Neteller VIP
I have just been called by my Neteller VIP manager (or more likely the VIP desk).
They were after feedback, & they got some
I raised this issue with her. It has two strands to it.
1) Discrimination in provision of service depending on deposit method used. Rushmore have made this a EXCLUSION specifically against Neteller & Moneybookers, rather than having a variety of inducements for different methods.
2) Refusal to allow players to withdraw back to a VERIFIED Neteller account.
1) She speculated that merchants would rather receive their money "directly", rather than through the "Neteller system".
This implies there is a difference between "Neteller money", and "Card money" when it is in the hands of the merchant.
As a player, the obvious difference between "Neteller money", and "normal money" is where it resides. Card deposits go DIRECTLY to the merchant's own business banking account, whereas "Neteller Money" merely moves from the player's Neteller account, to the Merchant's Neteller account.
The merchant has some restrictions on how they can use their "Neteller Money" (roughly the same as me). They can quickly use it to pay withdrawals back to Neteller, but CANNOT write a cheque on it, nor can they use it straight away to send a wire. The merchant would have to withdraw their "Neteller money" back to their bank before they could use it for these. Neteller will be charging fees for these movements.
If the merchant has too little in their Merchant Neteller account, they have to move money back into it.
2) Fraud? BOLLOCKS!!!!
It's down to the effects of 1).
Rushmore have told players to use cards to get the weekend bonus, so this is what players are doing. These players want winnings withdrawn back to their VERIFIED ewallet account (Verified, so no real fraud risk exists). However, because "everybody" is now depositing by card, money is LEAVING their ewallet merchant accounts, but is no longer being replaced to the same extent by deposits, so it keeps running empty, and they have to keep moving new money into it.
They get fed up with this, so introduce the new rule.
In by card, out by wire or cheque.
This makes things MUCH simpler. The card deposits go into their bank account, the wires and cheques can leave the same bank account. NO juggling of funds needed, they just need to ensure deposits exceed withdrawals + overheads.
They use "fraud prevention" as an excuse, because this is the one thing they NEVER have to explain in detail, and thus can use it as a bland "canned statement" to explain almost everything.
They don't give a flying Rat's arse that this SERIOUSLY inconveniences players, some to the extent that they cannot even receive their winnings because of problems with THEIR banks, and interpretations of local laws, along with banks' suspicion of these "odd looking cheques" that the processors seem to be sending out.
It can be a sign of a struggling operator, but could also be a sign of operator greed at the expence of customer service levels. They are forgetting that it is the CUSTOMER that pays their wages, and contributes towards their profit. If the service puts these customers off, and another provider offers something better, these customers will move. There is LESS customer loyalty in THIS industry than most others. It is MUCH easier to try a new casino, than it is to switch phone or energy provider.
, surely an eWallet deposit is FAR FAR safer (or was this just another industry excuse for something else they didn't want to reveal).
i guess this makes 2 1/2 cents 
It's an eWallet, no different from Neteller or Moneybookers. Whatever the issue was with Neteller and Moneybookers, it will be THE SAME with Click2Pay.
