another useless casino id system - luckynetwork

[sparkz]

time for my latest rant, it mainly focuses on the id factors of this...


i saw luckynetwork on a site and signed up not so long ago, upon signup it asked for passport number or id number... i dont have either of these because in the uk id's are not issued to everyone (the only chance of getting an id is via getting a provisional but paying in excess of £50 for 1 which i wouldnt use as i have no intention of driving and never get id'd in shops/pubs here so it would be a waste of money) and i have never been abroad so havent ever bothered to get a passport (even now theres even less point because to get a 1st passport you have to go to some other city for an nterview so this again could be costly and possibly £100+)

so anyway in this box i did put "dont have any", because my main intention was to use the no deposit money to play as i had heard some good things about the fun, new and exciting slots they have there, and if i met wagering requirements/wanted to deposit i would contact support and explain this to them.

I played and i met wagering requirements and really loved the games. I also read and noticed on the net that this casino has been paying people with no problems. So i get in touch with live support explaining everything to them, how i would of liked to cashout the no deposit winnings (max cashout of £40) and of course started to make real deposits. I told them how i have many other documents to proove who i am such as wage slips, government issued income support forms, my yearly taxcode/amount, bank statements, utility bills, national insurance card, possible pictures of my bank card, which overall all of them state my name and most of them state my address and date of birth,

i also explained how there would be no difference between a passport/id and the documents i do have because they all proove fully that i am who i say i am and no "fraudster" could possibly have all of them documents of mine..

the only constant reply i had off them was saying they couldnt process any withdrawl without a copy of my passport or photo id, once again i said to them i had neither and they went on to say exactly the same and also something along the lines of "the id cards are issued by the government in the country you are a resident of", in the end i gave up and emailed support but with no reply to date


this irritates me, some casino support staff/managers dont have a clue, how can i get hold of a government issued id card when they dont issue them in the uk and whats the point of paying all that money and travelling distances to get a passport which takes weeks and a fair bit of money just to send a copy to the casino to get myself verified in order to cashout £40?

im hoping my email is responded to soon, hopefully the person who reads that email wont be as stupid and incompetant as the person i spoke to in live support

[silcnlayc]

Go to any place that makes photo ID cards. You can request this here in the USA from the DMV when you do not have any other form of ID except a birth certificate. That should be simple enough. How does one prove who they are if you have no photo ID?? Just curious. What happens if you got stopped by the police and you had no ID?

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[funky_seagull]

Go to any place that makes photo ID cards. You can request this here in the USA from the DMV when you do not have any other form of ID except a birth certificate. That should be simple enough.

.

The UK isn't the USA.

We don't have a place that makes photo ID cards. Not everybody drives or is allowed to drive due to medical conditions. Not everyone wants to travel abroad, and these ID's cost a lot of money, fuck that.

I guess someone could create a pretend photo ID using photoshop, some casinos don't seem to have a clue how things work here in the UK, so maybe they wouldn't know, and it would teach them to be such wankers.

How does one prove who they are if you have no photo ID?? Just curious. What happens if you got stopped by the police and you had no ID?.

I was stopped once by the police when I was homeless. They asked me questions about my identity. Used their walkie talkies to verify the information I supplied them with their HQ, searched me for drugs, then said that all the information I had given them was verified on their computer and I was a real person... didn't give me any money to buy a cup of tea though, stingy fuckers.

I do agree about this whole photo ID thing, it is a load of bollox. There are many other ways to prove a person's ID. The photo ID thing seems to me to be a way to stall processing withdrawals and a gamble by the casino that the person won't possess photo ID and so the casino will keep the money. Total scam if you ask me. There are plenty of paper documents that prove who you are, what fucking difference does a photo make?

[sparkz]

Go to any place that makes photo ID cards. You can request this here in the USA from the DMV when you do not have any other form of ID except a birth certificate. That should be simple enough. How does one prove who they are if you have no photo ID?? Just curious. What happens if you got stopped by the police and you had no ID?

.

theres nothing like this here sadly, as mentioned provisionals can be obtained at a cost but useless paying that money when im not going to learn how to drive,

photo id's shouldnt matter in a way with casinos because the picture on the id could be of anyone, they will never know what you look like,

im not sure to be honest what happens if police stop someone, rubish uk me thinks , the only time in my life have i been given an id card was only a proof of age card (just like college students cards) back at school 6 years+ ago, however when i went to use it in a shop about 4 years ago they told me it couldnt be accepted and i ended up losing that card lol

edit: oh and couldnt agree with you more funky seagull

[vinylweatherman]

time for my latest rant, it mainly focuses on the id factors of this...


i saw luckynetwork on a site and signed up not so long ago, upon signup it asked for passport number or id number... i dont have either of these because in the uk id's are not issued to everyone (the only chance of getting an id is via getting a provisional but paying in excess of £50 for 1 which i wouldnt use as i have no intention of driving and never get id'd in shops/pubs here so it would be a waste of money) and i have never been abroad so havent ever bothered to get a passport (even now theres even less point because to get a 1st passport you have to go to some other city for an nterview so this again could be costly and possibly £100+)

so anyway in this box i did put "dont have any", because my main intention was to use the no deposit money to play as i had heard some good things about the fun, new and exciting slots they have there, and if i met wagering requirements/wanted to deposit i would contact support and explain this to them.

I played and i met wagering requirements and really loved the games. I also read and noticed on the net that this casino has been paying people with no problems. So i get in touch with live support explaining everything to them, how i would of liked to cashout the no deposit winnings (max cashout of £40) and of course started to make real deposits. I told them how i have many other documents to proove who i am such as wage slips, government issued income support forms, my yearly taxcode/amount, bank statements, utility bills, national insurance card, possible pictures of my bank card, which overall all of them state my name and most of them state my address and date of birth,

i also explained how there would be no difference between a passport/id and the documents i do have because they all proove fully that i am who i say i am and no "fraudster" could possibly have all of them documents of mine..

the only constant reply i had off them was saying they couldnt process any withdrawl without a copy of my passport or photo id, once again i said to them i had neither and they went on to say exactly the same and also something along the lines of "the id cards are issued by the government in the country you are a resident of", in the end i gave up and emailed support but with no reply to date


this irritates me, some casino support staff/managers dont have a clue, how can i get hold of a government issued id card when they dont issue them in the uk and whats the point of paying all that money and travelling distances to get a passport which takes weeks and a fair bit of money just to send a copy to the casino to get myself verified in order to cashout £40?

im hoping my email is responded to soon, hopefully the person who reads that email wont be as stupid and incompetant as the person i spoke to in live support

THIS is what makes me mad, even though this issue doesn't affect me (yet). This kind of reply is like CS saying "Hey there player - look how THICK we are here at xxxxxx casino." This can put of even players who DO have the ID they want, as it gives the impression that dealing with their CS is going to be like dealing with a bunch of robots, with simple issues becoming a nightmare. Oddly enough, in my own experience, dealing with front line CS is JUST LIKE THIS on many an occasion.

IF casinos want the photo ID, they should provide a way for players to obtain one from a respected industry body, such as eCogra - one that casinos will trust.

Considering how careless the UK government has been with data recently, and the fact that a reporter managed to apply for a driver's license for David Blunkett (who is blind, and was well known at the time, as a government minister) without David's knowledge - I would think an eCogra sourced ID would be more secure than a government one for what the casinos want it for.

Players are only going to go for the provisional drivers license option if their level of play is going to make the £50 expense worthwhile, and only a high roller is going to bother getting a passport purely to satisfy a new casino he was looking to play at.

The ONLY other photo ID cards available here in the UK are issued by private organisations, and are obtained mainly for the purpose of granting some kind of pass to a customer. These WILL SATISFY the purpose that casinos want them for, preventing multiple account frauds, since they can check the details with their records.

Where a registration field simply asks for ID number, a UK player can put in their National Insurance number, although only if the site can be trusted, since our National Insurance number is similar to the US Social Security number, and may cause problems for the player if it got into the wrong hands.

[sparkz]

relating to this casino, yet again they have been useless,


i got 1 email saying because i had requested £100 that it would not be processed and that i would have to choose £40 as thats max cashout via a no deposit bonus, and also they explained how bankers draft would take a month to process but if i selected neteller then it would be processed asap,

so i went onto my account, reversed the withdraw, selected £40 cashout and neteller,


today got this reply...


"Well done on winning with us. Unfortunately our system will not allow you to successfully process a withdrawal. If we don’t have a valid ID number from you then your account will automatically be banned when we approve your withdrawal. We require a valid number ID from all players that wish to use any type of money transactions within our casino. "

1stly how can i change the "dont have any" i entered to an "id number" and i have explained no less than 7 times to them via live support and email that i have none, and as you rightly said vinylweatherman i could of put national insurance number in the box, but they could use that in fraudulent ways such as claiming a benefit i am not entitled to using my national insurance number which could end up with me getting a fine or into serious crap, and as they arent yet established its not a risk im willing to take


i have explained yet again about how things like my bank statement, wage slip, yearly tax code/taxed amount form, benefit forms and utility bills are more than equivilant to say a US Government issued ID Card or a passport so im awaiting the reply but somehow im not confident it will be anything i want to hear

[sparkz]

omfg n its like talking to a brick wall

just got anotehr reply

"Thank you for your reply. We apologize for the inconvenience you are experiencing. We are looking into this matter. Do you have a drivers license that you can send to us as proof of indentification?"


lmao, yawnsss

[vinylweatherman]

omfg n its like talking to a brick wall

just got anotehr reply

"Thank you for your reply. We apologize for the inconvenience you are experiencing. We are looking into this matter. Do you have a drivers license that you can send to us as proof of indentification?"


lmao, yawnsss

It seems they will pay your £40, and then ban your account without an ID number.

Try accepting this, and telling them you will contact a government office for advice as to which number is required to be given to foreign businesses when they require an ID number to process financial transactions.

If enough players did this when in receipt of this kind of bullsh1t from casinos, these casinos might review this at a higher level, not wishing various governments to be receiving this kind of enquiry as routine from it's citizens.

Hopefully, they will then devise a more sensible way to verify that they are paying the correct player.

I get the impression that quite a bit of this is "stalling", and hoping they can catch out players who win & can't jump through all the hoops, meaning they only have to refund the deposits.
What SHOULD be concerning casinos is that they are paying the SAME person who made the deposits, and that this is also the SAME person who registered the account, and that the details given are valid. NONE of this checking requires a thing from the player, it can all be done in the background through the electoral roll data, and Experian, who offer ID checking for businesses, as well as credit scoring. All the casino would then need to do is send a PIN to the address registered with them, and require the player to enter it to prove they are at the address.

[sparkz]

i did explain something like that to them last night... the 1 reply was:

"It is highly unlikely that the aforementioned documents you described in your previous email will be used as a form of identification here at Lucky Network. I have taken the matter up with my manager and he will see if we can solve the problem by tomorrow and then get back to you with an email. As far as rules and regulations go a form of identification such as an ID document, passport, drivers license, social security card etc. is needed to make a payout."

what gets me is originally it was just passport or government id they wanted, now they dont mind a social security card (pretty much the same as a national insurance card right? but im not gonna risk that) after me keeping on that them.

At least now they are being a bit more smarter by contacting management n "trying" to sort it lol


thats the thing with a lot of online casinos nowadays, with a lot of the useless checks n as you say "hoops" that are around, many potential players could end up with nothing, they make a deposit and win...... but only see their deposit back and winnings voided, or they lose it and see nothing

[sparkz]

todays update:

they emailed saying they will contact the "directors" about this, whoever/whatever they are lol