lucky network update

[sparkz]

il sum it up as iv had a drink lol


2 words... "bullshit"




they stalled me for ages bcause i had neither a passport or "government id" (as the uk dont issued government ids to people and i dont have a passport, even if i had a passport the government states they dont advise people to send copies of it to other people)


i made the WR on their ND bonus, cashed out £40, after explaining the above they passed my emails onto management then the "directors", now iv been stalled for a week or so after explaining how i had every other document to proove who i am such as national insurance card, bank statements, utility bills, tax code forms, income support forms, many of them government issued and today after waiting and waiting i got the nice email of:

"
Hi *** ******

Unfortunately due to policy requirements with regards to anti-money laundering and under age gambling we cannot process your withdrawal without some form of photographic evidence.


Kind regards

Support
Luckynetwork.com

Ticket Details"




they talk crap, i will post full logs up here in the morning when im a bit more sober after the beers lol

[chuchu59]

Wow. Basically, you are busted as a money launderer of a huge sum of 40 Pounds. Shame on you.

If they can do this they will do anything to deny winnings to legitimate players. Photographic evidence? Phooey!

[sparkz]

Wow. Basically, you are busted as a money launderer of a huge sum of 40 Pounds. Shame on you.

If they can do this they will do anything to deny winnings to legitimate players. Photographic evidence? Phooey!

i agree completely, if im honest they are idiots, as mentioned in prevfious posts concerning this and other posts, the thing is they clearly dont knw uk law and could well be breaching it themselfs by asking for a copy of a passport,

the whole point is a national insurance card and yearly "government issued" tax code is more than equivialant to both a passport and "governement issued id" put together,

they are just trying to put out any bullshit to not pay me, but iv been reading many many topics on this subject and they certainly wont be able to back out of it lmao, again, they are in the wrong, proof before prooved this, proof now alseo prooves it lol

[adedpoet]

Is this the Lucky June Cas ino That I get spammed 5times a day by?

[vinylweatherman]

il sum it up as iv had a drink lol


2 words... "bullshit"




they stalled me for ages bcause i had neither a passport or "government id" (as the uk dont issued government ids to people and i dont have a passport, even if i had a passport the government states they dont advise people to send copies of it to other people)


i made the WR on their ND bonus, cashed out £40, after explaining the above they passed my emails onto management then the "directors", now iv been stalled for a week or so after explaining how i had every other document to proove who i am such as national insurance card, bank statements, utility bills, tax code forms, income support forms, many of them government issued and today after waiting and waiting i got the nice email of:

"
Hi *** ******

Unfortunately due to policy requirements with regards to anti-money laundering and under age gambling we cannot process your withdrawal without some form of photographic evidence.


Kind regards

Support
Luckynetwork.com

Ticket Details"




they talk crap, i will post full logs up here in the morning when im a bit more sober after the beers lol

It's a bullshit reason. It matters not whether it is "policy", since "policy" has to work in the REAL WORLD, where REAL PEOPLE live.

Their reasoning is bogus, they do not NEED photographic evidence when there is sufficient evidence of ID that would be more than enough to get a photo ID if one were available in the UK.

Over a mere £40 - it just isn't worth it, since it would cost more both to get a driving license, and more still to get a passport.

I have been told also that this "international moneylaundering law" is total bullshit - it doesn't say ANYTHING about paying a person THEIR OWN MONEY, it is about MOVEMENT of money, and this is NOT movement, but a one way transaction between business and customer.

What about the USA then, ALL transactions between customer and casino that are designed to circumvent UIGEA regulations have been LEGALLY DEFINED as "money laundering", but in this case, it's "launder away" as far as casinos are concerned, and I mean REAL moneylaundering, using tricks such as setting up FAKE sites selling things like "collectable vinyl records" as a means to funnel deposits into the casino, as well as billing for "odd amounts", to make it look like merchandise is being ordered, even though the player may have deposited in round figures.
They then have the nerve to play "holier than thou" over a £40 cash-in, fearing it is part of an international money laundering scheme.


Since this is only £40 - feed them some of their own bullshit - borrow a laminator & make your own photo ID, and submit it along with the utility bill. Make it look good, but do NOT pass it off as something official, just as proof of age. You may even live in an area that will issue a proof of age card, which should be free.

You also CANNOT have a utility bill in your name UNLESS you are at least 18, the minimum legal age for getting credit, and coincidentally the minimum age for gambling - the utility bill in your name thus proves you are 18 or over.

IF you were using a stolen ID, but had THIS much documentation for it, then even a photo ID would not prevent fraud, since you have more than enough to get a drivers license if you were trying to defraud a casino, or even launder £40 to international terrorists

NO casino rep has EVER explained why a photo is SO DAMN IMPORTANT, it is not as though they haven't received enough invitations to explain, what are they hiding.
I once speculated it had something to do with their "publicity" term, where they give themselves the right to use your photo for marketing if you win big, such as a progressive. This was said to be unlikely (they would ask for another), but no casino rep denied it.

This policy also conveniently gets them out of paying legitimate winners, but of small amounts, and makes it hard for winners of larger amounts, since they would have to get a passport, wait a couple of months - even more, and then send a copy to the casino with no guarantee it will be treated as a very sensitive security document.

Given the sheer number of times players have sent in documents, only for casino staff to claim they can't find them, or worse still, get confirmation of receipt, and then a few days later be told there is no trace of them, and could they send them again, I do not believe they are handled with any more security than a standard support email, which is highly unsatisfactory.

Given that our personal information often seems to leak from casino to spammer, I have further doubts about security, and casinos who get caught often trot out the "rogue employee" excuse, but these "rogue employees" must have had access to the SECURE data too.

The government advise against using the passport as an ID document where a copy is taken BECAUSE of this issue of the copies falling into the wrong hands. It is OK only to SHOW the passport, but NOT to allow a copy to be made.

This is a hot topic on the forum, so it is good to have as many stories as possible so that anyone doing their research can judge the level of bullshine they are likely to get from a given casino.

Casinos don't like anyone advising potential customers not to play at all if they don't have a photo ID, but this IS the correct and responsible thing to advise, even though it cuts out more than HALF the potential customer base in countries like the UK.