Roulette69 manager situation

[Casinomeister]

Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well. This is a total fabrication and completely unacceptable.

For the record, I was never made aware that "Christine" was in fact Tatiana and was working as a casino manager at this casino.

Therefore, they've been removed from the "Accredited" section and their accounts have been banned.

[thelawnet]

Here's why:

Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well. This is a total fabrication and completely unacceptable.

For the record, I was never made aware that "Christine" was in fact Tatiana and was working as a casino manager at this casino.

Huh. Obviously Cirrus is a bad casino, but I dont see why having one of their staff move over to a new casino is necessarily a problem.

That said it might mean they are run by the same people behind Cirrus - do you have any idea if this is the case, and how much do you know about the background of these casinos?

[Casinomeister]

Huh. Obviously Cirrus is a bad casino, but I dont see why having one of their staff move over to a new casino is necessarily a problem.

That said it might mean they are run by the same people behind Cirrus - do you have any idea if this is the case, and how much do you know about the background of these casinos?

The problem is the history of the management of Cirrus -
Cirrus casino is about as rogue as you can get, and there are many members here who have had disastrous experiences with them. When the same manager calls one of these players telling her I knew she was "Christine" and that I'm okay with that is way - way out of line.

Players trust this site - and I trust managers to be upfront with me. When managers are passing out disinformation that can harm the integrity of this site...well, that's pretty crappy in my book.

[rubyroyal]

Cirrus and the virtual group are in no way and have never been associated with Roulette69/Ruby Royal group.

It is purely an old employee from Cirrus that is now working for Roulette69/Ruby Royal group and has been for over 1,5 years now.
There is no association apart from an old employee.

[RobWin]

Here's why:

Last night I received a PM from one of our members who was in absolute shock. She had received a phone call from the manager of Roulette69/Ruby Royal Casino. The manager said that she was formerly "Christine" (CJCirrus) from Cirrus casino and was now the manager of these two. She claimed that I was aware of this and was okay with this as well. This is a total fabrication and completely unacceptable.

For the record, I was never made aware that "Christine" was in fact Tatiana and was working as a casino manager at this casino.

Therefore, they've been removed from the "Accredited" section and their accounts have been banned.

Cirrus and the virtual group are in no way and have never been associated with Roulette69/Ruby Royal group.

It is purely an old employee from Cirrus that is now working for Roulette69/Ruby Royal group and has been for over 1,5 years now.
There is no association apart from an old employee.

So how is it that Microgaming and Rival can be run by the same outfit with no conflict of interest here? I thought that these two platforms were competing groups. I guess anything is possible though...nothing seems to surprise me much anymore..

So what did "Christine" do, actually change her name here to Tatiana? Gawd, this industry just gets more transparent everyday! (that last comment was meant as sarcasm)
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[rubyroyal]

So how is it that Microgaming and Rival can be run by the same outfit with no conflict of interest here? I thought that these two platforms were competing groups. I guess anything is possible though...nothing seems to surprise me much anymore..

So what did "Christine" do, actually change her name here to Tatiana? Gawd, this industry just gets more transparent everyday! (that last comment was meant as sarcasm)
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Tatiana is her real name, and all players are aware that this is her real name. We always refer to real names at our group.

Amongst other names, believe Christine was an alias that she was forced to use while working as a customer service agent at Cirrus group.

Personally i believe its a little harsh for banning us due to past discretion's by an employee that worked for a rogue group many years ago.
She was purely a customer service operator and was performing the tasks she was instructed to do. Not really fair for blaming her or us for this.

I agree, she should not have informed the customer that you were fully aware of who she was, this is not acceptable and we will be dealing with this asap.

[kassiap]

You say she was "forced" to change her name???

If a company told me that the only way i could work for them would be to change my name and lie and cheat people for a living, i would say no...... It is called ethics or principal of an individual.


So unless there were no other jobs and she had 28 mouths to feed, i would say that very much describes already what type of person you have decided to let run your operation. Now she is still lying about Bryan knowing of her running this casino(s)??? Obviously this is the true "Tatiana" or whatever her name is this week.

[Nifty29]

If you lay down with dogs you get fleas.

[slotheadlizard]

You say she was "forced" to change her name???

If a company told me that the only way i could work for them would be to change my name and lie and cheat people for a living, i would say no...... It is called ethics or principal of an individual.


So unless there were no other jobs and she had 28 mouths to feed, i would say that very much describes already what type of person you have decided to let run your operation. Now she is still lying about Bryan knowing of her running this casino(s)??? Obviously this is the true "Tatiana" or whatever her name is this week.

I don't think it was a matter of if you want to work here you have to change your name, so much as it could have been we all use an Alias for security purposes. Now I'm not sure what security purposes may have been in the case of customer service to "serve Customers", but when I was in collections, people would threaten to come to our place of business and flatten tires, etc. so we had to use different names. This job lasted about 2 days.

Please don't think I am defending Tatiana, I'm just saying that could be a plausible reason. I think her mistake was saying that CM was aware of her connection. Why she would even bring up that connection is beyond me.

The truth is there is no way of knowing how many defacto rogue casino group employees work for what reputable one now. I suspect many. However their roles may play no huge part in its operation. Besides they may have left because they could no longer stand for another minute the terrible way people were treated by the employee. (I'm an optimist)

Furthermore, I am not a member of the CM casinos mentioned, however Cool Cat still owes my husband money from a couple of years back.

I applaud whoever let Bryan know about this situation. It shows that forum members are still interested in fair gaming at its core. People have long memories especially when it comes to places that have stiffed many players. Just the mere mention of an association, no matter how small to a rogue will not go without discussion.

I don't blame the group that hired her though. You can't and should not discriminate when hiring for any reason. That's my belief, however once they are employees and you find out that they are telling lies that affect your reputation in a negative way, you have the right to take action. Weather that is re-training, or dismissal, or whatever it takes to assure your customers that her actions don't reflect what you stand for.

[kassiap]

I am sorry but i believe if you are working for a company such as Cirrus(or any casino in that group) for more than one day you desevre the shit and abuse you recieve later.

I may not blame the group that hired her 100%, but they would have known her track record and therefore cannot be without blame when this came to light.

Whatever the reason she changed her name is irrelevant as she was also caught lying.

Some may be an optimist, but i choose not to be when there are so many casino's out there just trying to screw you for your money and lie to you. To each there own i suppose.



Sorry "S.h.l" I should say that i am not a cynic on all subjects. I to enjoy being an optimist.... Sometimes