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Rome Casino - Bad Checks - Fraud?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by luciana, Oct 19, 2009.

    Oct 19, 2009
  1. luciana

    luciana Dormant account PABnononaccred

    Occupation:
    business owner
    Location:
    ontario canada
    I'll just cut to the chase because I'm not only delirious at this point but past the boiling point. After a long drawn out history with both ROME CASINO and DICELAND - Its now been a short while that I was referred to Noah- from Josh (as I have had PROBLEM AFTER PROBLEM- WHAT A SURPRISE). I have been dealing with him most recently regarding a PAYMENT issue as I have only had MAJOR difficulty in the past getting paid, aside from ALL the other problems there have been. Let's just say this time around- I requested to be paid by cheque- and so it arrived - after a couple weeks- I took the cheque to a money mart to have the cheque cashed- it was at this point the teller told me that the account didn't EXIST. So I proceeded to my bank- thinking they might be able to better look into the issue. It was there, that I was led into a room by the bank manager
    ( that was luckily a family friend) and questioned as to where the cheque came from - I was told that the account and cheque were both fake and FRAUDULENT. After a police officer was called in (as that is the procedure here in Canada)- I managed to get a copy of the cheque for my own records- the original was taken from me. I then made every attempt to contact the casino, a manager, the CEO Josh- and heard back from no one for at least 24 hours (except a support worker). Finally the next day when Noah emailed me I told him what happened. I explained my situation and story to the support worker and was told how "MORTIFIED, shocked and surprised" they were to hear such a thing had happened- that this "never happens" and that there was a whole bunch of BS why. How coincidental. I then had the opportunity to speak to Noah again- through email and which time he decided to send me a bank wire (which takes another 2 weeks to arrive). He went on to explain to me that the anger I feel should be expressed to ONLY my bank! THAT THEY EMBARRASSED ME AND TREATED ME AS A CRIMINAL. That I'm wrong to think badly of the casino because they do not deserve blame nor will he assume any responsibility for what happened. Let me just say this by far has to be the PINNACLE of nightmare stories I have ever heard regarding an online gaming site. He went on to tell me that I could go ahead and trash talk the casino all I like on CASINOMEISTER- but then went on to even humour me by calling me a "valuable player." All I ever hear from them is ALL that "they do lots for me- and how many efforts we have made in keeping you a happy player". As far as I can see, the ONLY efforts made were necessary in correcting major MISTAKES. Are we as players supposed to be forever grateful because we expect to get paid in a timely fashion or without being given fake or phoney cheques to cash. I was in no way treated like the "valuable player" they claim I am. I at no point was even offered any kind of compensation or bonus- for my time lost, the embarrassment I endured (which according to Noah is my banks fault) or just the inconvenience of having gone through such an awful situation. Frankly I'm disgusted with the way I was treated and I am at a loss for words. Of course I refuse to close my account until my funds actually arrive. Surely, Noah will post a reply in reference to this complaint and as always will find the charming and clever words to worm his way out by explaining it away -however what he fails to recognize is that you can only explain away so much and so many times. Eventually- it comes down to facts. FACTS BEING- my bank is NOT the problem and I am not the problem. SO THAT LEAVES JUST ONE ANSWER. There is absolutely a problem with this casino and until you recognize that and start treating your customers as if you ACTUALLY VALUE THEM then I don't believe you should even be able to operate. Unfortunately for you- I'm not the only one that feels that way.
     
    Last edited: Oct 19, 2009
    10 people like this.
  2. Oct 20, 2009
  3. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    Wow..:eek::eek:
    Heavy sh*t!
    If this is true, then its beyond rougue..:mad:
    I think you were very lucky the bankmanager knew who you are, or you might even have been arrested.
    Can't wait to hear what Rome has to say about this.
     
  4. Oct 20, 2009
  5. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    That's just unfrikkin real!!! It's just too outlandish to be anything but the truth. I can not imagine the embarrassment you must have felt luciana. What a crying shame that you'd be put in that position.


    Well Rome...........what's your take or should I say excuse for this?
     
  6. Oct 20, 2009
  7. nisosbar

    nisosbar Ueber Meister PABnonaccred

    Occupation:
    Other
    Location:
    Right here
    Wow. All I can say. Sorry Luciana. Really. This is beyond. :mad:
     
  8. Oct 20, 2009
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Perhaps another 'processor problem' LOL.

    Seriously, though, this is no laughing matter and it was clearly an embarrassing and even traumatic experience for the player.

    To add insult to injury by upbraiding the OP for apparently rightfully bollocking the casino is beyond surreal.

    There may be an explanation for this, but on the face of things right now it looks really bad, and one can only wonder what it could possibly be.

    Perhaps the casino representative will explain?
     
  10. Oct 20, 2009
  11. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    This is just truly unbelievable :eek2:

    Looking into my crystal ball and I think that Rome and possibly Top Game might pick up some industry awards in the new year. They are certainly in the running for worst casino :rolleyes:

    As an aside, Noah is still promising to pay outstanding payments to affiliates over on the GPWA. Now they are issuing dud cheques to players. This group are so out of business, I cannot see anyway back for them.

    Rome wasn't built in a day, but the operators of Rome Casino have gone and broken it beyond repair before it was finished being built.
     
    1 person likes this.
  12. Oct 20, 2009
  13. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - Response


    Hi ALL,

    I see its guilty until proven innocent in this case.

    Look, I will tell you EXACTLY what happened from the Casino point of view, I will not embellish or add details. I'd like to address both the issue at hand and Luciana here as a player, so you understand the source this is coming from.

    What happened - A few days ago my CEO Josh as well as Luciana sent me emails regarding what happened to her. My first though was that the check provider we have been using, (which by the way is used by many other mainstream casinos and has never fouled on us), made some mistake. Either that or Canadian banking practices have changed somehow to classify such checks as fraudulent - two logical assumptions. However I was unsure what is going on since we have never had a player reporting this -

    AND REGARDING THIS ISSUE - Please, if you had the same experience come forward!

    So first we contacted the check provider, they found no problem with the check, they sent it the same way and from the same account they send all checks.

    As the player reports it, she went to a place where they cash checks, they told her it was fraud, THEN she went to her BANK with it, which I find strange. But I'm not accusing her of lying, its very possible this is what happened. However you immediately assume that it was our fault, although we've seen US pressure affecting Canadian financial institutes lately, i.e - what happened with ewalletxpress was probably related. Even even if not, we found no problem with the check.

    I emailed the player expressing how mortified (yes I used that word I was feeling it) I was at what happened. And in 2 days I was able to send her a wire for that amount, we did not try to delay her or cause her any problems with her request.

    Look, I think that if you read my posts you'll see I'm fine with taking responsibility when I believe we screwed up. I still don't believe this is what happened here. players have been getting their checks before and AFTER she reported this incident, it would make sense that if we are sending bad checks others would have reported it the problem.

    As for this player. I don't like getting personal, but this player has been threatening us with CM posts every step of the way, we gave her personal access to me and my CEO, she has withdrawn over 80% of her balance in Rome Casino, and gets not only matches on each deposit but also free bonuses between them equal to the deposit amount. I have personally taken care of her needs whenever she emailed me. Frankly I did more than I should have for someone who threatens us with CM posts every time a CS argues with her about a bonus or if she thinks she didn't get as much as she wanted. When she opened another account in our Diceland Casino, we gave her all the same conditions, show me another Casino who would do that after a player has won 80% of their deposits back.

    Now I'm not trying to say how great we are, I'm saying this player has been using CM in a cynical way to get what she wants, and when I REFUSED - and yes I refuse to take blame when I don't believe its there - to take blame, she started talking about CM and said 'I'll see you there' - obviously she was hoping for a compensation and went to CM when I refused. The chat documents her hints at compensation and her mention of CM the moment she saw its not forthcoming.

    I won't post the chat just yet, but I will do so if needed. I will of course not post personal emails unfortunately, since that would be unethical.

    I'm sorry but there is no connection between this issue and the affiliate issue, and they are being paid, watch GPWA and you'll see how they get paid one by one.

    I know, we're the villains, but I think everyone always ignores how hard we always try to make good to the players and affiliates, yes its been rocky times and we've had the problems, I'm not saying come play if you think we're some kind of fraud casinos. But we did not commit the act the player says we did. Also, although no one seems to consider it, this might be a banking issue now creeping up in Canada - although I hope not - but just assumes we sent a bad check on purpose or even by mistake.

    The player, by her own report, was having very severe difficulties playing with us, yet through all this time its interesting to note how she not only stayed with us but also opened a SECOND account in Diceland for her Fiance', apparently she did not think we're fraud when she did that, apparently she did not think we're fraud when she withdrew time after time, and its interesting that if you look at all 9 of her posts, they were all against us with vehemence yet she continued to play again and again, using CM like a club, yet opening yet another account.


    That is my response for now, I apologize for the length.

    Kind Regards,

    Noah
     
    Last edited: Oct 20, 2009
    6 people like this.
  14. Oct 20, 2009
  15. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Hmmmmm...
    Hmmmm
    Somewhere all in these lines lies some truth, but where?

    .
     
    1 person likes this.
  16. Oct 20, 2009
  17. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    I myself as a faithful player to many online casinos that pay me back by cheque, have never run into this. I have had at the canadian banks been told the cheque will be held for 21 days for clearance. Now as I made a deposit with so called cheque, the teller would turn and say be right back. She would then go into a different area and make a call. Then I would be handed a slip stating pending deposit with the amount on it. How in the world a casino would turn around and put blame on a player is beyond me. The casino issued this cheque. the player tried to deposit and was told the cheque is not valid. What more could you ask from a depositing player that expected to be paid. I think myself I would of not only threaten the casino with hitting forums with this info, I would also have a investigation done into the casino for passing a cheque that is not valid. Rome casino is stating that they used the same payment method of cheques in the past without any issues. Could you please provide some proof of that. Block out the payees name and show us a copy of a cheque that was cashed without issue, and a copy of the cheque that was forward to this player.
     
    2 people like this.
  18. Oct 20, 2009
  19. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Hi Noah,

    A couple of things:

    Seeing as the player concerned used CasinoMeister in chat as leverage, I think it would be the only sensible thing to do by emailing Bryan the chat transcript.

    I know Bryan does not like players abusing the casinomeister forum for their own gain. Likewise he will be able to get a clearer picture as to what has gone on here.

    If the player is not being 100% truthful here in the opening post, then again by sending him the chat transcript would go some way to help clear this up.

    Bottom line is Noah. From what I have seen, it is just promises followed by complaints of non payment. This on top of other issues such as transferring players from different affiliates. It doesn't paint your operation in a very good light.
     
    2 people like this.
  20. Oct 20, 2009
  21. big_mac

    big_mac Experienced Member

    Occupation:
    student
    Location:
    uk
    Why would a casino deliberately send a 'fake' cheque?
    If they wanted to stall for a couple of days then they could just claim that it was sent and lost in the post, or just have it cancelled.
    It seems far more likely that this is just a mistake; quite possibly by the bank, I don't have much more faith in banks than I do in casinos.

    If the conversation went along the lines of 'give me some compensation or I will post it on Casinomeister' then that is something that the player did wrong.

    and if she felt embarassed and humiliated then I think that is more to do with how she was treated by the bank. If I paid in a duff cheque, I would expect my bank to treat me as an innocent victim, unless other evidence showed otherwise.
     
  22. Oct 20, 2009
  23. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    As a player that has received a check from a casino, I can tell you that the check cashing places I have used in Texas do, in fact, call and verify funds before they cash any check. So I don't see any problem with the OP saying that she was told by them that the check was no good. And I probably would have taken it to my bank, thinking that there had been some mistake.

    As a player, you want to believe that a casino is telling you the truth. You want to believe that they won't try to screw you over so you give them lots of chances. So opening up an account with a sister casino is not above the realm of belief.

    What ticks me off is the way that the casino is trying to blame the OP for wanting her money. How PO'd would the casino be if they had been issued a bad check by the OP? Think they would understand processor issues etc.? I don't think so.

    If the OP is due the funds, then she should be paid by whatever means necessary. No if, ands, or buts, pay her and do it quickly. That is the only way to make this look any better for Rome Casino. Don't toss blame around, just make it right.
     
    7 people like this.
  24. Oct 20, 2009
  25. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: Just take out any money you have left in the casino, and go play someplace else. It is not like you are limited in the available good places to play.

    If the check was bad, and stamped as such by the bank, then the OP should have been sent a copy to the Casino, and FREE wire transfer requested asap.

    I would also request another check, "compensation", like $25, and see if it matches the bad one, routing #, acct #, and see if it can be cashed.
     
  26. Oct 20, 2009
  27. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - response

    Hello,

    Please read the player's post and mine in full, we sent her a wire 2 days later for the amount.

    Kind Regards,

    Noah
     
  28. Oct 20, 2009
  29. RomeCasino

    RomeCasino Banned User -violation of forum policies of i-Gami

    Occupation:
    CS manager
    Location:
    Costa Rica
    From Noah - response

    The wire was of course free of charge.
     
  30. Oct 20, 2009
  31. luciana

    luciana Dormant account PABnononaccred

    Occupation:
    business owner
    Location:
    ontario canada
    Thanks for the support and understanding everyone!!

    As I mentioned, I knew Noah would have only petty issues to bring up that in the past never bothered him until of course I decided to speak here- and of course he would only attempt to trivialize the situation by making it my fault and going on about how I've been such a difficult player to accommodate. Now if I had been given access to the CEO in the past then perhaps that was done for VERY GOOD REASON- for which I HAD TONS.

    In all fairness, I did give this casino many chances and I did regretfully open the second account more so for my own curiosity, as to see for myself if payment and organization were any better. In fact it was in a chat I had with support way back with Rome that they suggested their sister casino diceland. I guess my fault is in being so stupid as to stick around and remain a player- hoping that they would finally be able to get it right after giving them so many opportunities to do so.

    DO NOT GET IT TWISTED- NOAH SAYS HE SENT ME THE WIRE FOR THE FUNDS- BUT I HAVEN'T YET RECIEVED IT!!!!. THE LAST TIME I WAS SENT A WIRE FROM ROME- IT NEVER CAME. FOR THE RECORD- IF I STARTED AT THE BEGINNING AND TOLD YOU THE LONG LIST OF NIGHTMARE STORIES I HAD WITH ROME THEY WOULD MAKE YOUR HEADS SPIN.!!!! ( im sorry sometimes I use caps because I feel like im yelling and makes me feel a little better to vent) - no disrespect.

    In all seriousness, I myself have wondered why they would send me a fake cheque? I can't seem to understand it either except to say that I believe its come down to them doing anything they can TO AVOID PAYMENT or at least DELAY it for however long they can. My bank in no way treated me like a criminal- but they were concerned as any bank would be when a person tries to cash a fraudulent cheque??


    My anger was not because I never got a stupid bonus (IM NOT WHINING OVER A FREE PLAY BONUS- besides if I won with it, I'd never get paid anyways LOL)- but because I was continuously called a " valuable player " yet all I heard was how its my banks fault and that I should not put blame on the casino because they are not the bad guys and all they do is treat me great and try to make me happy- DO I SOUND HAPPY TO YOU?- in no way was I at any point treated like someone valuable, it angers me to think that in the midst of all this and considering everything I went through all I heard was a bunch of dumb reasons and excuses in some lame attempt to defend this casino. What about me?? THE VALUABLE PLAYER??? ( ya right!) BTW- any good treatment I have been given was only in lieu of the fact that they made so many HUGE mistakes in the past- believe me when I say NOTHING IS FREE WITH THIS PLACE.
     
    2 people like this.
  32. Oct 20, 2009
  33. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Regardless as to the reasons why, whether it be processor issues or the such like, I feel it is only right players here on CasinoMeister are aware of the issues with late affiliate payments from Rome:

    You must register/login in order to see the link.

    You must register/login in order to see the link.

    You must register/login in order to see the link. - This one was resolved eventually.

    Whilst I am sure the intentions are good and proper on Rome's behalf and it is a credit to Noah that he is at least communicating here and also over at the GPWA with Players and Affiliates. I think the time has now come for Rome to realise actions ie paying those that they owe money to, speak louder than words posted on a forum.

    Whilst Luciana is a relatively new member on this forum, I am still personally trying to get my head round why a player would come up with such a story.

    Have you sent Bryan the transcript of the chat conversations Noah?

    I would also like to add, that affiliates who promote casinos really should perform the necessary due diligence before taking a casino group on board and promoting them. Not only do you as an affiliate protect yourselves from possibly falling victim to late or non payments. But more importantly the players that utilise your websites for advice on where to play, are also not subjected to payment run around issues.

    I was contacted by Jodi from Rome when they first setup. I politely declined to promote their casino, until such time that they had established themselves as a casino of good standing. Judging by their short chequered history, my position has proven to be correct. When are some affiliates ever going to learn this lesson???
     
    1 person likes this.
  34. Oct 20, 2009
  35. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    80% of her deposits? Forgive me, but that means she has lost money, perhaps a considerable amount, depending on how much she has deposited. Most casinos offer bonuses to losing players. I don't know why you make this out as some kind of favour. You offer her bonuses because you want her money, because she loses at your casino. That's no favour, that's a business decision.
     
    4 people like this.
  36. Oct 20, 2009
  37. luciana

    luciana Dormant account PABnononaccred

    Occupation:
    business owner
    Location:
    ontario canada
    hahaha...and if you only knew what I went through to actually get paid- by the time it had arrived- it was 3 months later and it came through ewallet- because the bank wire never arrived even though everyday they assured me it was on its way!!- from what they told me there was a problem with THEIR BANK! lol how ironic!! i guess banks all over the world just don't know what they're doing??!!
     
  38. Oct 20, 2009
  39. luciana

    luciana Dormant account PABnononaccred

    Occupation:
    business owner
    Location:
    ontario canada
    and just for the record NOAH thats a lie- i was told by support- (infact I believe it was OG that told me and then you actually confirmed it by email), that the so called arrangement regarding my deposit bonus and free bonus inbetween is actually not the case at all. ITS EITHER THE DEPOSIT BONUS OR THE FREE BONUS AFTERWARD- NOT BOTH.
     

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