacked on a baseless charge.

Kind Regards,

Noah

[lottethedog]

did tst approve with the jackpot sysmbols or without?

[Casinomeister]

Originally Posted by RomeCasino

Hi bonustreak,

I'm sorry but you have not read the threads and my responses on GPWA or are failing to communicate them here. Please read those to better understand why the delay occurred and what we are doing about it. We are paying our affiliates, not everyone got paid yet, but they are and will be. Its a shame we can't pay everyone at once but we need to wait for the new processor pay. Please read more on the GPWA threads. Things are going to be wrapped up within a few weeks, and you can see we've resolved some of our affiliate payments. Yes there are more and they are getting paid.


TopGame are not paying any of our affiliates and a big part of them getting their act together is from us helping them as well, as any TG person will probably tell you. Its a cooperative effort.

As regarding the CS person - Everyone makes mistakes, he was working for a different CS team at the time. I don't think we should be attacked just because we decided to give him a second chance. He hasn't made that mistake again and people should be given a chance to redeem themselves, call me a softy but that's what I believe .

Kind Regards,

Noah

Actually, I don't buy the processor story. I just don't. There are too many affs not being paid, and so far...well something doesn't seem right. I hope you're being straight with us because the truth will set you free...if you know what I mean.

And back to the whacko CS rep. He didn't make just one mistake, he had a history of behaving like this. I think I mentioned in the other thread I've seen other chat sessions that would make your eyeballs bleed. That's no lie.

Now Bonustreak has brought up a good point - affiliates want to be ensured that VIP players are taken care of like VIPs should be. I'm sure most affiliates wouldn't touch your casino with a barge pole if they knew that this is the guy who wuuuuvs us sooooo much . Why he's still there is beyond me - but it's your business, not mine.

[jas2587]

Originally Posted by RomeCasino

Hi Cindy,

You assume it did. There is no evidence, and I've asked for it many times. I have explained the matter several times on several threads, we found no evidence for this missing jackpot and the player who made that claim is now a happy player with us. So I'm sorry but until any evidence that this happened (all without other players actually noticing it gone by the way - it all started on the claim of one player who is playing with us still), I do not think we should be attacked on a baseless charge.

Kind Regards,

Noah

I am not attacking you I am stating facts that are in threads here at Casinomeister an a number of other forums that irt just vanished

hmmmm wonder why the original OP is so happy?

Cindy